Skip to main content
Question

Email deactivated

  • December 2, 2025
  • 1 reply
  • 13 views
流泪粑粑

My previous account registered with [redacted by moderator to remove personal information] has been deactivated by my organization, and I can no longer access that email address or log in to Figma.

I need to transfer all ownership, files, and projects from that old account [redacted by moderator to remove personal information] to my new Figma account: [redacted by moderator to remove personal information].

This is an extremely urgent matter as I need to resume my work immediately. Could you please assist with this transfer? Please let me know if you need any proof of identity and when I can expect this to be resolved.

Thank you for your prompt assistance.

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • December 2, 2025

Hey ​@流泪粑粑 — welcome to Figma Forum. Thanks for sharing what’s been going on, and I’m sorry for the trouble you’ve run into accessing your account.

While we’re not able to view or adjust account-specific details here in the public space, I did flag your post for our Product Support team. They’ve already followed up directly, so please check the inbox linked to your Figma account for a reply to your case number 1623889 with next steps.

Also, I removed a few pieces of personal information from your original post to help protect your privacy and account security. Appreciate your understanding there.

Thanks again for your patience — you’re in good hands, and our Product Support team will guide you from here.

Terms & ConditionsCookie settingsAccessibility statement