Random Billing - No Response

HI ​@Mr Slug - sorry for any trouble with both billing and AI credits.

I’m not available to review or make changes to anything related to accounts or billing (including refunds), you will need to receive assistance from support.

Regarding your ticket status, I took a look and see that it does exist in our system. I’ve gone ahead and asked the support team to review your case as soon as possible. For reference, your ticket number is #1811427.

Appreciate your patience here.

Thank you. its been a few days. i would of assumed this would of had a more escalated priority to avoid refunds in the future. its clearly a bug from just looking at the invoice

3 days and counting. 

Hello

just hit day5 and still no response from anyone  in the ticket.

approaching a week and still no response

Do people answer tickets? im not going to pay the invoice untill its corrected.

ticket number is #1811427.
 

Hi,

I'm following up after several days without a response regarding a billing issue on our account.

We purchased 15,000 AI credits and subsequently cancelled our subscription. The $334.75 billing adjustment for the credit update is expected and correct. However, our upcoming invoice also includes a $351.00 monthly charge for "15,000/mo AI credits" covering April 19 – May 19, 2026. This recurring charge should not be there  we purchased the credits outright and cancelled.

Our projected subtotal is $685.75 when it should only be $334.75.

We're happy to pay for what we've used, but a recurring monthly fee after cancellation isn't something we agreed to. Could someone please review this and remove the $351.00 charge before the invoice is due on April 19?

I've seen similar reports from other users on the community forum, so this may be a broader issue worth looking into.

its been 9 days and not rmeotely one response

Thank you.

​@Mr Slug Apologies again for the delay. I just got confirmation from our support team that you should have now received a response via email. Can you please check your inbox and let me know if you did not receive it?
 

10 days. it took 10 days for somone to not even read my original message and effectively take what i wrotre and just saying it back to me. since reading a paragraph was difficult. ive wrote a singular sentence. i hope that its clear enough. i will not be paying the invoice untill you fix it. the acknowlege the same thing i said. but yet have failed tro remove the charges/

​@Mr Slug I understand the frustration, and I’m sorry this continued to disrupt your work. I did confirm that the issue should now be addressed, and that Nancy was able to get your billing problem situated.

I’ll also share your feedback regarding the wait time with our support team, including the time it took to resolve this. I know that this delay caused a negative experience, and again, I apologize for the trouble.