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I had figma free education plan which i applied for now they emailed me to re-verify by september 29 or I'll lose those pro features now I joined figma recently a month back i have re-applied for verification but they say i have exceeded limit for verification or availed this offer. I have no clue how to solve this i have contacted Sheer Id support team too.

send mail shared id, but not return.

+ verificate my figma edu paln , so i upload my university official Certificate doc, student id card, and timespread.
but my file is not pass. again,again. than, over verification limit. i so tired.
please check my Student Verification step. and limit over

my university Certificate is official, now. sep.22

i dont understand why my  Certificate, student id card, timespread not pass

please check. 

 

[redacted by moderator to remove personal information]

Hey ​@hankuy302, I’m really sorry the frustrating experience with the Education plan verification. I also went ahead and removed some of the personal details you shared in your post, to help protect your privacy.

Because SheerID fully manages the verification process, we don’t have a way to review or override their decisions directly. What I was able to do, though, is flag your case internally so our team is aware of what you’ve been running into. If there are any wider updates or next steps to share, we’ll make sure they’re posted here: Updates to our Figma Education plan.

I also checked and can see that you already have a case open with our Product Support team. They’ll be in touch with next steps once they’ve had the chance to review — your case number is: 1516154. Please keep an eye on your inbox for their update, and thanks for your patience while they work through this.

 

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