Get Solutions

I’m trying to verify the educational institution my Figma account email is associated with, but am continuously receiving a “Verification Failed” page whenever I try to do this. I’ve filled out the request form for individual attention in verifying my account, but haven’t heard back even though that was a week ago. How can I proceed with account verification?

.I’m trying to access an older Figma design file that I previously worked on under my uni email , but I can’t find it in my current workspaceOne of the missing files link: [redacted by forum moderator to remove PII]I suspect the file is attached to a different identity/login method for the same email (e.g., Google vs VU SSO/SAML), because at some point I couldn’t log in, went through password recovery, and after that my team/workspace setup changed. Help!!!

I have a Design system file with a component Accordion. As you can see in the video linked below, it has 2 states: open and closed, and inside it has a placeholder component for content. The idea is to replace placeholder with real content when needed.Now I want to use this component in another file, so I replace placeholder with “real content”. When I play it tho, my real content is replaced with original placeholder - and that’s not what I want. BUT, when I start with its state OPEN, then it works as expected. How do I solve this?Here is a video I recorded if that helps visualize it 

Hello,I am trying to export a design frame from Figma to Bolt.new, I did one yesterday, tried today and it says I hit a rate limit, rate is 5 a minute, i exported one yesterday and that’s it. How do I solve it

how can I escalate a ticket that was opened for over 48 hours?

This issue is still happening. Where png images are imported to figjam with a background rather than transparency. Seems to be an issue that has been happening for years. Can this be fixed? 

Hello, It’s cool that we have followup of the AI credit visible but it has a limit, it show only the usage of the current month.With Organisation & Enterprise plan, and especially with a new type of usage, we have to followup the usage on a yearly base.Is there any way we can keep track of usage of credit on a monthly (basis?) without considering the reset? What we want to focus on really in the consumption. Thx for your help

Hi Figma, I’ve notice a bug where the background of a frame bugs, the colour not being applied to its whole surface. Resizing the frame resolve the issue, but it might came back on the next Figma opening.In the screenshot, the selected layer is where the purple border and white background is applied, but it is shown differently. The attached videos shows other examples and the background re-aligning upon resizing the frame. This have been noticed in regular files as well as branches, on the desktop app as well as the web app, only tested on a mac.  

Hello Everyone!I am having a strange issue, so my day to day task involves screen recording Figma Prototypes using Loom Desktop App, but the issue is the screen recorded final output video doesn’t retain the gray shades of the UI in the prototype, so everything looks bright white, no gray shades etc.It records things outside figma just fine, only figma UIs are this way.If anyone can help me to understand what the issue is and how to solve. thanks

Hey everyone!So, I am facing a vry weird issue, I have to take live websites screenshot and stack them to make it look a full website(mobile view). In design canvas they look flawless, there is no visible indication of different images (because I am using dev tools to take full page screenshot).Now the issue is when I open the prototype view of same website, it shows black division between all images.(I am using autolayout and in design view everything look flawless).If anyone can help.There is no visible divider or space below Total in design viewIn Prototype view, it gives black lines between every separate image 

With the introduction of AI-powered features in Figma—such as First Draft, AI-generated layouts, content suggestions, and smarter search—design workflows are starting to shift in noticeable ways. Tasks that once took hours, like wireframing, copy placeholders, or early ideation, can now be jump-started in minutes.I’m curious how designers and teams are actually using these AI tools in real projects. Which AI features in Figma have you found genuinely useful so far? Have they helped speed up early ideation, improve consistency, or reduce repetitive work? How do you balance AI-generated output with your own creative judgment? Are there moments where AI feels more like a limitation than a help? It would also be great to hear how AI is impacting collaboration between designers, product managers, and developers. Is it improving handoffs and alignment, or introducing new challenges?Whether

I added Figma MCP to my project and also added implement design skill but cursor keeps producing very irrelevant designs. What I need is recreating the Figma design in swiftUI with pixel accuracy. I am ok if it will use PNGs instead of vector shapes. However it keeps looking at screenshots and creating something visually similar yet far from original design. Is there a way to translate Figma design to SwiftUI literally?

Hello Figma community, I’ve used the Figma AI and it generated a window that displayed (Preview + Code) tabs. It’s great ! yet I now want to make it a normal figma project so it’s not a code anymore but a file that has figma pages and components. IS THIS POSSIBLE? please let me know

Hi Everyone, I'm Meenu Hinduja and my husband Dheeraj Sudan, run a business. I’m working on a Figma presentation and I’d like to export video or multimedia content from my slides. I’m not sure what the best way to do this is, and I’d really appreciate your advice.RegardsDheeraj Sudan and Meenu Hinduja

While reviewing updates I switched off the "Show updates for all pages" feature because i dont want to waste time reviewing updates on my “Draft” pages.However, when i review instance updates, list still shows me instances across all pages. That problem increases my reviewing time by a lot. 

Figma is going in loops trying to fix the mock data. I am stuck getting back to my work and not sure where to report this so that i can gte immediate help

After creating or copy-pasting text box, inputting Korean text, returning back to editing, the cursor will be stuck at Hand Tool. It won’t change to Move or Scale cursor unless I create a new tab and come back, go to another tab and come back or close curret tab and reopen.This is a nightmare for me since most of my work contains Korean.

I verified my Education status with SheerID but Figma still requires verification from me. After contacting SheerID support, they have confirmed that I am verified, and that Figma needs to reset the sync status. I sent several emails to Figma Education but have received no responses.For the record, here is my verification confirmation from SheerID:> Date Verified: January 13, 2026> Email address: [redacted by moderator to remove personal information]> Verification ID: [redacted by moderator to remove personal information]Please advise on what I should do to ensure sync between my SheerID verification and Figma Education activation. Thank you.

When I recently asked my company members to sign up for a Figma account, but I cannot received the invitation email . Also, recently we were unable to receive verification emails when registering or logging in. Please help solve it. Thank you.The email address where the above two problems occurred is:[redacted by forum admin/moderator to remove PII]

i have finished to design a data report phototype yesterday。but the apps have broken，the chart is disappeared。  

Have not been able to update or publish anything on Figma Make. I noticed other people are having this issue but it looks like theirs were solved yesterday. I am still experiencing issues. Tried different versions, cleared the cache, etc. Still nothing; anyone else?

My account was originally associated with a Google Login to an email that I will be losing access to shortly. I went through the process of requesting a new password, changing my email, clicking the button that was sent to the new email address, and following the “instructions”  which was to just enter my new email/pw and log in...with no additional context????After following these “instructions”  -- It appears I have created a brand new account, since none of the work from my original account has been transferred.I tried again with a second email address. Same issue.I just want to change my email without losing all of my files. Why is it not working?  Can someBODY (not a poorly developed AI Chat Bot) help me? (also feel the need to note - everyone on this forum simply needs help from an actual human being. A customer support HUMAN. Someone who can take our issues - which are uniq

Dear Support Team, I'm a PhD student. I created 2 accounts with my personal and educational e-mails. Yesterday, I was able to verify my education plan. However, there are features I can see in my personal account, such as "removing background" or "selecting area." Since I'm currently studying game design. Sprite assets are important to me. However, those tools/features cannot be seen in my educational account. I feel like my 2 different accounts are having an A/B testing process. I would like to use those features in my educational account as a verified education pro plan too. How can I activate or see those features in my educational account?

Hi, I’m temporarily in one country but am moving home soon. I need to purchase a paid seat (personal) in my home region but don’t know how to change the region or currency. Please help.