A few months ago, I setup a figma account for uni-related work using Google SSO with a temporary google account (format: ...@gtempaccount.com). Recently Google had upgraded it to a full google account, which involves a change in the gmail address (format: ...@gmail.com).
When I tried to sign in to the figma account using the google account as per usual, it created a new figma account instead of signing me back into the original one. I tried to recover access by using the old temporary google account address, but that didn’t work because it was retired in the upgrade process.
I have important files there that I need to access urgently, and I see no other possible way to access that original figma account. I tried all other available sign-in methods and none lead me back to that figma account.
I have valid proof of the email upgradation, as well as viewer-only access to a figma file owned by that original figma account. I’m happy to provide them as well as extra proof to the support team once a ticket is raised.
