unable to verify the education

Hi ​@Le Bron, Celyn from Figma Community Support here. Thanks for reaching out.

I’m sorry you’re running into trouble with the verification process — I know that can be frustrating.

Here are a few important things to double-check that might be helpful.

Please make sure that:

• You’re logged in with your school-issued email address (personal emails aren’t accepted for verification).

• If you originally created your Figma account with a personal email, update your account to your school-issued email in your Account Settings before reapplying.

• You’re not connected to a VPN while completing verification.

• For document uploads, avoid submitting course syllabuses — your documentation must clearly prove current enrollment at your school.

If you’re still having trouble, it’s best to work directly with the SheerID support team rather than resubmitting multiple times, as repeated attempts can sometimes trigger limits.

You can contact their dedicated Figma verification team at: figmasupport@sheerid.com. They’re best equipped to review your case in detail and help move things forward.

If you don’t hear back within a reasonable timeframe, feel free to reply here and let us know — we’ll continue to support you however we can.