Hi,
I'm following up after several days without a response regarding a billing issue on our account.
We purchased 15,000 AI credits and subsequently cancelled our subscription. The $334.75 billing adjustment for the credit update is expected and correct. However, our upcoming invoice also includes a $351.00 monthly charge for "15,000/mo AI credits" covering April 19 – May 19, 2026. This recurring charge should not be there we purchased the credits outright and cancelled.
Our projected subtotal is $685.75 when it should only be $334.75.
We're happy to pay for what we've used, but a recurring monthly fee after cancellation isn't something we agreed to. Could someone please review this and remove the $351.00 charge before the invoice is due on April 19?
I've seen similar reports from other users on the community forum, so this may be a broader issue worth looking into.
Thank you.
