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Question

Problem with the verification with Student Account

  • December 4, 2025
  • 1 reply
  • 7 views

Domenico Di Maiolo

When I try to complete the verification, I receive this message: “We are having trouble with the verification process. Please try again later. If the problem persists, please contact us at education@figma.com.”

I have already contacted the support email but haven’t received a response yet.

Is there anything else I can do to resolve this issue?

Thank you.

1 reply

Celine_
Figmate
  • Community Support
  • December 4, 2025

Hey ​@Domenico Di Maiolo , Celine from Figma here!
I can confirm that the Figma Education team has received your ticket. I’ve added a note in your case so the team is aware of your follow up.
Please note that our support team reviews requests in the order they’re received, so please wait for their reply. Thank you for your understanding!