Get Solutions

Does anyone know if its possible to disable the ability to purchase additional AI credits at the organization level? I understand you can disable a users ability to use pay-as-you-go credits (this has been disabled for all our sues), I am needing to stop the ability of an admin purchasing additional credits  in the first place to satisfy a control. Use case being admins in Figma are SME’s but not the internal contract managers, we do not want a scenario where the CM is liable to cover costs for credits which were ordered outside internal approvals, triggered by the SME admins. Hopefully that makes sense? I just want to turn off purchasing credits - our people can use the monthly allocation and that’s it til the month rolls over.

We've submitted our app more than 10 times, and it has been rejected each time. After every rejection, we've made the requested changes and fixed issues with our OAuth app.However, this time we haven't received a reply for 9 days. Is everything okay? Could it be that the moderators got fed up with us and shadow-banned our app?I'm referring to the app Vaibly (fuid=1484206766086870552). 

Hello,I am posting here because I have been unable to get assistance through Figma Support.I was charged for my Figma subscription, but I have not received the invoice, and it is not available in my account. I need this invoice urgently for accounting and tax purposes.I have already contacted support multiple times:Ticket #1999192 – No response has been received. Ticket #1999224 – This ticket was marked as Resolved, but my issue was not resolved, and I did not receive the requested invoice.I have already provided proof of payment, including my bank statement showing the transaction. My account is not associated with any team, and I am the account owner.I would greatly appreciate it if someone from the Figma team could review my case, reopen the closed ticket if necessary, and send me the invoice as soon as possible.Thank you.

We're connecting Figma's official remote MCP server to AWS Bedrock AgentCore Gateway for an internal enterprise AI workflow used by our design and development teams.We can discover the MCP/OAuth metadata correctly, but the connection is blocked at authorization. Our use case is not a public MCP client or IDE plugin. It's a secured internal gateway that already handles user authentication (<Auth0 / your IdP>) and routes to <Jira, GitHub, Figma, ...> tools. We use AgentCore Gateway specifically for security: it enforces fine-grained, per-tool access control over which MCP tools each user can invoke, centralizes outbound OAuth credential handling, and audits every tool call through a single controlled egress point. Connecting IDEs directly to Figma would bypass these controls, which our security policy doesn't allow.

Hey Team,We submitted an app for review over a week ago, we received a rejection, because figma cant download any extension to verify our app, so we were told to just upload a video for the review, we did so, and haven’t heard back. Can we please somehow fast track this? We want to launch a figma integration to our customers, and this has become a blocker.Is there anything needed from our side to expedite this process? Can an ETA be shared, so we can plan accordingly?

プロフェッショナルプランの管理者で、自身にはフルシートを割り当てています。デザインファイルで無料プラグインを起動しようとすると、なぜかFigma Slidesのコラボシート移行に関するポップアップが表示されてプラグインが使えません。

안녕하세요, 오늘 결제날로 카드결제가 계속 되는데, 금액상 결제가 안되고 있는 상태이구요, 저는 구매 취소를 원합니다. 아예 안썼어요. 구독 취소 저번에 찾다가 못찾고 방치되었었어요. 결제 3/20 안되게 해주세요. 더이상 구독 원하지 않고, 유료버전은 사용도 안하였습니다.

Hello, I need to update the email address on my Figma account because it is currently tied to my work email. I would like to change it to my personal email instead, but I keep getting this error. Is there a way to change it?Please see the attached screenshot for reference:  

Hello,I'm looking for some help regarding my Organization plan.I contacted Figma Support on June 29 to request a downgrade from an Organization annual plan to a Professional plan with 2 Full Seats.Since I didn't receive a response, I submitted another urgent support request today.Support Request:#2000703Our renewal date is July 15, 2026, and I'm worried that the plan will renew before my request is processed.Could someone please check whether my request has reached the appropriate team or help escalate it?I understand that the forum cannot process billing requests directly. I'm simply hoping someone can help route my existing support request to the correct team before the renewal.Thank you very much.

Steps: 1) Create a text layer with Auto width resizing. 2) Enter edit mode, select all, paste any text — works correctly, width adjusts. 3) Enter edit mode again, select all, paste different text (plain paste ⇧⌘V behaves the same).Actual: the layer switches to Auto height; width freezes at the pre-paste value. Inside auto-layout component instances the label keeps the old narrow width and wraps one syllable per line. An error toast pops up at the moment of paste.Expected: resizing mode is preserved; width re-fits the new content.Repro rate: 100%, reproduces on plain text layers, component instances, text bound to a text property, and nested instances alike.

Not opening or showing anything but a blank canvas

We're using the Figma embed on our site. It works in Safari, Chrome, Firefox, and on Android native, but recently with new figma embed release it started to crash on iOS.Is this a known issue with the Figma embed on iOS / mobile WebKit? Any recommended workarounds or embed settings we should use?Happy to share repro steps, iOS version, and a minimal embed snippet if helpful.

I have problems with deleted projects in the Trash. Nothing at all is showing up. It’s not a team or seat problem.I have also experimented with creating some dummy projects, with an without files in them, and deleting. Nothing shows up. individual files are there from months ago, but when I switch to “projects” there is just a screen that looks like a loading screen. No filters seem to help. I have also tried this on other accounts in the app and the browser, and the same thing.Nothing showing up in Projects in the Trash.

