URGENT: I cannot access my professional account due to 2FA issue

Hey ​@Steven Elachi, thanks for reaching out!  Do you happen to have emails from your old email address forwarded to the new email address? If so, I recommend to reset your password so that you can surpass the Google single sign on login to access your Figma account, and then update your email address as needed. 

If your emails are not forwarded, I can create a support ticket on your behalf. What support can do is start the process to manually update your Figma account email address. ​​After the change of the email address of the account, you can log in, and move the files in the account to your new account. For this process they’ll need to verify your ownership of the account.

Let me know how you’d like to proceed! 

Thank you so much ​@Gayani_S for the quick reply. Unfortunately I don’t have any forwarding setup. Can we please raise a ticket. Happy to provide proof of Identity and anything else needed. 

Hey ​@Steven Elachi, I’ve gone ahead and created a support ticket on your behalf. Your ticket number is #1792141, for reference. Someone from the team will be reaching out shortly to help verify account ownership and guide you through the next steps.

Please let me know if there’s anything else I can help with in the meantime!