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Hi, I keep getting this error whenever I try to make any changes to a figma make file. (id: f2e9db60-f50d-4719-8e52-4e31e5afa48e)I tried:Checking the network settings - all fine Cloning the make file Switching accounts and trying from there Testing on the application and browser Restarting the application and browserThe prompt goes through, and seemingly generates something and uses credits(I can see design changes, but not code changes), but fails to actually complete the request before throwing the error and deleting everything it attempted to make. Please help somehow, already lost 400 credits into the void and don’t want to keep trying.Other make files work well. 

In Figma Make, how do you delete extra or empty files from the code tree?I can’t delete them or prompt the AI to delete them successfully. I’d like to make sure they do not confuse future prompts.

I just signed up for a paid subscription - and I had a Motion feature (Beta) that was there before and now I wanted to use it (animate elements) after it said please upgrade - but now that I have signed up it is no longer visible. Please can you urgently assist me?

Hi! I added my Framer portfolio website to my Figma Community profile using the new website link feature.Figma displays the website as an animated preview inside a laptop mockup, but my cookie consent popup appears over the website. The preview is animated, but I cannot interact with it or click “Accept cookies”.I noticed that other Community profiles show animated website previews without visible cookie banners. Is there a way to accept cookies inside the preview, make the preview remember consent, or hide the cookie banner only for this website preview?This is not about Figma Sites or an embedded Figma prototype. It concerns the animated external website preview on a Community profile.Website platform: FramerDevice: MacBrowser: ChromeThe same issue also appears in the Figma desktop app

Hello,I’m looking for help with billing Case #1988959.I canceled my Figma Professional annual subscription on June 25 after receiving the renewal notice because I did not intend to continue the subscription.The initial payment attempt failed due to insufficient funds, but the charge was retried several days later and was successfully processed after I added funds to my account for an unrelated subscription.I opened a support case immediately after the charge posted, but I have not received any confirmation email or response, including in my spam folder. The AI chat only tells me that my case has been created.Could someone please confirm that my case is in the billing queue and ask the billing team to review my refund request?Thank you.

Sometimes when I update some tokens, related to aliases (and before all of them are related to the brand primitives set) I got white assignment not this which was assigned … !!! Strange!! I didn’t made any screenshot but it's terribly irritating.. 

How can I resolve this, it seems to working yesterday.

When can Weave creators publish a custom 'Tool' in Figma, publicly?Is there documentation on how to do so?

Hey - I’m using figma Sites and trying to run my custom domainThe A and TXT records are confirmed by the CNAME records still not getting verified. I have confirmed with the domain host and they said it has propagated. Can you help?Also the A record can flick on and offThanks  

can't get anyhthing done

 Hi Community Managers / Admins,I am writing to seek urgent help regarding an accidental monthly subscription renewal on my account. I requested a refund via email within less than an hour of the charge, and I have not opened or used Figma at all since the deduction—my paid feature usage is strictly zero. I previously replied to the support email with my team details (Team name: MYDESIGN) and received a code [241YDL-0ZGXY], though I am not entirely sure if it is the official ticket number.  To ensure the billing team can find my account and resolve this immediately, here is my official Invoice ID: • Invoice ID: in_1TmfNuIvcqWR3dFDUXLmaQnU• Amount Charged: $46.20 USDIt has been over 36 hours without any follow-up from the email support. Regardless of the review outcome, I would greatly appreciate it if an admin could reply here and keep me updated on the progress. Thank you so much for your help in escalating this to the billing team! 

I recently used Figma Make for a very small task, and I'm genuinely concerned about how quickly AI credits are being consumed.I used only 2 prompts, and 2,428 AI credits were deducted from my monthly allocation of 3,000 credits.The requests were not large or complex. I only wanted to change a few icons and reuse some pre-written data from an existing HTML file. I was not generating an entire application or redesigning multiple screens. Consuming nearly the entire monthly allowance for such minor changes feels unreasonable.Another concern is that credits are also being consumed when Figma Make encounters errors such as failed generations, connection issues, or when I have to submit additional prompts simply to fix problems that were not caused by me. Users should not lose a significant amount of credits because the system fails to complete a task successfully.If two simple prompts can consume 2,428 credits out of a total monthly limit of 3,000, how are users expected to incorporate Figm

When I use the MacOS trackpad to zoom in and out (by swiping up or down with two fingers), the zoom amount changes really erratically. If I start my swipe gently it will zoom in as normal, then randomly jump and become way way more magnified. It is really hard to control and is really offputting - it kept happening in a demo in front of my team. Help welcome - I know this has been a reported issue before (4 yrs ago) but I don’t know why it’s come back!  Thanks - Daniel

I’m running into a recurring issue where icons inside component instances appear at the wrong size or scale, but only visually. The actual properties seem correct.The only way to fix it is to:Click directly on the icon, or Cmd/Ctrl + click into the instanceAs soon as I do that, the icon “snaps” back to the correct size which suggests it’s a rendering issue rather than a constraint/setup issue.It happens across multiple components and screens The issue persists until each instance is manually interacted with Updating or publishing components doesn’t consistently fix it It seems like instances are not recalculating layout until forcedI have the same issue both on desktop app and browser.Is anyone else experiencing this?Would love to know if this is a known bug or if there’s a reliable fix.