This happens to us frequently when architecting a library file:A concept file has several instances of a component - that component has many variants and all of them are placed in the concept file. Now we delete some of the variants in the library file, and make various changes to the other variants. The library file is republished. After updating components (sometimes on all pages, sometimes just the current page), the variants with just changes seem to update well. However the instances of variants that were deleted in the library file just sit there - no update prompts, no “main component was deleted” type messages. We can even change properties of these instances. Its as if the concept file is hanging on to a memory of the library file and not flagging an issue.What we’d expect: An indication that these components are now effectively detached so we can choose to update them to a variant to still exists.What we’d love: A guided flow similar to the “missing fonts” flow, where substit

I recently noticed an issue in Figma which wasn’t an issue earlier. I’m seeing this issue with frame and auto-layout both.If a parent frame contains child frames whose width/height is set to either fill or fix to the same of parent’s, the parent frame’s stroke (inside) isn’t visible around the child, only visible in the spacing area between the child frames.  

Hi everyone,I'm currently struggling to get a response from Figma support regarding an annual renewal charge of $192 USD that hit my card two days ago.To be honest, I'm feeling pretty stuck. My team was disbanded last year and I've already left the company. Since I no longer have access to the old group email that was linked to the account, I completely missed the renewal notification. It was quite a shock to see the charge on my statement when I'm not even using the service anymore.I've already downgraded the workspace to the Starter plan as soon as I saw the charge, but I really need help getting this reversed. I submitted a ticket two days ago, but haven't heard back yet.Has anyone here been in a similar situation?If a Figma staff member or moderator happens to see this, I’d be incredibly grateful if you could check on my ticket and help me escalate this. I’m really worried about the timeline for the refund, and any guidance would be a huge help.Thanks for your time.

I am not able to publish plugin after I changed my email. I’ve emailed to the given email address 7 days ago but didn’t receive any reply. 

Hi,Just a strange behaviour with text on path.It’s look like a bad center for each letter.  

When every property on a layer is correctly tokenized except for a border radius that uses a raw value, the "Check designs" feature reports the layer as fully compliant. The raw radius slips through undetected.Steps to reproduce:Create a frame and apply tokens for all properties (color, spacing, etc.). Set the corner radius manually to a raw value (e.g. 8 px) instead of binding it to a radius token. Run "Check designs" on the frame.Expected result:"Check designs" flags the corner radius as a hard-coded value that should be replaced by a token.

I can’t find the button to make an element inside of “Auto layout” absolute positioned. The only thing that I see in it’s place now is this:Which I don’t really need at all? I’m not sure why it is here and would love an option to disable this. 

I am pushing updates from my design system and when updating the instances in external files I am not seeing changes. For context, I had some cards with an outline in my design system, I have now removed these outlines and updated various times in the other file and still I am not seeing the outlines disappear. I have even tried the ‘repair component connections’ command I have seen in other posts and that has not worked, even though it said it repaired various connections. After pushing another update after this was done the outlines are still on the cards. What is the point in the design system if I can’t make changes at the source? Now I have to remove the outlines from each individual card in my other file, this is very frustrating. 

I have been trying to contact support for a few months now. Our school requires a GDPR form to be completed to enable the students in our school to use the software. How do I get this completed?

Hi everyone,I'm experiencing a strange and persistent rendering bug in Figma that I can't seem to fix.Setup:Large project file with all master components on a dedicated separate page Instances are placed on other pages, no overrides applied No external libraries involvedThe bug: Some component instances randomly display the wrong text – specifically the card headings show an old/incorrect label instead of what's defined in the master component. When I click on the affected instance, it temporary corrects itself and shows the right text. After a reload it sometimes comes back, sometimes on a different instance.What I've already tried:Closing and reopening the file completely Verified the master component – the correct text is defined there, the instances just don't reflect it consistently No overrides applied anywhereAdditional issues in the same file:Chip component displaying incorrectly, also correcting on clickThe pattern is always the same: wrong state on load, correct state after s

Hello Support Team,Good morning.On July 3, 2026, we submitted a request to downgrade our Organization plan to the Professional plan. However, we have not yet received any updates regarding the status of our request.Our Organization subscription has already been renewed, and the renewal payment has been successfully processed. Since we no longer require the Organization plan, we would appreciate it if you could proceed with the migration to the Professional plan as soon as possible.Additionally, we would like to request that the amount already paid for the Organization renewal be applied as account credit and used to offset the cost of the Professional subscription.We would appreciate any update on the progress of our request and an estimated timeline for completing the migration.Thank you for your assistance, and we look forward to your response.Best regards,Alan Conceição

Hi - everything has been fine with Weave, came to login today and nothing. Initally said  ‘An unexpected error has occured’ now I just get a blank white screen. I have tried it in Chrome, Edge, on different computers and my phone, all with no VPN, cleared the cache, cookies, rebooted. I go to the usual https://weave.figma.com/, then ‘Sign In’ and login for Figma as always… nothing.I use this for my business on a daily basis and I have lost half a day already. Anyone any idea?Thanks