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Subject: Refund Request for Unexpected Figma Pro ChargeHello Figma Support,I hope you’re doing well. I am a former Figma Pro user. I used the Pro plan for a few months in the past, but yesterday I noticed that I was charged approximately $26 USD. I did not intend to continue my subscription. Instead of canceling it, I had kept my bank account balance low so that the payment would not go through. However, I temporarily deposited money into the account, and the charge was processed unexpectedly.I would appreciate your help with the following:Could you please explain why I was charged approximately $26? I would like to request a refund for this charge. Could you also confirm that my subscription has been canceled (or auto-renewal has been disabled) so that I will not be charged again next month?Thank you for your time and assistance. I look forward to your response.Best regards,jiho

My school doesn't have a school email i could use. Technically I have one but it's not accessible for students and is only used to sign in to school computers. I already had an education account on my normal google account and i went to re-verify it but now it won'tet me do so without a school email. I need to use figma for school as I'm an IT student but I can't pay for a normal upgraded account as i have no income.

Hi All,I am constantly getting this message - any help is much appreciated.”Something went wrong. Try again. 58d4b11a-91e8-4dbf-8cfb-fbc23c2f0104”.ThanksSK

When applying any default/built-in shader via Fill → Shader OR Effects → Shader on the Figma desktop app, nothing renders on canvas and no shader panel appears for me. Confirmed via DevTools (⌥⌘I → Console/Network):GET https://www.figma.com/community/custom_tool/28/code → 404 (Not Found)[published-artifact-custom-resource] failed to load artifact dataXHR for "/community/custom_tool/28/code" failed with status 404This happens across all built-in shaders (tested Risograph print and others), not just one. File is under a pro plan, full seat, so this isn't a plan/seat issue. 

Hi Figma Review Team,I am writing to kindly request a status update on the review for my plugin, "DreamUI." We have prepared an updated iteration and would highly appreciate any feedback or updates to help us expedite its publication for our users.Best regards,Noor Maqsood | Creator (DreamUI)

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[plugin:vite:import-analysis] Failed to resolve import "./views/ManageView" from "src/App.tsx". Does the file exist?/workspaces/default/code/src/App.tsx:4:232 | import TopNav from "./components/TopNav";3 | import OverviewView from "./views/OverviewView";4 | import ManageView from "./views/ManageView"; | ^5 | import ConfigureView from "./views/ConfigureView";6 | import CommunicateView from "./views/CommunicateView"; at TransformPluginContext._formatLog (file:///workspaces/default/code/node_modules/.pnpm/vite@8.0.3_jiti@2.6.1/node_modules/vite/dist/node/chunks/node.js:30259:39) at TransformPluginContext.error (file:///workspaces/default/code/node_modules/.pnpm/vite@8.0.3_jiti@2.6.1/node_modules/vite/dist/node/chunks/node.js:30256:14) at normalizeUrl (file:///workspaces/default/code/node_modules/.pnpm/vite@8.0.3_jiti@2.6.1/node_modules/vite/dist/node/chunks/node.js:27544:18) at async file:///workspaces/default/code/node_modules/.pnpm/vite@8

I keep getting errors when I try to open a file. It starts to load then it craps out and returns to the main screen. I can’t do anything. 

Problem: There is currently no Plugin API to enumerate all connected/enabled libraries of a file, nor to list the styles (paint, text, effect) published by a connected library. The only library discovery surface is teamLibrary.getAvailableLibraryVariableCollectionsAsync(), which returns variable collections but nothing about styles.Current workarounds and why they fail: Scanning the document for remote style IDs — You can walk every node across all pages, collect fillStyleId, strokeStyleId, textStyleId, effectStyleId, check style.remote, and group by the file key embedded in the style ID (S:<fileKey>,…). This is extremely slow on large files (thousands of nodes across many pages), incomplete (only finds styles actually in use, not the full library), and fragile (relies on internal ID format for grouping). getAvailableLibraryVariableCollectionsAsync() — Returns LibraryVariableCollection[] with libraryName, which lets you discover library names and their variable collections. But

Hello,I am writing to request a refund for an unexpected automatic renewal charge that was made on July 12.I intended to purchase and use Figma for only one month, and I did not believe that automatic renewal was enabled. However, I was charged again automatically on July 12. This renewal was not intentional, and I had no plan to continue using the service.I have not used Figma at all after this charge was made. Because this appears to be an unintended renewal or billing issue, I would appreciate it if you could review this payment and process a refund.Please also cancel any active subscription or renewal on my account to prevent further charges.Please let me know if you need my invoice ID or any additional information.Thank you.

i have invoice with 2 seat since i use only 1 how i can fix it since i wanna pay for only 1 seat[image redacted by moderator to remove personal information] 

2026년 7월 11일 결재건 환불 부탁드립니다. 7월 11일 결재 이후 피그마 사용하지 않았습니다.