I get this message a lot when working with repo clones in Figma Make. I keep wondering where is this retry button? When I ask Make, it just says it should be on the error card, but most of the time there is no error card visible anywhere. I usually just reload the tab, but it would be nice if you include a retry button, especially since Make seems to think there is one. Or have Make say “reload the tab” instead. 

Hi - my header is disappearing when it should be visible in a prototype. The element is not set to be a fixed element and it is nested correctly within the frames. If I change anything on the current frame while in the prototype, it reappears. I have tried clearing the cache on the desktop app, resetting/restarting, and opening it the file on the web.I’ve attached video showing the issue in question -a ny help would be greatly appreciated! 

Has figma done some sort of update? My previously published fully functional prototype now has multiple errors where information isn’t saved, or has functional issues meaning many of the key features no longer work  

Hi, I was charged $154.29 today (April 5, 2026) under "Billing adjustments - Seat updates" on my Professional team plan. My previous invoice was $36. I only have one seat and did not authorize any seat additions.Invoice ID: [redacted by moderator to remove personal information] Invoice number: [redacted by moderator to remove personal information] Team: maconbentley's team

I don’t get what’s happening here. I have set the floating menu in the bottom as ‘Ignore auto layout’. And that means it gets located in the top of the layers stack. But in order for it to actually be stacked over the “Content” layer I need to set the ‘Auto layout settings’ to “Last on top”. That feels wrong to me.Is it a bug or am I missing something?

I have just given Figma Motion a quick spin, but whenever I want to export a frame containing animations made with Figma Motion, it greys out the button for exporting, which means that I can only export my animation once. I can copy animated elements into a new frame and then I can export the frame containing animations, but that is not a sustainable workflow for creating iterations of animations and amending changes etc.The issue is the same in the desktop app and in the browser.Is it a bug of the Beta version of Figma Motion or am I missing something? Export button not working:Export button in new frame working:  

Hello! Two of my files have gone missing.Link to the first file https://www.figma.com/design/2pX4D07mRPsS8D7Phwo3PP/%D0%9F%D0%B0%D1%80%D1%84%D1%8E%D0%BC-%D0%BA%D0%BE%D0%BB%D0%BB%D0%B5%D0%BA%D1%86%D0%B8%D1%8F?node-id=0-1&p=f&t=knS8SQJ84EtodBC3-0Link to the second file https://www.figma.com/design/SaKy4MEUx2MD85ZQ5ZXNeZ/Untitled?node-id=0-1&p=f&t=OPj9IfoeWODOvjeZ-0The only I can see is the message “Hmm, we couldn't find that one This file may have been deleted, moved, or made unavailable. Try reaching out to the file owner.” These files are nowhere to be found right now, not even in the trash bin for deleted files. I did not delete them myself, as these are my primary and important documents. Why have they disappeared, and where are my files?

After logging in into Figma, I wanted to open my old design but couldn’t. A notice is shown saying “An error occured while opening the editor”. Creating new Figma design (by clicking the sky blue Design button on top), a notice is shown saying "out of memory". I tried to refresh the webpage and my browser, but the tab just crash. I don’t have other tabs beside Figma itself

Hello Figma Team,We are facing an urgent billing issue with our Figma Professional subscription.Support Ticket: #1990082Invoice ID: #D22DEE1F-0066Initially, we reduced our subscription to 4 Professional Full Seats and 1 Dev Seat, and based on that configuration, the annual renewal invoice was generated.Before making the payment, our management requested that we further reduce the subscription to 3 Professional Full Seats by removing 1 Full Seat and the Dev Seat.I have already changed the unnecessary users from Full to View, but because the renewal invoice had already been generated, the invoice amount and seat count are not updating.The invoice is still unpaid, and we are unable to proceed because it reflects more seats than we need.We have already:Changed the unnecessary users from Full to View. Raised Support Ticket #1990082. Replied multiple times to the same email thread. Used the AI Help Center and requested escalation.Unfortunately, we have not received any response for more than

Hello!I’m new to Figma. When working on large-scale static asset projects like the ones described below, what are the best ways to save time? Does the solution involve using certain plugins?1. For example, 80 formats for Photo A, the same formats for Photo B, and the same for Photo C—all on the same page. Later on, the photos will need to be replaced with different ones.2. Same idea, but with text that needs to be translated into about ten languages.3. A combination of the previous two: images, text, and a logo that also changes depending on the language.Thanks a lot

Hi everyone,I've been working on improving the user experience of a buying guide for people who are interested in fishing drones, and I'd really appreciate feedback from designers who enjoy solving information architecture and UI challenges.Buying guides are interesting because they need to balance detailed technical information with a layout that's easy to scan. Many readers don't want to spend 20–30 minutes reading every paragraph. Instead, they usually want quick answers to questions like:Which model is best for beginners? Which drone has the longest flight time? Which one is best for saltwater fishing? What features actually matter for bait dropping? Is a premium drone worth the extra cost?As designers, we have the opportunity to make these decisions much easier through thoughtful layouts and visual hierarchy.One challenge I've noticed is that many comparison articles rely heavily on long blocks of text. While they may contain useful information, they can become overwhelming on bot