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Hi, I only want to change my emailadress, but when I want to try I got the following message:“Cannot update email - "-TlaOfMJzVdfPFeCsF1iADMThi4UPDoyADsS6ZvFbE4" is already taken”So I know,  the new emailadress already exists (used for an other account in Figma), so I tried to delete that account (got no files in there), but when I want to delete that one, I got the following message “An error occurred while attempting to delete your account.”I can’t get out of this loophole, and don’t have any other options. What am I doing wrong? I already erased my cookies/cache and that kind of stuff.Thanks in advance! Martijn 

Hey Figma Community, I have been working on a big project, and creating it using Figma Make; with the full professional seat. there are a total of 1809 versions created on it right now, but I am stuck with this “Too many prompts, try again soon” message, in every figma make file, either creating from scratch or the same file. What could be the potential fix for this? Please LMK.Thanks. 

Hello Figma Support Team,I am reaching out because I am currently experiencing a blocking issue with Figma Make, which prevents me from publishing or updating my website.Since sending my last prompt in Figma Make, I am no longer able to update or publish the website. Every time I try to do so, I consistently receive the following error message displayed in red at the top of the interface:“An error occurred. Please refresh or try again.”I have tried refreshing the page and retrying multiple times, but the issue persists and I am completely blocked.Additional troubleshooting attemptedTo isolate the issue, I also tried reverting the project to the previous version, before I sent the prompt that seems to have triggered the problem.However, even after reverting to this earlier version and attempting to publish/update the website, I still received the 

I often use the Tab key to navigate back and forth between various text objects on the screen.But now the behavior seems kind of random. Sometimes it works, but sometimes it just tells me “no text suggestions found”, and other times it indents the text. I have toggled off “show text suggestions” in the hopes of removing the “no text suggestions” behavior, but it still happens.Has any one figured out the logic behind the Tab key??

Hi everyone! I have recently verified my account as I need to use Figma for my class. I had an email stating that my account has been verified and I also emailed SheerID and they also explained that my account had already been verified. However, I cant access the features under the Education plan. I have emailed education@figma.com and they haven’t replied. My student email is [redacted]. Someone please help as I am falling behind in class as the response has been so slow. Thank you! 

Hello,My school Keisung Elementary School (Daegu, South Korea) does not appear in the Figma Education verification school list, so I’m unable to verify my K-12 educator account.School Information• Name: Keisung Elementary School• Location: Daegu, South Korea• Official Domain: keisung.dge.es.kr• Role: Learning Assistant / Coding Education Support Staff• Use Case: Creating class materials, design resources, and student projectsCould you please add my school to the verification list or manually verify my educator status?Thank you!

Yesterday I published my Figma Site (portfolio) and when I go to click my Base domain, a new webpage opens but it simply says “NOT FOUND” in the top left corner. I’ve tried clearing my cookies, going incognito, checking on my phone, but nothing seems to work. My site is published with no issues. Additionally, I’ve also tried to link my own domain through GoDaddy with the new DNS records, but my domain still seems to link to my old expired Squarespace website, even though I’m pretty sure i’ve deleted all the old DNS records linking it to SS. 

I bought a plan without wanting to and forgot about it now I have been charged for it when I really need the money for schooling I hope someone can help!

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Hey Team,I have been trying to link a sub-domain to my Figma Sites for a while and it’s not happening. I have a main domain ‘www.imtiyazahmed.com’ and I created a sub-domain from it : ‘kittu.imtiyazahmed.com’I followed the proper procedure to add the DNS Records, name and values. I buy and maintain my domains in GoDaddy site. Once I added this sub-domain to Figma Site, it told me that it might take upto 24-48 hours for the changes to go live. I waited for 48 hours, there was no update. Then I disconnected the domain, deleted the records and recreated the subdomain and DNS Records. I added it to Figma site again and waited for 48 hours and yet there was no update. It kept showing me that ‘it will take more time’Kindly help me out. I have attached the images for your reference. Both of figma sites and godaddy dns record screen shots. GoDaddy DNS Record : 

