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Hi there,  I want to merge branch to mainClick Review and merge changes… In branch review modal, it says need resolve conflict before merging, so I click Resolve conflicts   In conflict details modal, I can see the compare results, but after I click Keep branch or Keep main, it ran into error    

Do you know this behaviour? You return to your file in the morning and suddenly, instances that use auto-layout changed their appearance / size since last working in the file? Sometimes they might be bigger or sometimes just only 1px wide. And the weird part is: once you double click on the component, it suddenly gets reset and everything is ok again. So it’s probably just a rendering problem…? This started 1 or 2 months ago.Newest Figma client, macOS 15.7.5The file is quite large with a lot of pages and deep nesting.Sorry, I cannot share the file and also could not take a screen recording due to sensitive data. Also it happens totally randomly, I can’t reproduce it consistently.But have you experience auto-layout hick-ups like these? Is there a way to re-render a complete file? I assume, Figma caches a lot of complex auto-layouts in bitmaps that will be recreated when editing / selecting the frame / instance.For context: I’d consider myself an experienced user, working with Figma for

Hello Figma team, I’ve got an interactive Figma prototype flow that is being used as a portfolio. In some of the work featured I have scrollable design layouts. These previously worked fine, with 2x layouts showing as large shaped panels instead - other layouts that follow the same setup are working fine, it’s just these two (see attached) that aren’t working.I’ve done a full Figma reset and cleared the cache with no fix. Can you advise what this issue might be? 

こんにちは、Draftsフォルダから突然消えてしまったデザインファイルを復元する方法を探しています。何が起こったのかは以下の通りです。私は自分でそのファイルを作成しました（私が所有者でした）。 ファイルはチームプロジェクトではなく、私の下書きフォルダに保存されていました。 18ページのPDFファイルをインポートし、19枚のフレームに編集しました。 最後にファイルを編集したのは6月8日です。 そのファイルは「下書き」フォルダや「削除済みファイル」フォルダに表示されなくなりました。 Chromeの履歴から元のファイルURLを開くと、「このデザインファイルは削除されたか、移動されたか、または利用できなくなっている可能性があります。」というメッセージが表示されます。私は既に以下のことを試しました。正しいアカウントにログインしていることを確認しました。 下書きを確認し、ファイルを削除しました。 別のブラウザとシークレットウィンドウでURLをテストしました。 毎回同じメッセージが表示されます。このファイルを復元する方法、あるいはファイルに何が起こったのかを特定する方法をご存知の方がいらっしゃいましたら、ご教示いただけないでしょうか？どうもありがとうございます。

My subscription was just automatically renewed today. This happened because I was careless—I forgot to turn off automatic renewal.[ invoice redacted by forum moderator to remove PII]I have already canceled the plan in the admin settings to prevent future charges. Could you please help me verify this and issue a polite refund for this accidental charge?Thank you for your support!

Hi, I have an in-person ticket, but unfortunately I won’t be able to pick up my badge myself. Would it be possible for someone else to pick up the badge on my behalf? If so, could you let me know:what information or authorization is required and which email/contact I should notify in advanceThank you so much for your help!

Hi, i have now for over a week been trying to submit a ticket via the bot. I have professional sub, so i should be able to get help.Everytime the bot says that the ticket is made, its gone after that. I never get a confirmation email nor can i see it under my “My Requests”. I Really wanted help with some billing issue, and still need it for that matter. But whatever i do, i cannot submit a ticket or get any help. I have tried 3 separate times, and the ticket is never made, even when the ai bot says it is. 

Hello Figma Support Team,I recently subscribed to the Figma Collab plan for $5. After completing the subscription, I attempted to begin my design work, but I noticed that I can only view and comment on the file. There is a “Start editing” call-to-action displayed.When I click on “Start editing,” I receive another prompt indicating that I am about to get a full seat. From my understanding, this suggests an upgrade to a higher (full) subscription plan, which I do not intend to purchase. I would like to remain on my current Collab subscription while still being able to work appropriately within its limits.Could you please clarify:•⁠  ⁠What level of editing access is included in the Collab plan?•⁠  ⁠Why I am being prompted to upgrade when attempting to edit?•⁠  ⁠How I can continue using my Collab subscription without being moved to a higher plan?I would appreciate your guidance so I can proceed with my design work correctly.Thank you for your support.Kind regards,  Isah Salihu

Hi, I recently unsubscribed from my professional plan, and 4 days ago I was shocked I was billed $23. Kindly check to this matter, will highly appraciate.

I’m on the Starter plan and permanently deleted a Figma file from Trash about a week ago by mistake. It was in my team project, which has the same name as my email address. I’ve checked that team’s Trash, other teams’ Trash, projects, and Drafts, and I cannot find it anywhere. I do not remember the file name. Can anyone confirm whether permanently deleted files can ever be recovered in this situation, or if there is anything else I can check?

