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I am getting many errors like this - my AI credits are deducted but nothing change on figma make. One request ID: R4euD0uwTiJ2gPpG,  this is one of the request, it happened at least 30 times. I tried multiple prompt and different networks, almost all of them fail but once a while one succeeds. My network is working for all other web and apps. Can you help check? Causing a lot of troubles

I recently upgraded to Mac OS Tahoe 26.2 and now I cannot open a new tab in the Figma desktop app. The “+” button/tab next to the home tab does not do anything. Also File > New Tab does nothing. The only way I can have multiple tabs open is to find a specific file from my recents folder or within the a project. I have reinstalled Figma. I have reset the cache. I have restarted my computer. 

Where did all my Figma work go? I'm logging in like I'm new. But I've been here for over a year.

I am a UX/UI educator in higher ed. I have set up a team in Figma, so I can collaborate with my students. It is currently a free team, but I need it to be an education team.Team URL: https://www.figma.com/files/team/1607374065067414794/all-projects I have applied for education status and SheerID has already approved me and I’m still seeing “Education status expired”.SheerID Request ID: 6979fca2406a460520416f0eI have emailed education@figma.com twice with my SheerID Request ID and the exact team URL, and asked them to re-sync my education entitlement to myaccount/team. I have not heard back, not even a confirmation that my emails were received. This is now impacting my teaching, as I have a class scheduled for Thursday.How can my request be escalated and manually reviewed?  

I have a professional account, all is well, but all the pages I had live got taken down with a message to talk to support, but the bot had no idea. Thought I’d check with the community

Hi Figma Support Team,I’m reaching out because I’m genuinely disappointed with the reliability of Figma’s AI features. I’ve been using Figma consistently for the past three months, and around half the time I try to use the AI tools, the results are either incorrect or completely unusable.In many cases, the AI confirms that it has implemented the feature I requested, but instead it generates fake or irrelevant UIs, or it doesn’t implement the requested feature at all. This has slowed down my workflow significantly and has made it difficult to trust the tool for day‑to‑day design tasks.I chose Figma because of its reputation for quality and innovation, so it’s frustrating to experience this level of inconsistency. Could you please look into why this might be happening and advise whether there are known issues or upcoming fixes?I’d appreciate any guidance or solutions you can provide.

Hi,I have lost an important file on Figma and I can’t find the file in any of my projects section or in the deleted section. It just disappeared completely and when I tried to access it through a past link, I am getting the following message:You can’t access this resource Contact the owner, an admin, or support for assistance. (Screenshot attached).[redacted by forum admin/moderator to remove PII]this was the file link. please help me restore

Hi figma,I’ve lost access to my old school’s student account [redacted by forum admin/moderator to remove PII], which I wish to have access to a few more files. I heard if I email the customer support, there might be a way to re-verify, or change my files around. I had try my best to find out a way to call for help but unfortunately I’ve ended up here taking public resources. Hopefully you guys can have a actual humane way to file ticket for these kind of issue instead of assigning an unsupportive AI bot to save the cost on customer support.Please let me know the next step

when merging a branch, it’s annoying because all the korean characters does not render and I have to click EVERY character to make them visible

Segui o passo a passo para realizar a verificação, e estou aprovado pela SheerID para ter acesso ao plano educacional, porém não foi o que aconteceu, o figma apenas me deu acesso ao plano gratuito que não possui as funções necessárias para dar continuidade as aulas da universidade… Por favor corrijam isso, preciso dar continuidade nas aulas. Estudo na Universidade Catolica de Salvador (Ucsal)Segue abaixo retorno da SheerID: Para sua conveniência, seguem os detalhes da sua aprovação: Nome: Rodrigo Costa Data: 10 de fevereiro de 2026 ID de verificação: 698a748bc6eb2e50a7bfb5c8 ID do usuário: 1602838541973265168

I added annual seats by mistake today, can i know if have any way i can remove the annual seat without extra billing, no people assigned for it. I try to send email to support, but still cannot get any feedback.Any advice or insights would be greatly appreciated. Thank you in advance for your help!

On February 9, 2026, I spent JP¥825 to subscribe to 1 Collab Monthly seat, but on March 9, I was charged JP¥5,775, which automatically upgraded to a Full seat and also automatically purchased One-time charges and credits. You should know that my usage last month was only 2400/3000. I am absolutely shocked—why did this happen? I want a refund.

