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Hi! My company has been having trouble getting ahold of someone at Figma and we are not thrilled with the support bot. We would like to talk with a human about our plan accidentally being bumped up to the wrong plan. We had Pro and want to stay there, but we got invoiced for the organizational plan. -Now, it seems like we are stuck...PLEASE HELP!!!!

It would be perfect if Figma, when used in the browser, had an option to keep a design open in the browser—even when the desktop app is installed. The Figma app is great, and everyone who uses it (myself included) likes it, but sometimes users would prefer to use it 100% via the browser. Unfortunately, Figma doesn’t have a native setting to choose whether files/designs open in the browser or the app—they always redirect to the app.

It's been two weeks since the config event, and I still don't have access to Figma Make — neither on my free account nor on my paid account. Could you let me know how much longer it will take, especially for paid seats?

Hi everyone,I’m currently working on a web app prototype in Figma and I’ve hit a strange issue. I’ve set up a frame that’s 834x1194px and contains content that overflows vertically. Here’s what I’ve done so far: The parent frame has “Clip content” checked ✅ Overflow behavior is set to “Vertical scrolling” ✅ The content inside clearly exceeds the height of the frame ✅ Prototype settings seem correct, and the screen is connected in the flow ✅ Still, when I preview the prototype, I can’t scroll vertically at all — the screen is completely static.I’ve tried rebuilding the frame from scratch, playing with layers, checking constraints, and ensuring nothing is hidden or locked. Still no luck.Here’s a link to a duplicate version of the file, in case anyone wants to take a look:👉 If you’ve encountered this before or have ideas, I’d love your help!Thanks so much,Marine

I need to know some good plugins free or paid, that helps in generating clean ui designs using text prompt

You currently have DUPLICATE in one menu which is the left panel under the document name. No where else. I use this action quite a bit and it’s weird that it’s not in multiple places, especially for CONTROL + CLICK on all instances of the file.

When having to force line breaks on centre aligned copy, is it possible to ignore the space character, Currently the centring takes the space into account which make the text appear not centred. There might be a scenario where people want space characters to be taken into account (although I have never come across that in the last 20 years in the industry.)So if you want to keep the current behaviour, maybe we can have a option to turn it off in the paragraph setting?  With forced line breakwithout forced lined break, space character gets ignored 

Has anyone else got this new toolbar? I take it Figma are A/B testing this new design as other people on my team have the old toolbar? I don’t mind the smaller footprint as it frees up a bit more of the focus on the canvas but I think it’s a little bit too small, especially for those who click on the toolbar items (I personally use keyboard shortcuts). 

I am creating a plugin that checks whether all the tokens used in my design file are sourced from the added library or entered manually. I am accessing the node object of each selected frame, and based on the data within it, I want to retrieve the following information: Is there any function or node in the object that indicates token usage for horizontal/vertical padding, horizontal/vertical gaps between objects, and corner radius? (Currently, it only provides numerical values instead of showing the token—I've attached an image for reference.) Can I determine whether a component is sourced from the library? If so, where is the library's name stored in the object? Is there any function or node in the object that indicates the fill and stroke colors applied using tokens from the added library? Does Figma provide documentation on this object, including descriptions of its nodes and functions? Thanks

I have subscribed to 3 Dev Seats only however it has been changed to Full seat on the next billing. Is there a way to downgrade it without having additional charges?

Hello,I've added a new symbol (paper_plane) to my library but when I call it in a nested component, it doesn't automatically take the colors of my states (active / hover...). I read in another question that the layer must have the same name, which is my case. I've been looking for a while but I really can't figure out how to do it.Any ideas? :)Icon library : I added the paper plane, same name “Vector” in the componant  But color don’t override when I change the states 

Hi, can anyone tell me what do I need to access Design/Dev Mode/whatever on a Figma link in order to export images from a Figma prototype?I used to have an option to go to Design Mode or Dev Mode or Ask to Edit, but not anymore, something changed and I have no idea what and how. This is all very confusing and not having an option inside the preview is just bad UX .

I have a display problem on the icons from Font Awesome 6: Instead of displaying the icons, the names of the codes of each one are displayed I can temporarily fix the problem using the quick actions: Select all with the same font Recompute text layout in selection But randomly the problem occurs again. What other things have I tried? Test with a partner to recompute the text to see if it fixed it for both of us at the same time to rule out that it is a local or cache problem. It is not tied to anything specific to windows or macos as it happens on both. We tried uninstalling the font and installing it again. When the characters are changed, it does not happen in the whole file, but in some sections (That section conflicts with the display all at once), which leads me to suspect that it may be a user with a font with a sub different version but I can’t verify it (since Figma does not communicate any error related to this).

