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Hello Figma Support Team,I am writing to request a full refund for a recent subscription charge of $35 for the Figma Professional plan that occurred on July 14, 2026.This charge was unexpected, as I no longer have a need for the service and had intended to cancel the subscription before the renewal date. Unfortunately, I overlooked the cancellation process, and the subscription was automatically renewed.Since the renewal, I have not used any of the paid features associated with the Professional plan. I have also canceled the subscription to prevent any future renewals.I would greatly appreciate it if you could review my account and consider issuing a refund for this charge.Thank you for your time and understanding. I look forward to your response.Best regards,Hung,(redacted by the moderator due to PII)

Hi everyone,I purchased a Figma Pro subscription yesterday, but I didn’t feel comfortable using the software. It also caused my computer to freeze or slow down every time I used it.I cancelled my subscription and submitted a refund request. Does anyone know how long Figma usually takes to respond to a support ticket?Thank you!

저는 한 달만 사용할 계획으로 Figma 월간 구독을 신청했습니다. 하지만 갱신일에 맞춰 해지하기전에 어제 제 카드에서 구독 요금이 결제된 것을 확인했습니다. 구독을 계속 이용할 의사가 없었기 때문에, 이번에 결제된 금액을 환불해 주시고 구독도 함께 취소해 주시면 정말 감사하겠습니다.

Dear support team,How can I create a graphic in this format using Figma's AI? I have product images and descriptions, but how can AI help me generate such images? Currently, I haven't seen similar tutorials on other platforms (like red from Chinese social platform), and I'm unsure if purchasing Figma's AI/advanced version is worth it. So, I'd like to consult you first. Or, could you provide a trial version for a few days? 

Hi everyone!We are new to Figma using Styles and we don’t know really well how they work. Is there any way we can save (import/export) text and color styles as a library? Something like Photoshop has?Are text and color styles stored in each of the Figma Files? So if we want to copy some styles, we need to duplicate the Figma file that has those styles and start from there?  Thanks a lot!!  

I'm working with a Google font (Newsreader is the name, other one I'm using Red Hat is not having this issue) and every time I open the text box is changing the letter space. I select all my pages, run "Recompute text layout in selection", all the layers get updated, close the app, open the app again, select pages, run again "Recompute text layout in selection" and the text spacing changes again in all the layers that have the Newsreader font. WTF?Sometimes the spacing changes more, sometimes just a few letters. But mostly I feel it's changing back and forth between 2-3 options.Again, it doesn't happen with the other font Red Hat Display and Red Hat Text. Is this font the cause?I notice this font has multiple static files for sizes 9pt, 14pt, 24pt, 36pt, 60pt.It's a Google font, so no local files. I haven't touched my local fonts ever. On a new MacBook Air M4, with Figma App running the latest update as of today. Restarted computer and nothing changed. I’ve worked with the same design

I hope I’m phrasing my question correctly. How do I reset a button to it's default instance in the preview? I want it to go to it's default instance by clicking outside it, but I don't know how to do it. Like when you click a search bar & the cursor blinks & the bar stays highlighted until you click anywhere else beside it. Any suggestions would be very helpful, thank you.

Hello, good morningI had a file in my Figma account and unfortunately the email account I used to have that account was deleted. I got that account back but my design project is no longer available.Has that project been returned? I also submitted a ticket but I haven't received a response.I would appreciate your advice

I have two suggestions regarding the recent update: The new Agent icon is always visible next to many UI elements, even when I'm not using the Agent feature. It adds unnecessary visual noise and makes the interface feel more cluttered. It would be great if there were an option to hide these icons or only show them when the Agent is actively being used. It would also be helpful if the Figma desktop app showed a "What's New" screen after each update, similar to Telegram. A short overview of new features, improvements, and changes would make it much easier for users to discover what's new without having to look through release notes.

로컬에 설치된 폰트는 사용 가능하나 산돌구름과 같은 클라우드 폰트는 사용이 불가능함  

Screenshot of shortcuts panel showing the ‘Select parent’ keyboard shortcut​On Windows, the shortcut to select parent is Shift-Enter, but the shortcuts panel shows the Mac shortcut. I’ve recently moved from Mac to Windows, so this was very frustrating to figure out as it’s a commonly used shortcut.

I’m trying to understand the current plugin monetization requirements for Figma Community.I have two questions:The documentation says that paid resources can only be published by “individual creators”.Does this mean that in the final publishing step under Author (Share as), only Individual creator can be selected, and Team  cannot be used for paid plugins?If a plugin has already been published under a Team, can the publishing author later be changed to an Individual creator to enable monetization?The documentation also mentions that creators must be “approved to sell on Community”.How is this approval obtained currently?Is there an application form, waitlist, onboarding process, or is it enabled automatically for eligible creators?

I am currently trying to follow along with a presentation and trying to present my prototype, but when I do I only get a device with a blank screen. If I click somewhere it’ll show me what I can click highlighted in blue on the phone screen, but it just remains black. I have my fill at 100% opacity and it is white.This is what it looks like if I have no device selected. With a device selected it looks like this. If I click anywhere in the presentation screen it’ll highlight blue where the buy and sell buttons are located in the last picture, but won’t display anything. Any assistance would be much appreciated.

