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I’ve forgot to cancel my subscription yesterday and tried to contact the support to do so and get a refund, but no one is awnsering any of my emails.

I have been trying to pay our Figma invoice but have gotten no response from the billing team when I respond to the emails as I am told to do.I am on an organization account switching from a CC to invoice payment method and need a W9 to process the invoice. How/where do I got to get a response?

I am an admin of a team, Figma won’t let me import a file into a project in the team (I’m owner) and it won’t let me move the file from the draft

 我的Figma坏了，每次让他生成一个图片，他就这样。然后也不生成图片。My Figma is broken. Every time I ask it to generate an image, it does this.It doesn't generate images either. It also consumed my credits.

I’m doing a project with a map interaction. I wanted to magnify e section of a map using one overlay, then when the magnified version pops up, i want to interact with icons who are present in the magnified version. The problem is that when i try to open another overlay over the first one, the first overlay shuts off because I used the property “when mouse leave”. Any solution if I need to put multiple overlays on top of each other without closing them?

Hi team, Students are using figma in their design class and usig school email unable to upload videos. Pleas advise. ThanksNiaa

It’s is showing black screen without any error message. I tried to uninstall and clear all the files in file manager and reinstalled it again but still it's not opening I tried All the method listed below : 1. Clear Figma cache2. Run Figma with disabled GPU acceleration3. Update your graphics drivers4. Reset/Reinstall with full cleanup Please Help me in this !!! 

use_figma` tool not appearing in Claude Code despite all MCP servers connectedI used it a total of 16 times before, but something changed in the past 10 days to 2 weeks.I need to escalate this please. I am completely blocked.I need both read and write access to all variables in my Figma files.The MCP config in ~/.claude.json is correct — https://mcp.figma.com/mcp is registered as figma. And the tool has been used 16 times before from this machine (usageCount: 16), so it's not an account/eligibility issue.use_figma is still not appearing. However, get_variable_defs did return live variable data from that node. I can see variable paths but not collection names directly.use_figma is still not showing up. The standard MCP tools can read variable values for a selected node (which worked — I got data back) but they can't enumerate variable collection names.What I got from get_variable_defs — variable paths visible from node 78:506:Colors/Primary/*, Colors/Secondary/*, Colors/Fueled Additions

This is the most infuriating thing—more often than not, I'm working WITH the variables menu open. And as I'm selecting and unselecting layers using the ESC button, why does it default to closing the variables panel? If I want to close it, I'll just hit the close button. The ESC key is VERY commonly used during a regular workflow—why would opening a variables panel COMPLETELY override it?! Terrible UX for a design tool company :( 

Hello Figma Support,I accidentally subscribed to a paid annual plan and was charged unintentionally. As soon as I realized the purchase, I immediately canceled the subscription within 24 hours.I have not used any paid Figma features, and this subscription was made by mistake. Because of this, I would kindly like to request a full refund for the total amount charged.The subscription amount was USD 192, and the total charged to my card in Brazilian currency was BRL 1,031.36.I would really appreciate your understanding and consideration regarding this accidental purchase.Best regards,Maria Rita

i would like to refund pretty please. because i don’t think i gonna need that much[redacted by moderator to remove personal information]

We have tried to complete the payment using 4 different cards, but all of them were declined by the system. We kindly request immediate assistance regarding this issue.Even though there is no problem related to us, we constantly receive the error message "your card has been declined". My bank says that all it’s ok.Help us please!

Interaction is not working properly. For example, I have an interaction where clicking it should go to the next variant. However, when I hover over it, the variant changes to the hover state even though the interaction is not supposed to trigger on hover.

I recently published a new version of my Figma plugin.Could you please check whether statuses such as “In Review” are being displayed?Sorry to trouble you, and thank you in advance.

Hey everyone,                                                                                                                                                                                                                                                                                                                   I've been running into a weird issue with publishing library component updates since this Monday and wondering if anyone else has seen this.                                           The pattern keeps repeating:                                                                                                                                    - I can publish a few component updates successfully  - After publishing several, it stops working and I can't publish anymore                                                                          - The next day it works again temporarily                                 - But after a few more publishes, it stops again              

I hit my monthly cap with 15,000 AI credits and couldn’t get an answer on how to purchase more, so I created another account and gave that account access to work on my project.  I upgraded that account to 15,000 AI credits as well, but even though they were purchased I keep getting a message than I have none remaining.  I figured it was a temporary bug, but it’s now been almost 2 weeks without any change or work completed.  How can I get access to these credits?

Hello figma I paid for figma professional plans and I was debited but I saw this mail that my payment couldn't be processed and i was debited from my bank account.

The majority of my Figma make files are presenting Something Went Wrong Errors with a request ID. I am unable to make changes to these either via the prompt window.  

Hey there, we’ve experienced some layout issues over the last couple of weeks between our design and dev team. Multiple developers commented, that some designs seem to be broken – however they are displayed correct when our designers enter the figma file with their admin account. I’m not sure how far the discrepancy goes, but what I can say is that it has to do with auto layouts that seem to get stuck in dev mode. If designers update components, the auto layout within the file updates as well. However, sometimes the same component in dev mode looks like it is stuck in a fixed size frame and will be cut at the edges. The only solution that fixes this problem is, that you delete the auto layout and create the same auto layout again. As mentioned, this is pretty annoying as there is no chance for our designers to see the problems that the devs are experiencing. And on the other hand if the layout is not clearly a mistake, the Devs might as well implement components where they might not se

I can create new pages but when I add a new breakpoint (tablet or mobile), the page goes blank and I have to kill the tab and reopen the file. This has been very frustrating.

I built the website using Figma Make. The images display normally while editing and in preview mode. However, once I publish the site, all the images disappear, both in the preview and on the live domain.  Where could I be going wrong?

Hello Support Team,I have been using the Figma Make AI feature regularly, and it works really well for my design work. However, the monthly free AI credits are limited and run out quickly.Could you please tell me how to purchase additional Make AI credits separately? Also, is there any more cost-effective way or discount package to buy extra credits? Please guide me on the specific purchasing steps and preferential options.My contact info:Name: zedEmail: [redacted]Thank you very much for your help!

I noticed recently that the variable search suggestion is quite broken when I enter my queries. Below is a screenshot of me writing my query to filter down my results. But you can see the results don’t filter correctly. This as been the case for a while now.   

As mentioned above, currently when using AI to generate design drafts, during the writing process, the AI provided me with the following feedback, and I hope it can be fixed. 

I cancelled my subscription on May 7, yet I was still told it would only be cancelled on May 13 and I was charged anyway. If I cancelled before the renewal date, there should have been no charge. They stole my money after I had already cancelled my subscription. Very disappointed with how this was handled.