Hi!I just opened my Figma and my file is showing “You can`t access this resource” on the desktop app.I am owner of this file and could access it yesterday.Who can help me?

Hi Figma Team,I hope this email finds you well.I’m facing an urgent issue and would really appreciate your help. When my personal email ID was removed from the work Figma system, it seems that some important personal files were also deleted as a result. One critical file I'm trying to recover is titled "Portfolio New".Could you please check if there’s any way to restore this file or if it’s available in a backup? I would be very grateful for your support in resolving this as soon as possible. 

While attempting to manage components for use in our Figma Slides Templates, we’ve found that you’re essentially unable to view the layers panel unless they are  moved into a slide, which then means this “components” slide is surfaced as a Slide Page Template.Steps to reproduce:Enter Design Mode Create a component with multiple variants defined (icons with multiple variants) Enter the Grid View Drag the Master Component with variants off a slide into the stage. Notice the Layers panel disappears.Expected behavior:I should be able to house master components, variants, etc without publishing them. Ideally this is a self contained canvas for organizational purposes, but even if they simply live on the stage, these layers should behave like all layers regardless of context. The Layers panel should appear.

I’m encountering an issue where the content gets truncated after exporting to PDF.Adobe Acrobat displays the following error:“The dimensions of the page are out of range. Page content might be truncated.”Has anyone come across a similar issue? Any suggestions on how to resolve this would be appreciated.

When I try to publish changes, I get this error, I couldn't find any tutorials on how to fix it

Hello to everyone!I made the first plugin for my community. It works well, but I can't share it with others.I assume it's because of the review status.How long will this status last? I have a very simple plugin.

Hi Team, I hope this message finds you well. I am currently encountering an issue with hyperlinks in Figma instances and would appreciate your assistance in resolving it. Issue Summary I’ve created an Index component that includes hyperlinks to three other Figma files (Moodboard, Resell, and Other Project & Component Library). The links work perfectly within the master component file. However, when I use the component instance in another Figma file, the hyperlinks no longer function as expected. Details • Component File: Index Component Link • Instance File: File with Instance Link Expected Behavior The hyperlinks embedded in the master component should work seamlessly within the instances in other files. Observed Behavior The hyperlinks do not work when the component is used as an instance in a different file. Steps to Reproduce Open the Index Component. Test the hyperlinks—they work correctly. Use the component instance in a different file, such as the Pre. Con. Projects fi

The prototype and design tab has disappeared and been replaced with Figma Slides - I really need to prototype what I am doing and create interactions - I am in a frame.  

Hey guys,Yesterday the UI was completely changed. The options to create a component or mask were appearing above the  floating toolbar, the square of the FILL and STROKE were bigger, I remember seeing some sliders for opacity and something else, I think corner radius or whatever. Today these changes are gone. What in the world is going on? Are these bugs? Are you releasing things and then unreleasing things? I’m confused...

It’s getting frustrating and interrupting my work. I write a text but I can’t edit it anymore, Figma doesn’t allow. I can select it and delete inside it but I can’t write anything so I need to create a new text window and write all over again. This makes problems especially when I copy and paste element, or if I use material design kit, I can’t use it because I can’t rename the components. Very frustrating. Please look into it or tell me if I am missing something.

Hi all! Just wanted to have some clarify on Figma Sites different breakpoints. I’m currently creating different size breakpoints for my website.  I usually go with breakpoints that are something like:1600px > 1280px (Figma Preset) > 1024px > 800px > 360px Now that I’ve created these breakpoints, it appears that on published site it only shows one breakpoint size on different desktop computer screens, which is 1280px.  Doest the Figma Sites only have that screen breakpoint available on Beta version?Are the other desktop breakpoints useless? Since the design of the 1280px is too big for smaller laptops and too small for bigger desktops, how can I find a workaround for this? Thank you for advance.

Is there a way to enter variable values manually by name directly into input fields, without selecting them from the panel? For instance, I have spacing values like 100 = 8px, 200 = 16px, 300 = 24px, and so on. I was wondering if there’s an option to type their names or values—like space-100 or 100=8—directly into the input fields and have them automatically filled with the corresponding values. Repeatedly choosing these values from the panel slows me down. I think allowing manual entry would speed up the workflow and improve precision, especially when reusing known token values.