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I canceled my Figma subscription a week ago, and my account is currently showing as on the free Starter plan. Despite this, I was charged for the Professional team subscription for the period from September 3 to October 3, 2025.

This situation raises serious concerns about potential system failures or even misleading practices. I expected my cancellation to be processed correctly, yet I find myself facing an unexpected charge. Has anyone else encountered this issue? It's crucial to resolve this matter quickly, as it feels like a breach of trust. Any advice on how to escalate this situation would be greatly appreciated!

Hey ​@Motionray — thanks for reaching out, and I’m really sorry to hear about the billing trouble you ran into.

I checked on this for you and can confirm that a member of our Product Support team reached out directly to the email address tied to your account with more details earlier today. If you haven’t already, please check your inbox for your case number: 1536588.

For general information, here’s a guide that explains how billing works on the Professional plan: Manage billing on the Professional plan → How billing works on the Professional plan.

Hopefully this helps clear things up — but if anything still seems off, please don’t hesitate to let us know.

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