Dear Support Team,
I would like to request your assistance in prioritizing the following billing support case:
As the deadline is approaching, this matter is time-sensitive and requires urgent attention to avoid any impact on our operations.
We would greatly appreciate your prompt support and update on this case.
Please let us know if any additional information is required.
Best regards,
Hey
I’ve located your support ticket ( #1814809) and have escalated it internally with the appropriate team to help prioritise it. They’ve been made aware of the time-sensitive nature of your case.
Someone from the team will be in touch with you shortly with an update and will let you know if any additional information is needed.
Thank you,
Gayani
Hi
Thank you for the quick follow-up. However, I believe there is a misunderstanding.
It seems you are referencing a support ticket (#1814809) and a case that belongs to another user or topic. My specific issue is different, and I want to ensure the internal escalation is directed toward the correct case associated with my account.
Could you please double-check the ticket number and the details of my request to ensure we are on the same page?
Best regards, Lecrons
Hi
I will be making the payment via SWIFT, which typically takes around 3 days to process. Kindly confirm if we can proceed.
The payment method has been changed from credit card to SWIFT bank transfer due to updates in our internal processes, which no longer allow the use of credit cards.
As the deadline is very short, please confirm me today.
Thank you,
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