I’ve been trying to verify my account for the Figma Education Plan, but I’ve been facing repeated issues. On my first attempt, the system showed an error and didn’t let me complete the verification. When I tried again, it showed “Verification Limit Exceeded.” I reached out to both SheerID support and the Figma Education team for help, but I haven’t received any response from either side. Now my deadline is down to only 5 days, and I’m stuck without a way to re-verify or reset my attempts. Because of this technical error and lack of support, I’m at risk of losing access to the Education Plan. I’m really not sure what else to do—any guidance or help would be greatly appreciated.
Unable to Verify Student Account for Education Plan – No Response from Support
Hi everyone, sorry for the frustration here!
I can confirm that Figma is working with SheerID to reset your verification attempts.
The full verification process is handled by SheerID so they will be able to reset your verification attempts.
If you have already reached out to them via this contact form and haven’t heard back within 6 business days, we recommend reaching out to education@figma.com for further investigation.
(Please note that Figma does not manually review individual user eligibility or documents.)
Hope this gets resolved soon!
This topic has been closed for replies.
Same here, I’m stuck on the same phase and SheerID did not help me yet !
Hi everyone, sorry for the frustration here!
I can confirm that Figma is working with SheerID to reset your verification attempts.
The full verification process is handled by SheerID so they will be able to reset your verification attempts.
If you have already reached out to them via this contact form and haven’t heard back within 6 business days, we recommend reaching out to education@figma.com for further investigation.
(Please note that Figma does not manually review individual user eligibility or documents.)
Hope this gets resolved soon!
Hi everyone, sorry for the frustration here!
I can confirm that Figma is working with SheerID to reset your verification attempts.
The full verification process is handled by SheerID so they will be able to reset your verification attempts.
If you have already reached out to them via this contact form and haven’t heard back within 6 business days, we recommend reaching out to education@figma.com for further investigation.
(Please note that Figma does not manually review individual user eligibility or documents.)
Hope this gets resolved soon!
Thank you for your response and clarification. However, I’d like to share that I have already reached out to SheerID via their contact form and also emailed education@figma.com, but I haven’t received any reply from either side. It has now been 5 days, and my verification deadline is approaching quickly.
I’m concerned that I may lose access to the Education Plan due to this ongoing issue, even though I am eligible and have submitted all correct details. Could you please escalate this matter or provide an alternative way for me to complete verification?
Hey
Good to know: Figma has extended now a grace period for users who are in the process of reverifying their education status, so you won’t lose access to your account or files on September 29.
Since you’ve already contacted our team, rest assured we’ll be in touch as soon as we can. We’re currently working through a high volume of inquiries. We’ll keep you updated as we have news, and we truly appreciate your continued patience!
(For others in the community, to ensure uninterrupted access, please complete your reverification as soon as possible.)
Thank you for your understanding!
Hey there. I have the same problem. I attach the mail I sent to education@figma.com here since I haven’t heard from them in weeks:
I'm reaching out to you because I'm having problems with my sudent verification for figma education. I already verified my status several times before September 29 but in figma I still got the error that I need to verify my status. When I do that, I get the message that I'm already verified. Now my verification expired and I can't use my education account!
I aleady talked to the SheerID support and they confirmed my registered verification, gave me my verification informationand told me to ask you for support.
I really hope you can help me asap since I need my figma account for my studies.
Hey
Our Education team handles all requests to update or move EDU status between accounts. To begin the process, please fill out this form: Request to Move Figma EDU Status.
Requests are reviewed in the order they’re received, and you can expect a response within about 5 business days. Thank you!
As all the requests in this thread have been resolved, I’ve gone ahead and closed the topic.
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