Hello,I was just charged today for multiple seats and a renewal, totaling around $78, and I did not realize this would happen. I was only intending to use a collaboration seat and did not mean to upgrade to full seats by any means. Some team members requested access, but i never approved and they never used it and it seems this automatically created full seats and charges, which I did not notice at the time. I will not be using these seats at all. and i haven’t used them before. the charge has just happened and i really do need a refund i only use collab seat with only the benefits of it and i dont need more! 

I have created a site on Figma that is currently publised, and contains a customer info page to be completed by user. When submitted, the info is not automatically being received by me as they once were to my professional email address

Hello,I’ve upgraded my seat to developer and re-authenticated in Claude Code to the Figma MCP server. But I still get rate limited on the very first call. According to the table I should get at least 10 calls per minute.Annoying paying money for the pay wall, results in the same pay wall.

According to the Tools and Prompts section of the docs, Figma MCP should now have generate_diagram and generate_figma_design tools available. However, I only see 10 tools show up. Notably, only tools for reading from Figma seem to be supported. I’m using Figma Desktop, so I’m really only interested in generate_diagram for now. Anyone seeing the same thing? How do I get these tools to appear.

To be clear I have setup an override through mac settings but interestingly enough it works at first when I open Figma. Once I open a file though it stops working. The customized shortcuts show on the menu but they do not work.  Any idea why this happens and how to fix it?Also please consider I can’t install any window managing apps - due to company policies all of that is completely locked up. This is my only way to have consistent shortcuts of all apps resizing them left or right for quick workflow. 

can i please copy the text in these boxes? i am aware of the copy button in the top right, but i pretty much never want to copy the whole box. if I select the text and press cmd + c, a seemingly random unicode character gets put in my clipboard (First String Isolate). i am on a mac, zen 1.19b (same happens for me on ⁨⁨firefox 142.0.1)clipboard seem to work correctly in chrome

Environment: Figma Make / Vite + React / preview iframeError appearing in the Figma Make error panel on every save:IframeMessageAbortError: Message aborted: message port was destroyed    at a.cleanup (figma_app-a1e03f1c19341be6.min.js.br:536)    at o.cleanup (1039-3b55194fb03a991d.min.js.br:1070)    at eS.setupMessageChannel (figma_app-a1e03f1c19341be6.min.js.br:536)    at e.onload (figma_app-a1e03f1c19341be6.min.js.br:536)Problem: This error appears in the Figma Make error panel every time the preview iframe refreshes (e.g. after saving a file). The entire call stack consists exclusively of Figma's own minified code (figma_app-*.min.js.br, 1039-*.min.js.br) — there is not a single frame from the application code.Root cause: Figma's setupMessageChannel fires on the new iframe onload and attempts to clean up the old MessagePort from the previous load. That port was already destroyed by the browser when the iframe navigated → IframeMessageAbortError is thrown inside Figma's own parent-fr

I just purchased the pro plan yesterday, and everything was working great. I login again today, and suddenly the Figma MCP server fails to start.I have tried restarting Figma and the computer, nothing helps. System info: Edition    Windows 11 ProVersion    25H2Installed on    ‎26/‎01/‎2025OS build    26200.7171Experience    Windows Feature Experience Pack 1000.26100.265.0 Figma Desktop version: 125.10.8  If there’s more information I can provide, please let me know.

Good morning,  I tried multiple times but they are failed. Now It show error an error that says I’ve exceeded the intents for verification. Please help me to solve this as soon as possible. Then I tried the given webiste  figmasupport@sheerid.com but this isn’t working. Can you please help me on how I can verify myself?

Megha Panwar <megha.panwar@faym.co>   12:45 (1 hour ago)       to Support Hi Team,I am not able to see the components while mirroring my work in Figma. I have cross-checked on both iPhone XR & 17. Also, I have tried the following things: - Uninstalled & installed the Figma app on the phone.- Restarted my iphone I am attaching 2 screenshots: one showing the issue & the other showing the original. Please look into this matter ASAP, as it is hampering my day to day work. Thanks.

Hi,  I had two figma accounts, one personal and one university email. Since I didn’t need the personal one, I transferred ownership of an assignment file to my university account, and then deleted the personal account. However, for some reason, the file didn’t transfer over, and was deleted with my personal account.  Is there any way I can recover my account so that I can regain access to my assignment file? It was deleted around 20 minutes ago, so fairly recently. If there is any way I can provide more information privately, please let me know and I will be happy to do so.  Thank you. 

Hello. I'm a user who was only using one full seat on the paid plan. I accidentally clicked to add a developer seat and requested a refund, but I haven't received a reply from customer support yet, so I'm posting here. I canceled it immediately about 3 seconds after the wrong selection. Please cancel the charge.

cant find my file