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Erick dos Santos
Erick dos Santos
New Member
May 2, 2026
Solved

email figma for education nao chega

Não recebo o email de verificação para aprovar meu usuario como estudante para o figma for education

Tom Reem
Tom ReemSolution
Figmate
May 3, 2026

Hi ​@Erick dos Santos —  welcome to Figma Forum!

We don't currently offer support in Portuguese here on the forum, so I hope it's okay that I'm replying in English. Sorry to hear about the trouble receiving your verification email.

Here are a few things to check:

  1. Check all areas of your inbox: Look through all folders, including spam and junk, for messages from a “figma.com” or “sheerid.com” address.
  2. Confirm your email: Make sure the email address you entered during signup was correct.
  3. Check with your institution: Some schools block emails from external domains. It's worth confirming with your school’s IT department that messages from figma.com aren't being filtered.
  4. Contact SheerID: If you're at a higher education institution, reach out to SheerID directly at figmasupport@sheerid.com — let them know you haven't received the verification email and they can take a closer look.

If none of that helps, let me know and I'll raise this with the Figma for Education team for further review. 🙏🏻

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1 reply

Tom Reem
Figmate
Tom ReemSolution
Figmate
May 3, 2026

Hi ​@Erick dos Santos —  welcome to Figma Forum!

We don't currently offer support in Portuguese here on the forum, so I hope it's okay that I'm replying in English. Sorry to hear about the trouble receiving your verification email.

Here are a few things to check:

  1. Check all areas of your inbox: Look through all folders, including spam and junk, for messages from a “figma.com” or “sheerid.com” address.
  2. Confirm your email: Make sure the email address you entered during signup was correct.
  3. Check with your institution: Some schools block emails from external domains. It's worth confirming with your school’s IT department that messages from figma.com aren't being filtered.
  4. Contact SheerID: If you're at a higher education institution, reach out to SheerID directly at figmasupport@sheerid.com — let them know you haven't received the verification email and they can take a closer look.

If none of that helps, let me know and I'll raise this with the Figma for Education team for further review. 🙏🏻

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