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Question

Can't access my school email anymore

  • April 28, 2026
  • 4 replies
  • 27 views

Axeedo Dragnir

I no longer have access to my school email address. There are still project files I need on the figma account linked to that email! What do I do?

4 replies

Gayani_S
Figmate
  • Community Support
  • April 28, 2026

Hey ​@Axeedo Dragnir, I understand you cannot log in to account under your school email address. Do you happen to have emails from your school email address forwarded to the current email address? If so, I recommend to reset your password so that you can surpass the Google single sign on login to access your Figma account, and then update your email address as needed.

If your emails are not forwarded, I can create a support ticket on your behalf. What support can do is start the process to manually update your Figma account email address. ​​After the change of the email address of the account, you can log in, and move the files in the account to your current account. For this process they’ll need to verify your ownership of the account.

Let me know how you’d like to proceed! ​​​


Axeedo Dragnir

I my school email address isn't setup to forward to my current email address. I'd like to proceed with that ticket option.


Gayani_S
Figmate
  • Community Support
  • April 30, 2026

No worries at all, I’ve gone ahead and created a support ticket on your behalf (Ticket #1878436). Someone from the team should be reaching out to you soon to help from there.

Appreciate your patience in the meantime! 


Axeedo Dragnir

Thank you very much!