Hi everyone,I’m conducting research on how teams maintain and evaluate their design systems, and how AI-assisted workflows may change what teams expect from their Figma libraries.I’m particularly interested in understanding:how teams currently identify structural issues; which problems create the most friction in practice; whether naming, variants, variables, documentation, and library organization become more important when AI tools use the system; what language teams naturally use to describe this topic; whether a structured audit could be useful.I’m looking for responses from:Design System designers and leads; Product Designers maintaining Figma libraries; DesignOps practitioners; front-end engineers working with Design Systems.The survey takes around 10 minutes.English survey: https://forms.gle/hKBZmE3oyfJwyA1fAQuestionnaire en français : https://forms.gle/fvw1DGw3QGuTXvy26I’d be very grateful for your perspective. Feel free to share the survey with someone who works directly on a

Hi,I was trying to set up code connect with github enterprise account, but the install button on github page is not responding anything.I am stuck in this step. FYI -I am on Full Seat plan(Enterprice) Logged in in Github using the EMU I am the owner of the Design Library file where I am trying to set up code connect. Trying using VPN and without using it as well. Bypass proxy settings for ‘.figma.com’Let me know if you need any other information from my side. Looking forward for the fix. Thanks.

Is it possible to have a Figma prototype run on more than one screen at a time? For example, a three monitor set up where the central monitor can trigger files/windows to be open on the screens on either side?

Hello,I am experiencing an issue with Figma: images are not displaying in any files. Instead, they appear as empty or transparent squares.The issue occurs across all projects and all locations where images are used (including Community files and older projects). The Figma interface loads normally, but the images themselves do not appear.I would also like to note that when I log into my account from other devices, everything works correctly and images are displayed without any issues. The problem only occurs on one computer.The issue appears both in the browser version of Figma and in the desktop application.I have already tried the following:restarting both the browser and the Figma desktop appclearing cache and cookieslogging in through different browserscreating a new account (the issue still persists)using a different internet connection (including mobile hotspot)changing DNS settings (Google DNS and Cloudflare)resetting network settings in Windows (Winsock reset)checking proxy sett

Hi,My account has been restricted from sharing files. I cannot enable "Anyone with the link" even for new files created in Drafts.Could you please review my account and remove the restriction?Thank you.

I used Generate in Figma Weave with Kling AI Avatar. The interface showed progress and the run finished, but no image, card, file, or notification appeared.I checked the canvas, History, recent generations, project files, and assets. The History entry was completely blank.My runs are marked “succeeded,” but there was no visible output, and credits were deducted.I would like help reviewing the missing output and the credit deduction.

I hope you're doing well.I am a current student and I'm trying to apply for the Figma Education plan. However, when I attempt to verify my student status, I receive the following error:"Verification Limit Exceeded – It looks like you've already redeemed or attempted to redeem this offer."I believe I may have attempted to apply for the Education plan in the past, but I am currently unable to complete the verification process. I would appreciate it if you could check my account and help me reset or resolve the verification issue so I can access the Education plan.My Figma account email: [redacted by forum moderator to remove PII]If you need any additional information or proof of my student status, I'd be happy to provide it.Thank you for your time and assistance. I look forward to your response.Kind regards,Het Shah[Anant National University]

I canceled my Figma subscription before the renewal date because I did not want to continue my paid plan. My subscription was supposed to renew on July 6, and I am currently on the free plan.However, I noticed that I was charged on July 7. Since I had already canceled my subscription and am no longer using the paid plan, I would like to request a refund for this charge.I tried to reach out to your support team, but it has been five days and I have not yet received a response.

Hi there. Since this morning I've had a problem with font weights in Figma. When I edit the text in a layer, the weight changes on its own, but the weight shown in the right-hand panel (the specs) doesn't update to match. So the displayed weight and the actual rendered weight are out of sync.It started this morning with no changes on my end (no plugin updates, no font reinstalls that I'm aware of). Font: Red Hat Display It happens on one specific file of this project I'm on: Desktop app on WindowsHas anyone else run into this? Is it a known issue right now?

Hello,I'm experiencing an issue with my Community resource, "Logoli - Create your own logo."The resource was successfully published and available in the Figma Community. After publishing, I made several small improvements to the file (fixes, documentation, and minor refinements) and each time I clicked Update so that the published version would stay up to date.After the last update, the resource unexpectedly changed to "Under Review" and is no longer published.I completely understand the review process, but I wanted to clarify that these were only incremental updates to an already published resource. The file is entirely my own original work, and I was simply polishing it before sharing it with the community.This project is also part of an academic assignment that I am presenting today, so I would be extremely grateful if someone could review the resource or let me know if there is anything that requires my attention.Thank you very much for your time and assistance.

URGENT - Need my account recovered.Tried to add a new team folder to my paid account but it added a free account to the same email.Then I tried to get rid of the free account but it deleted both paid and free.I cannot login with the same email anymore so I created a new free account to see if it would link my paid acct to my email but it is not.TICKET  #2007262 Thank you

Hello! I deleted an old account to account for new things, but now when I want to sign in with the same email, it keeps saying “request failed”. I am wondering why this is so and when will be an appropriate time to sign up a new account and get the verification to go through.