Comments taking forever to submit

Question

My comments are taking forever to submit and I keep having to hit “Retry” when the notification pops up. Additionally when I drag and drop an image into a comment it also takes a very long time to upload and I can’t even submit the comment. Sometimes I have to cancel the upload of an image and re add it multiple times.

Jaycee Lewis · Answer

Hey ​@samantha.delrosario👋 Sorry to hear this is happening. I have a few questions to help get this triaged:Is this happening on Desktop, Browser, or both?Can you grab a not-zoomed-in screen recording of the issue from start to finish? (If privacy is a concern, no need to share here, we can attach to a support ticket)Can you share a link to the file where this is happening. You can share it with us by invitingsupport-share@figma.comas a viewer. Adding support as a viewer won't affect your billing or take up a seat on yourteam(If privacy is a concern, no need to share here, we can attach to a support ticket)Thank you!

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