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Hey! Im trying to verify my student account and i see that it's approved but in my figma im still on the free plan. What should i do?

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Hi, I was asked to re-verify my student status in september, which I did. After that Figma still told me I had to re-verify so I tried verifying again only to be told I exceeded my verification limit, so I contacted SheerID, who said I was successfully verified already. By then everything still worked fine in Figma so I thought it might be a harmless bug, but recently I was locked out of my team and am to be locked out of the teams from my classes, is there a way to reset my verification limit? Otherwise I won't be able to use Figma for uni anymore entirely  

I don't have an account in the tab Personal access token what should I do 

Certainly. I've removed the table, integrated the timeline into a clear bulleted list, and added a placeholder for your email address at the bottom of the post for easy account lookup by Support.Here is the revised draft for your Figma forum post: 🚨 Unexpected Charge After Subscription Cancellation ($19.84 Charged Nov 8)  Details of the Issue Hello Figma Community and Support Team,I am writing to report an unexpected charge on my account despite timely cancellation of my subscription. Timeline and Concern  October 8: I initiated a Collab Subscription and was charged the initial $5.00 fee. October 8/9: I canceled the subscription well in advance to prevent renewal for the next month. November 8: An unexpected charge of $19.84 appeared on my account. I canceled the subscription specifically to avoid any charges for November. The subsequent charge of $19.84 is highly confusing, especially because the amount does not align with the initial $5.00 fee.Could a Figma Support representativ

Hello, I need help recovering access to my Figma files. My Figma account was linked to my college email and it has been deactivated after graduation. I can no longer log in, and all my design files and drafts were there.I have a personal Figma account which is [redacted by moderator to remove personal information] and would love to transfer the files there if possible.Is there any way to help me regain access or move the files?Thanks,

Heyyy,Both in Figma Make and Figma Sites, the TXT DNS Records are not getting verified quickly. The CNAME Records instantly update and sync, but the TXT doesn’t update even after 48 hours.One of my first Figma Sites got published, but beyond that none of my other sites or Make Websites are getting laucnhed or connected to the domain due to TXT DNS Record verification delay

Hey, while updating one of my plugins I noticed missing feature. When using the Figma Plugin API, the devStatus property is undefined for nodes of type GROUP, even if the group is marked as Ready for dev.This causes an inconsistency between what’s visible in the UI and what’s accessible to plugins. Other node types, including FRAME, COMPONENT, INSTANCE, COMPONENT_SET, and SECTION  correctly expose their devStatus values.Expected behavior:If a group is marked as Ready for dev, its corresponding GroupNode should expose a valid devStatus object through the plugin API.Actual behavior:For GroupNode objects, devStatus is always undefined, even when the group is visibly marked as Ready for dev in Dev Mode.Thanks and best

Hello Figma,I noticed the eslint-plugin-figma-plugins repo has been abandoned for months now. Can you please assign a new maintainer?Thanks,Thamer Altoimi

My odyssee for verification as educator with SheerID goes on. At 31 Oct I was applying on the Verification Page of Figma once more. Uploading my university document as PDF resulted again in the message that “We need more information to approve your Teacher status”Thus, I wrote an email to support@sheerid.com on 1 Nov:Dear SheerID Team,I am providing the requested details below:Institution: xxxxxxxxxxxxxVerification stage: I applied for the Figma Education License and was informed that I need to correct my verification document.My uploaded document already includes: My full name (xxxxxxx) The full institution name (xxxxxx), which also appears in your dropdown list The issue date (6 Oct 2025), which is well within the required 60-day period Please review my submission and approve my teaching status for Figma, or specify exactly what additional information or correction is required for approval.I kindly ask that you do not refer me to the general FAQ, as I have reviewed it thoroughly

Hi Figma support, I have an urgent issue to ask: Figma could not display a sticky bottom bar when I used “Fixed in place” ,absolute positioning and set my prototype to iphone 13 setting. The sticky bottom bar does not even appear on iOS iphone 13!! I’ve tried using Last on top and First on top canvas stacking. Both only works on android device but not on iOS device on mobile in prototype mode!! I read that iOS mobile browser dun accept positioning of Figma! How can I overcome it?

