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SigalK
SigalK
New Member
September 9, 2026
Solved

Can't change my email

  • September 9, 2026
  • 1 reply
  • 39 views

Hi,

I’m trying to change my personal account email to my company email, but I keep getting this message:

“Cannot update email — … is already taken.”

Im aware this company email is already connected to a Figma account that I signed up using Google login. I did reset the password for that account and tried changing it to a different spare email, but it still didn’t work. I kept getting the same “email is already taken” message.
 

Since that account has no files or projects, I tried to delete it, but then I got this error:

“An error occurred while attempting to delete your account.”
 

So right now I’m stuck and can’t use my company email on my main Figma account.

This email won’t be valid in 2 days, so I really need your help to remove or free up the company email so I can change it on my main account 🙏🏻

Thanks in advance!

    Best answer by Tom Reem

    Hi ​@SigalK, welcome to Figma Forum!

    Thanks for flagging this, and sorry to hear about the trouble with these error messages. I can't access or edit account login settings from this public thread, though our Customer Support can take a deeper look into this.

    I've opened case 2122812 and connected you with the team. They'll follow up by email, and I've flagged that your company email expires in two days so they can prioritize.

    Please check the inbox tied to your Figma Forum account for a message from me with next steps. 🙏🏻

    Keep this resource handy if you need to edit the login email in the future: Manage email address or password.

    1 reply

    Tom Reem
    Figmate
    Tom ReemAnswer
    Figmate
    September 9, 2026

    Hi ​@SigalK, welcome to Figma Forum!

    Thanks for flagging this, and sorry to hear about the trouble with these error messages. I can't access or edit account login settings from this public thread, though our Customer Support can take a deeper look into this.

    I've opened case 2122812 and connected you with the team. They'll follow up by email, and I've flagged that your company email expires in two days so they can prioritize.

    Please check the inbox tied to your Figma Forum account for a message from me with next steps. 🙏🏻

    Keep this resource handy if you need to edit the login email in the future: Manage email address or password.

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