Hey, something is wrong with Figma!
I am trying to subscribe to Figma Pro plan from Latvia (EU & Eurozone country) but Figma shows me this at the checkout:
Your payment method's address is in a country that can't pay in EUR. Please use a different payment method.
Latvia uses only EUR as its currency. We don’t use any other currency. My card is using EUR of course! It works everywhere else except in Figma. This is definitely a Figma issue!
Screenshot:
Best answer by Celine_
Hey
If you need any further assistance, feel free to continue working with our support team through your existing case (via the secure form). I’ve gone ahead and closed this topic here, thanks!
Hey
I can see that you’ve already contacted our Support team, and I’ve gone ahead and escalated your ticket internally so they can take a closer look (case number: 1621630).
While they review your case, there isn’t a workaround I can safely recommend here, since payment routing depends on your bank, card issuer, and region settings. If you can, feel free to share those details directly in your ticket, it will help the team investigate further.
Please keep an eye on your inbox, the team will get back to you as soon as possible. Thanks for your patience in the meantime.
his message appears because the billing address linked to your payment method is in a country that doesn’t support payments in Euros (EUR). To fix this, you’ll need to use a payment method that allows EUR transactions or update your billing address to a country that can pay in Euros."
his message appears because the billing address linked to your payment method is in a country that doesn’t support payments in Euros (EUR). To fix this, you’ll need to use a payment method that allows EUR transactions or update your billing address to a country that can pay in Euros."
I’m not sure I understand. What do you mean the billing address linked to my payment method is in a country that doesn’t support payments in EUR? I am in a eurozone country. I specifically specified Latvia as the country. The card is issued in Latvia. Latvia uses EUR.
you’ll need to use a payment method that allows EUR transactions
I have been paying in EUR all my life, it works everywhere else. My card has never been in any other currency.
Hey
If you need any further assistance, feel free to continue working with our support team through your existing case (via the secure form). I’ve gone ahead and closed this topic here, thanks!
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