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Question

Unexpected $40 charge per month without subscription — requesting a refund

  • April 27, 2026
  • 3 replies
  • 43 views
Grace J

Hello, I haven’t received a reply for my ticket so I thought about writing here instead.

 

I recently noticed that I have been charged $40 USD a month since January-April, without me knowing(yes it’s my fault for not being cautious of reading my bills) but I have never had a subscription and haven’t been using Figma since late December of 2025. I never received any invoice emails regarding these charges either.

I have checked my account and it’s still on the Standard Free account, so what happened here? Am I not aware of a feature that would charge me or am I getting scammed by someone else? My bank account is also not connected to the billing system in Figma.
 

If there is no problem or such I want to kindly request for a refund, at least for the last few months.

It would be great if I got a reply soon since I need to deal with my bank if I am being charged from an unknown party.

Thank you!

3 replies

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • April 27, 2026

Hey ​@Grace J, for privacy and security reasons, I’m not able to review billing or account-specific details here on the forum. I can see you’ve already contacted support (Ticket #1858885), which is the right step. They’ll be able to dig into your account and payment history in detail.

I’ve gone ahead and escalated your ticket internally so it can be prioritised. The support team should follow up with you soon to clarify exactly what’s happened.

 

In the meantime, just to share some general context. Charges can sometimes occur if there were changes to seats or plan adjustments before a downgrade or cancellation fully took effect. This might help explain what you’re seeing, but the support team will be able to confirm based on your specific case.

You can also take a look at these articles for more background:

Appreciate your patience here and the team will get back to you as soon as possible! 

    Grace J
    • Grace J
    • Author
    • New Member
    • April 30, 2026

    Thank you! I finally got a reply on my ticket and they confirmed that my account didn’t have a subscription. I don’t have any other personal emails that are associated with Figma and have replied the email to verify my contact to ensure the security of my account. 

    I wanted to ask if this case could be reviewed further at the earliest convenience, and whether a refund would be possible.

    Additionally, I’m concerned about the possibility of being charged again while this issue is still unresolved. Would you recommend any steps I can take in the meantime to prevent further charges? For example, would deleting my account be advisable, or is there a better alternative?

     

     

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • May 1, 2026

    Hey ​@Grace J! I’m not entirely sure what might have happened here, but the team will be able to investigate this properly.
    I’ve followed up with the team again and shared your latest questions so they can take a closer look and provide clear guidance, including what steps you can take to avoid any further charges.

    They’ll be best team to give you accurate next steps, and someone should get back to you as soon as possible.

     

    Really appreciate your patience while this gets sorted! 

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