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Nadia M
Nadia M
New Member
September 17, 2025
Question

Subject: Issue with Student Verification After Restoring My Account

  • September 17, 2025
  • 2 replies
  • 179 views

Hello Figma Support,

I am reaching out regarding my student verification. I had previously been approved for the Figma Education plan, but I accidentally deleted my account. After restoring it, I am now being asked to verify again, even though my verification is still valid.

Here are the details provided by SheerID:
• Verified email: [redacted by moderator to remove personal information]
• Verification ID: [redacted by moderator to remove personal information]
• Date Verified: [redacted by moderator to remove personal information]

Since SheerID confirmed that my verification is valid, could you please help manually re-apply my student verification to my restored account?

Thank you so much for your help!

Best regards,
[redacted by moderator to remove personal information]

    This topic has been closed for replies.

    2 replies

    Tom Reem
    Figmate
    Tom Reem
    Figmate
    September 17, 2025

    Hi ​@Nadia M — thanks for joining Figma Forum, I’m glad we got in touch! Sorry to hear about the trouble with your account and student verification.

    For security reasons, we can’t dig into account-specifics here on the Forum. The best next step will be to reach out directly to our Product Support team so they can take a closer look at your settings: Submit a request.

    For your privacy, I removed some personal info from your post. Thanks for your patience and please don’t hesitate to reach out if any other issues come up.

    Tom Reem
    Figmate
    Tom Reem
    Figmate
    October 6, 2025

    Hey ​@Nadia M — appreciate your patience while we’ve been catching up here. It looks like you’ve connected with a team member who helped get things sorted out. If anything else comes up, you can continue working with them directly — and you’re always welcome to check back in here in the forum anytime! 💯

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