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Question

Branches cannot be opened from the main file.

  • November 6, 2025
  • 1 reply
  • 11 views

Gaby Urbano

When I try to open a branch from the main file by clicking “Open,” nothing happens. There’s no loading state or error message, it just doesn’t respond.

The workaround I found is to open it directly from the Home screen or by copying the branch link and opening it using “Open file URL from Clipboard”

 

 

1 reply

ksn
Figmate
  • Community Support
  • 2056 replies
  • November 6, 2025

Hey ​@Gaby Urbano - sorry about this! I want to check on some things:

First, is this happening on the desktop app or the web? Does it happen on both?

Do you see this behavior across other separate project/main files? Or is it just one main file that doesn’t open the branches as you expect?

To cover all bases, can you try running through the troubleshooting steps here to see if they help?

Thank you!