Important Draft file suddenly disappeared and is not in Trash

Question

Hello!An extremely important Figma Design file suddenly disappeared from my account.I am the original creator and owner of the file. It was stored in my Drafts. I did not intentionally delete it, move it, or transfer ownership.I have already checked:• Drafts• Recents• Search• Deleted files / Trash• Other available teams/workspacesThe file is nowhere to be found, including Trash.I still have the original link:https://www.figma.com/design/vDKFLKI73xQZUSQ8IfyxjB/111?node-id=921-278&t=hrXBSwEpux2yFgaB-4File key: vDKFLKI73xQZUSQ8IfyxjBLast known file name: 111When I open the original link now, Figma says that the file is unavailable / does not exist.This file contains a large amount of very important work, so losing it would be critical.Has anyone experienced a Draft disappearing completely without appearing in Trash? Is there any way to determine what happened to this specific file or recover it?If a Figma team member sees this, I would really appreciate it if you could check the status of this file or advise me on the fastest way to have it investigated.Thank you!

Celine_ · Accepted Answer

Hey ​@quitxq, great news, I can see the support team was able to locate your file! It appears it was deleted but not permanently, so it has been restored. Please check your account and let us know if you're able to see it. If not, feel free to continue the conversation directly via your support ticket. For reference, your support case is 2120712 sent to your email address: axxxa@gxxxl.xxm ,​@leonardo92, as you are experiencing a similar issue,please reach out to our support team directly via theSupport Hub/ ClickStart a chat/ Type“File issue, Contact an agent”.And in the form,make sure to include theURL of your fileso the team can look into it on their end and advise you for the next steps. I'll go ahead and close this thread here,thanks everyone! 🙏

leonardo92 · Answer

Hello!An extremely important Figma Design file suddenly disappeared from my account.I am the original creator and owner of the file. It was stored in my Drafts. I did not intentionally delete it, move it, or transfer ownership.I have already checked:• Drafts• Recents• Search• Deleted files / Trash• Other available teams/workspacesThe file is nowhere to be found, including Trash.I still have the original link:https://www.figma.com/design/vDKFLKI73xQZUSQ8IfyxjB/111?node-id=921-278&t=hrXBSwEpux2yFgaB-4File key: vDKFLKI73xQZUSQ8IfyxjBLast known file name: 111When I open the original link now, Figma says that the file is unavailable / does not exist.This file contains a large amount of very important work, so losing it would be critical.Has anyone experienced a Draft disappearing completely without appearing in Trash? Is there any way to determine what happened to this specific file or recover it?If a Figma team member sees this, I would really appreciate it if you could check the status of this file or advise me on the fastest way to have it investigated.Thank you!I experienced same issue on my end.

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