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Question

Unexpected $40 charge per month without subscription — requesting a refund

  • April 27, 2026
  • 1 reply
  • 12 views
Grace J

Hello, I haven’t received a reply for my ticket so I thought about writing here instead.

 

I recently noticed that I have been charged $40 USD a month since January-April, without me knowing(yes it’s my fault for not being cautious of reading my bills) but I have never had a subscription and haven’t been using Figma since late December of 2025. I never received any invoice emails regarding these charges either.

I have checked my account and it’s still on the Standard Free account, so what happened here? Am I not aware of a feature that would charge me or am I getting scammed by someone else? My bank account is also not connected to the billing system in Figma.
 

If there is no problem or such I want to kindly request for a refund, at least for the last few months.

It would be great if I got a reply soon since I need to deal with my bank if I am being charged from an unknown party.

Thank you!

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • April 27, 2026

Hey ​@Grace J, for privacy and security reasons, I’m not able to review billing or account-specific details here on the forum. I can see you’ve already contacted support (Ticket #1858885), which is the right step. They’ll be able to dig into your account and payment history in detail.

I’ve gone ahead and escalated your ticket internally so it can be prioritised. The support team should follow up with you soon to clarify exactly what’s happened.

 

In the meantime, just to share some general context. Charges can sometimes occur if there were changes to seats or plan adjustments before a downgrade or cancellation fully took effect. This might help explain what you’re seeing, but the support team will be able to confirm based on your specific case.

You can also take a look at these articles for more background:

Appreciate your patience here and the team will get back to you as soon as possible! 

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