I’m experiencing a visual inconsistency in a design file. Components using a specific drop shadow style are rendering incorrectly compared to how they used to look. However, when I detach the style, the drop shadow immediately looks as it’s supposed to, perfectly matching the library file where it is published from.Both the component and the style are fully published and up to date. I’ve attached a video showing the issue. In the recording, you can see that if I copy and paste these two components (one with the style attached and one with the style detached) back into the library file, they both render correctly and look exactly the same.

I want to request a refund on my Figma subscription, I had no intention to renew my subscription and I’ve charged my card on accident, I don’t have any work to be done by Figma at the moment, if you can please refund me the subscription amount, the subscription was done on date June 18, 2026 and the invoice number is CPJ3WDGL-0007

Currently there is a different order in the dropdown for Grid columns/rows than the dropdown in Resizing. The muscle memory really hurts here.Resizing:  Grid: Please unify the dropdowns for them to both either be:Preferred:Fixed width Hug contents Fill containerorFill container Hug contents Fixed width

HelloMy projects won't open in FigmaThis problem has been going on for a few daysFigma gives a message that there is a problemPlease fix this problemThank you

Hi, gow to cancel sub

I have two questions regarding our Organization plan billing:First, on the Invoices page I see a Quarterly invoice due September 15, 2026 with an "Upcoming" status. However, our plan shows as annual with a renewal date of June 15, 2027, and the annual invoice for June 15, 2026 has already been paid. Could you clarify what this September 15 quarterly invoice is for, and why it's being generated in addition to our annual plan?Second, we purchased 12 seats by card, but the Overview shows 13 Paid seats. Could you confirm how this extra seat is being calculated? Is there an additional charge for it, and is it related to the September 15 invoice mentioned above?

SituationMy dev team is working with Claude. I’m told they need a clean design system file with the relevant component definitions and nothing else. My working design system file is full of random experiments, and all my prototypes use that set of components. (I manage my own versioning of said components when there needs to be major overhaul). Anyway, I’m told that the clean file needs to be published for Claude to digest.IssueWhen dev publishes the clean design system file, all my existing prototype instances suddenly point to the new kid on the block!QuestionsIs this expected? Is it preventable?  

Hey folks! I’ve constantly run into this problem which makes the Figma MCP completely unusable. Tried re-authenticating, reconnecting, and nothing worked. Clicked “Copy example prompt” on the web and pasted it in Claude Code. But both get_design_context and get_screenshot consistently return "The node ID provided was invalid" for nodes that exist in the file.Re-authenticating the MCP server does not help. Figma Debug UUID: 393eaedf-aeaf-4a9c-a1bd-c0f22d227842

Hi! I have an issue editing text layers which are inside a nested component. It only can me edited if I detach the main component. It’s not possible to edit this also with component panel

I've been working on products that include AI agents and I'm finding it harder to map user flows compared to traditional applications. Since the AI can take different actions based on context, the journey isn't always predictable. How are others handling this in Figma? Are you creating multiple states and flows, or is there a better approach?

Hi Figma Support Team,I am writing to request assistance in tracking down an active Figma subscription. We have noticed a recurring charge of $16.05 per month on our corporate bank statements dating back to January.Unfortunately, we do not know which specific email address or account this subscription is tied to. We suspect it may belong to a current or former employee, but we currently only have the bank transaction details on our end.Could you please let us know the best and most secure way to share these transaction details with you so we can locate the account and manage or cancel the subscription?Thank you,  Pallavi, Kcloud9 LLC

I have a file that I am unable to access, I am admin for my team and the user who created also is unable to access the file. I get this error(screenshot redacted by the moderator due to PII) 

The new mechanism for removing users from a team requires admins to enter the user’s EXACT username before removal. This creates a lot of unnecessary friction for organizations with hundreds of users in FigmaThe “username” that admins must type is actually the display name that users can freely change in their settings. This name cannot be copied, so admins have to type it manually into the confirmation field. Users can create complicated names such as “Phương nhi 🧚hhl” which makes the removal process unnecessarily difficult for admins. Since users can change their display names at any time, someone could initially use a simple name like “Nhi” and later switch to a more complicated one, making urgent removal harder for admins — especially in organizations managing 200+ files and hundreds of users.I understand that this mechanism is intended to prevent accidental actions by admins, but the current implementation feels excessive and creates usability issues at scale.A simpler and more p

In the MacOS desktop app, it doesn’t respect the “Use scroll wheel zoom” option when the app opens. It will still be checked if I selected it before but not working. If I toggle it off and on it works until the app closes.

Hi everyone,I'm having trouble deleting some token groups/collections from my variables panel and could use some help.As you can see in the attached screenshot, I have duplicate groups like 03. Spacing, 04. Viewport, 05. Border, etc., right under my 00. Core color line. However, the option to delete these groups is completely missing or unclickable.Has anyone encountered this specific bug or lock state? Is there a way to force-delete these groups without breaking the rest of my local variables?