Hello Figma Support,
My file disappeared from my Drafts after a memory warning in my browser, and I can no longer find it in Drafts, Deleted, or Recents.
File name: KUKURUKU
Location before crash: Drafts → ALL BRANDS
Device: Browser
Issue: I received a memory warning, the Figma tab closed, and the file vanished. It is not visible anywhere now.
This file is very important for my work.
Please help me recover it or restore any orphaned version on your backend.
Thank you.
Hi there, thanks for reaching out, and I’m sorry this happened. Since file recovery involves account-specific data, we can’t restore or inspect files directly here in the Forum.
I can see that you’ve already contacted our support team, and I’ve gone ahead and escalated your ticket internally so the right team can take a closer look on their end. Please keep an eye on your inbox for their follow-up.
In the meantime, one thing you can try: if your browser crashed, logging out and back into your Figma account (or opening Figma in a different browser or incognito window) can sometimes refresh Drafts and make a file reappear if it was temporarily hidden due to a sync issue.
If the file still doesn’t show up, the support team will continue the investigation through your ticket. Thank you for your patience while they look into this.
Thank you for your swift response. I will give it a try while I wait for the support team.
Thank you Celine
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.