I canceled the automatic payment to terminate the subscription, and the payment was processed today even though it is currently free of charge. Therefore, I would like to request a refund for an unexpected payment.

7월 7일에 자동결제 된 요금제 환불처리 부탁드립니다. 자동 결제로 인한 원하지 않는 결제였고 결제 이후 피그마 사용한 적 없습니다.  

I’m experiencing an issue where some layers or component instances randomly change position after copying and pasting an entire screen/frame from one page to another within the same Figma file.For example, I have a mobile screen on the [design] mobile page that contains a Home Indicator component from Apple’s UI Kit. The indicator is correctly positioned at the bottom of the screen. After copying the entire screen and pasting it into the [dev] mobile page, the Home Indicator unexpectedly jumps to a completely different position near the top of the screen.This happens more frequently with locked layers or component instances, but I have also seen the same issue occur with layers that are not locked.The parent frame keeps the same size and overall structure, but some nested elements are repositioned during the copy/paste operation.Steps to reproduce:Create or use a frame containing nested components or locked layers. Copy the entire frame. Switch to another page in the same Figma file. P

I love the new addition of Figma Motion and it solves my exact problem of being able to author animated SVGs without having to do it “by hand”. ProblemWhen the animation is exported, some of the elements (or groups) include additional transform attribute with a translation value equal to that of the Position (x and y) attribute in Figma. However, this displaces the entire element by that value (breaking the layout of the SVG in process) and is redundant, as the animation keyframes already handle the position and its offsets. This does not happen to all of the elements, and for some, the transform attribute does not impact the final layout. ExampleIn my specific use case, there are two rectangles with rounded corners which move on top of a device frame mockup. The rectangles are part of a mask group (alpha), which adds a shared gradient as their fill. You can see below that the animation looks good in Figma, but when exported as animated SVG, the additional transform attribute shifts th

Hi Figma Community / Education Team,I am writing here out of sheer desperation because the standard support routes have completely failed me, and I am at serious risk of failing a university class because of it.The Issue: I am applying for the Figma Education plan. Everyone else in my university group applied the exact same way and got approved. For some reason, the automated SheerID system failed in my case.The Support Loop: I contacted Figma Support (Ticket #1784710). They told me they cannot do manual reviews and sent me to SheerID support. I contacted SheerID support. They replied with an automated message saying: "we are unable to verify your status at this time [...] we are not able to offer further details or manual assistance for this specific request." They called it a "final determination" and closed the case without even asking for my documents (like my Student ID or schedule). So, Figma sends me to SheerID, and SheerID completely refuses to help or even look at my valid d

I can't use my Figma Agent or any AI features after upgrading my plan to Full Plan Seat. It always showing  'Something went wrong, try again'. Believe me, I tried everything but I can’t find the solution. Also followed these methods: https://help.figma.com/hc/en-us/articles/24142105480343-Troubleshoot-AI-tools-in-Figma.Can you please help me into this matter asap. Thank you! Error ID: 4d803112-b515-4dfa-a215-042c1e6c6d69

estava tentando excluir minha conta porém dava erro no processo de exclusão

i paid for the 5 dollar monthly subscription just so that i can publish my website that i need by tomorrow. but i cant publish now!!! why 

I have two suggestions regarding the recent update: The new Agent icon is always visible next to many UI elements, even when I'm not using the Agent feature. It adds unnecessary visual noise and makes the interface feel more cluttered. It would be great if there were an option to hide these icons or only show them when the Agent is actively being used. It would also be helpful if the Figma desktop app showed a "What's New" screen after each update, similar to Telegram. A short overview of new features, improvements, and changes would make it much easier for users to discover what's new without having to look through release notes.

Hi, it seems that background blur doesn't work for sticky layers. I found the exactly the same topic from a year ago-  it would be amazing if you could fix it, please! :)

I have a problem: the annual plan renewal for my organization somehow includes taxes now; however, before there weren't any taxes included. I noticed that for some reason, in the "bill to" column, the address was changed - the country, to be exact. In all the previous invoices, the country was Kazakhstan; now it's Russia for some reason.So, to be clear, in the account settings, the billing address is and was correct, but in the invoice it changed, and I guess it started to include taxes based on the incorrectly changed country. How is that even possible, and can it be fixed?The invoice isn't paid yet because of that.I raised a ticket a week ago, and it’s still open without any answer. Invoice ID [redacted by moderator to remove personal information]

When I remove backgrounds from images and then change the image, the AI always adds a background back into it. This is quite annoying. Can this be removed?Nike logo as example. Prompts show above the image, with results below them. Gray bars are there to show the transparency.Imported a Nike logo on pink background Copied it, and asked the AI to remove the background. Did it perfectly! Copied the transparent image and asked AI to change Nike to Spike. The AI added a background to the image. Why?!I’m sure a workaround could be to ask the AI to first change it to spike and do the transparency at the end, but its just not logic to see things come back / being reintroduced.