Get Solutions

Hi Support Team, I have submitted a support request to help with changing my account email 2 days ago and got no feedback what so ever!Case Number: 1650121I receive the confirmation email to change my account, but when I click on it, I receive an error message stating that the *Link Expires or Malformed*This is quite frustrating and the lack of response or ability to directly chat with a human instead of the closed loop with your AI chat agent is adding layers to this frustration! 

i have a file created by myself and have been using for a long time . it suddenly shows that "file permissions error: you don't have access to this file". And it disappeared from all tabs - not in trash or other teams. Please help me with this issue as this file contains tons of important info. 

Dear Figma Support Team,I am writing to request a refund for a recent charge on my account I noticed that my account was upgraded to the Professional Plan and I was charged $27 on December 19. This upgrade was unintentional; I intended to stay on the Starter/Collaborator version and was not aware that my recent actions would trigger a paid subscription. I haven't used any of the Professional Plan features since the charge. Thank you in advance for your understanding and assistance.

Kindly mail me my previous invoices.

I added MFA verification to my account, and now I’m getting this message when trying to update the plugin: "We detected a change to your account details. Please contact support@figma.com to proceed." Could you help me sort this out? My account is  (redacted by the moderator due to PII)

Hi,I’m relatively new to Figma. I’m using Figma Sites and I’m using Grid layout. I have Breakpoints set (Desktop, Tablet, Mobile). When I preview, narrowing the page width triggers the breakpoints to behave correctly, the Grid ‘snaps’ to the designated breakpoint sizes. But, how do I make it so that the Grid scales smoothly between breakpoints?Thank’s for your help.

my project that I kept working on for 3 weeks now is not viewed and kept me on loading endless loop for ever  , I can see the code but the preview is not there, and what makes me really sad , that I can see my works anymore and when it is end loading it showed nothing at all , I have pro subscription , when it is sops and I try to copy the design that what happened   

Bonjour j’ai résilié mon plan professionnel je viens d’être facturer cela est une honte puis je avoir une explication ? 

Hello. I canceled my Professional plan before but you took a new payment from me today. I checked the plan it was not cancelled so I did it again today. Can you check please and refund me the monthly payment please ?

Figma: Desktop app version 125.10.8 on Macbook OS 15.7.2  I made my design a year ago.  I updated the Figma app this week and now when I want to edit existing text blocks I get a grey box font warning pop up: So I select my existing PT Sans font and even though I have selected the PT Sans font the warnings won't go away when I go back to edit my existing text? I even tried "replace whole page." No difference. I can’t edit any of my existing text boxes without the pop up warning, which basically ignores my PT Sans selection?I have tried selecting PT Sans Bold (Bold I think is the issue even though this is a style not a font?) It doesn’t work when I select PT Sans and I try and add it? :

Dears, Figma is blocked in Syria due to the sanction imposed on it, yet lately the sanctions were deprived, many sites unblocked Syria, yet Figma still does..Can I, hopefully, request the review of the blockage and request cancelling it..  Regards!

Hi - I’ve tried logging into my two figma accounts associated with different emails but both show I am on a free plan - but I received a charge for a paid plan 6 days ago - please help?

I am trying to subscribe to Figma Pro plan from Thailand  but Figma shows me this at the checkout

Hi,This is Hutom, and I’m reaching out regarding a billing issue related to collab seats.One of our team members mistakenly requested a collab seat instead of a view seat. Although I personally did not approve this request, it seems the collaboration seat may have been approved unintentionally.According to our records, this appears to have occurred on December 22nd. Would it be possible to cancel this collaboration seat and receive a refund for the charge?Additionally, I’m unable to modify the number of collaboration seats. I would like to set the collaboration seat count to 0, but it is currently displayed as 1.I’d appreciate your guidance on how to update this, or if you could assist in adjusting the seat count on your end.Thank you very much for your help, and I look forward to your response.Best regards,Hutom

I upgraded to the Education Plan expecting it to increase my AI credits in figma make, but instead found myself unable to use figma make itself. Please address this issue.

Dear Sir, I have already cancel my paid subscription for weeksWhy am I still being charged?! Please advise ThanksNelson

Pardon the typo in the title. Once again, prototypes are not responding to the most basic of variant interactions as of Monday Dec 2025. Recreated multiple on off tests in new files Cleared browser cache and history Rebooted machine. Tested on iPad Tried on Figma Desktop Tried in SafariI’d really love a stable Figma release that focused less on new bells and AI whistles, and more on stability at the core.

I’ve a frame where I need the content to be right aligned while the content overflows his parent:This has to be the sorting order of the bullet points columns, as previously it’s been also shown like this.In Figma Sites, this doesn’t work. Whereas when aligning the child to the left, it does work.In fact, when you try it you get this error when trying to publish:Error on the publishing panel However, on Figma Design you can do this and even prototype it and it works!!!Can’t really understand it

因为我之前的邮箱是旧公司的，现在无法收到验证码。公司解散了，我那个邮箱无法再收到验证码了。

在使用Figma网页版时，于设计画布的文本工具内输入时间，若使用中文输入法（如搜狗输入法）输入数字-冒号-数字，会错误地生成一个中文冒号后紧接一个英文冒号的重复字符（：:）。 具体示例：意图输入 16：00（中文冒号），实际输出为 16：:00。 问题范围：此问题仅出现在网页版的设计画布文本工具中。在以下场景均正常： Figma桌面客户端 Figma网页版的其他输入区域（如插件搜索栏、评论框） 浏览器地址栏及其他所有第三方应用 环境信息： 项目 详情 操作系统 macOS 浏览器 Google Chrome (版本 143.0.7499.42（正式版本） (arm64)) 输入法 搜狗输入法 Figma版本 网页版 推测分析：这很可能是Figma网页版对文本工具输入区域的输入法合成事件处理存在特定Bug，与中文输入法智能标

I asked for some changes in Figma Make. And, it seems it has made the changes, but the changes are not visible to me. It shows me the empty screen. I am on a paid Figma Professional Plan. Please help.

Paste Screenshot Image in Figma, Color is not right. But the original file’s color is correct. And paste it in photoshop also looks right. 

I cannot create any prompt because Figma Make constantly shows the error message: “Something went wrong.”I’ve tried refreshing the page multiple times and using simpler prompts, but the error still appears.This issue happens across all of my Figma files, not just one.What should I do now? My project deadline is coming very soon, so please help me as soon as possible.Thank you so much for your support.

I already have the font ubuntu mono installed but Figma is telling me that it is a missing font. And that’s really annoying me because I was using this in a motion design vid and now I have to change entire fonts because I can’t edit anything.

This Error is  coming after 19 Dec I have create 500-600 Bunch of Thumbnails at a time now I put single Images open in web then paste it in Design it is time consuming process.Please resolve this problem Quickly