Hey ​@hankuy302, I’m really sorry the frustrating experience with the Education plan verification. I also went ahead and removed some of the personal details you shared in your post, to help protect your privacy.

Because SheerID fully manages the verification process, we don’t have a way to review or override their decisions directly. What I was able to do, though, is flag your case internally so our team is aware of what you’ve been running into. If there are any wider updates or next steps to share, we’ll make sure they’re posted here: Updates to our Figma Education plan.

I also checked and can see that you already have a case open with our Product Support team. They’ll be in touch with next steps once they’ve had the chance to review — your case number is: 1516154. Please keep an eye on your inbox for their update, and thanks for your patience while they work through this.

Hi there ​@hankuy302, following up here, and it looks like things are all set on your end now. If you run into any further questions about verification, you can reply directly to the team member who’s been helping with your case. For anything else, feel free to check in with the community here anytime! 💯