I’m unable to see (zoom) files easily because the ‘ctrl +-’ shortcut is very hard to reach on my keyboard with one hand, as a result of an accident.Please add a magnifying zoom tool in the toolbar!!!!!!!!!! PS loooove figma!!👍

I have this library where the button component does not update its thumbnail. It has been like that for years. I have already made many updates to the component, republished the library, but nothing has worked.As you can see in the image below, there is an instance of the component that uses a very bright Violet color, but its thumbnail does not load the background color, only the text color and border. Any thoughts on how to fix that? I've been avoiding it for like I said, years, but recently I got a task that requires easily identifying library components, and for the button, it needs to be highlighted with the violet color, which is not the current situation. Here is an image of how the component styles are set (easily noticeable that the "Fill" is missing from the thumbnail): 

Where did the actions go with the inspect button when an object is selected? I can use the inspector but there are no longer any options, including the “jump to code” feature that I use constantly to make minor adjustments. 

Hi. My Figma account has been suspended for several days now, and I still haven’t received any response from support. All of my projects are inaccessible, and this is causing serious delays in my work. I urgently need access restored or at least the ability to download my projects.Support ticket number: 1575520.Email: (redacted by the moderator due to PII)

We paid for a Professional plan already and need to upgrade to Organisation. When I try to pay I see the full cost of the team from zero, but I want the previously paid plan to be included in the cost as a discountCould you please help me?

yesterday I was working in my file after 2 weeks and I made small changes in 1 of the frames.But when I opened it today, not only was my yesterday’s work gone, half work from more than 2 weeks ago was also gone.Most of it was text, but some images have disappeared too.

My Figma account was suspended about a week ago, and since then I can’t access any of my files or ongoing work. I reached out to Figma Support, but I still haven’t received any response. My work is completely blocked right now because everything is stored in my account.Could someone please let me know how long it usually takes to get a reply from support?Thank you in advance!

Is there some special trick to get Make to display images? I’ve tried importing image files, copying and pasting as png from Figma Design, pasting frames from Design…it will work for 1 or 2 prompts, and then I’ll get a broken image. 

I have a paid plan and my client has a paid plan. We have two files with the design system and design pages. I usually change components, publish the design system library, and work with these components in the design pages files. But now I can't publish it. Is it a new update or something? I'm invited as an external editor to the client's Figma, and today we tried to invite only me as an editor to his Figma. And it's still not working, even though the client paid for my full seat.P.S. I can publish libraries on my own pro team 

I got a strange problem on my iMac M1 with Safari on macOS Tahoe.Figma is somehow stuck in loadingstate - it seems there is a problem with the web sockets. The strange thing is, on my M4 MacBook Air it's working. If I clear Website Data it starts working, but doesn't keep on working. 

UPDATE: The Update UI was showing me only the conflicting page before showing me that there were a bunch of other updates from the main file. This is a very non-intuitive UI!I’m working in a Figma branch and want to pull changes from the Main file (which I know have been made, but are not showing up as Updates). When I go to view ‘Updates available from main file’, it’s showing me the content of a page from my Branch and showing that that same content is also in the Main file, which it is not. On top of that, it’s not showing me the changes that have been made to the Main file (which I know are there). 

 I’m trying to roll back a Figma Make file to a previous version, but it’s not allowing me to. I just get this message without any further context or explanation. No matter how far I rollback, same message. Has anyone else encountered this? Any idea how to resolve it? 

When exporting a session to PNG, the session title is rendered incorrectly if it contains Chinese characters. The characters are either missing or not displayed at all.Steps to Reproduce: Create a session with a title that includes Chinese characters (e.g., 會議紀錄) Export the session as a PNG Observe the exported image

Hi, I’m facing a strange behaviour right now and I did not find a way to make it work yet…Maybe you folks can help me find a solution or point me in the right direction. My plan is to create a sidebar navigation pattern where designers can modify the menu structure easily. The structure of the example includes a “Single Item” component set where all the different navigation link type are collected (e.g. Headline, Link, Subline, Divider, etc.) and a “Section” component set that is used to allow the designers to choose how many navigation items they want to have in a section. Now to the strange behaviour. When I use the “Mobile” boolean on the “Single Item” component all works as expected. Inactive “Mobile” is full width and active “Mobile” is max-width of 68px. See an example below: Now when I apply the same settings to a “Section” component only the unchanged link types have the custom text I applied earlier. All link items that have been modified are overwritten by their default stat