Hi team, we have been prototyping some fairly complex web app concepts, and just wanted to understand what happens as we get into really high version numbers (e.g. up version 95 in the one I am looking at right now) – would like some understanding/reassurance of the limits before we really start orienting our prototyping process around Figma Make.Is there a limit on how many prompts a single file can have? Are there any risks in having a file with very high numbers of versions? I saw another post saying their file stopped being able to iterate at version 900 because of how large the prompt was getting (with all the history). Is there a way to “fork” a new file, and this file effectively restarts at version 0 – I was surprised that duplicating retains all the previous versions.Slightly worried about the usage limits of roughly 80 prompts per month – I could do this in a morning! Are we doing something wrong? I have been ver

I created my Figma account yesterday and recently verified it as a student account. However, I’m currently unable to access Dev Mode, which I was hoping to use to better understand the design-to-code workflow. I also tried creating a team first and then upgrading it, but the option was not free as expected.Given this situation, I would like to ask whether schools are supposed to have an education plan that includes full access to Figma features such as Dev Mode for students. I want to make sure I’m not missing a required step or institutional setup to properly access these tools.

I am trying to access the Local Variables tab in the Properties Panel, but it is missing (all objects deselected, I am in the Design mode, and on the Move Tool). I have force quit and restarted , I have run the latest update, but only Styles and Export tabs are visible. I am using the Desktop App on a Mac. See screenshot below:  

I am unable to update the social links in my Figma Community profile. The fields for my X.com  and Instagram accounts do not save any changes I make. Show me a toast like : ‘X handle is not valid. Somebody had the same problem.At the moment of publish or update any file, Figma shows me that the actual url are wrong and dont let me continue.

This is a bug I’ve encountered multiple times in the past month that I haven’t seen addressed. If you create a variable by using “duplicate” it does not get published. However, if you create a brand new variable using that “+” option it gets published. So I have about half my library that can be published because I created a lot of my variables using copy/paste or duping. 

Since yesterday I’ve been unable to open any files in Figma. Any file I try to open gets stuck on loading, like in the screenshot attached.These are the things I’ve tried: Quit Figma, restart Mac Uninstall Figma using brew uninstall figma, clear caches using sudo dscacheutil -flushcache and then sudo killall -HUP mDNSResponder, reboot Mac in Safe Mode, reinstall Figma. It opened one file, then after restarting in normal mode no files opened again. Followed the instructions in this page, ran rm -rf "$HOME/Library/Application Support/Figma/"{Desktop,DesktopProfile} None of these steps have solved the problem.

Olá, equipe do Figma!Estou usando o Figma Make no plano gratuito e, ao abrir o arquivo hoje (30 de novembro de 2025), ele já me mostra a mensagem:Você está sem créditos de IA gratuitos que serão renovados em 1 de dezembro de 2025.Porém:Acabei de abrir o Figma agora pela primeira vez no dia. Não gerei nenhum código com a I.A hoje.Isso parece ser um erro de contagem ou cache do sistema, pois o limite está sendo exibido como esgotado sem eu ter usado de fato.Podem por favor verificar e resetar/restaurar meus créditos diários ou corrigir o contador? Preciso muito usar o Figma Make hoje para finalizar um projeto.Obrigado desde já!

Whenever I embed a prototype to a slide it downscales the resolution by a lot. Scaling it up makes it pixelated, losing resolution. No matter what are the prototype settings.

I’ve added a prototype to my slide, but it is quite obviously pixelated. The frame for the prototype is 1512x982. The prototype looks fine on it’s own, but once it’s placed in slides, it seems like it gets downscaled, specifically to 400x259. Any ideas on what I’m missing? Attached are three pictures: 1. The view directory from the prototype, 2. Immediately after adding to Slides, and 3. After scaling up to fit the space in SlidesView from prototype (1512x982)size once added to prototype (400x259)blurry once scaled up (1146x74

Hey,I wanted to upgrade my plan to a Professional plan, but I constantly ran into this problem with the billing address and telling me that my country does not support the currency.I filled in the credit card details and my billing address correctly. For context purposes, I live in the netherlands and pay in euros like everyone else and my credit card details are correct. I re-tried it multiple times. I find it weird to come along such a problem. Could I get help with this? 

I have the education plan, and have created a team with the education plan. When I go to the admin settings for the team, it confirms the education plan is set up correctly, saying it is the current plan. From what I understand, this plan comes with access to team fonts. I am using the Figma as an embed link, so when variables change text on the page, it reverts to a default font on the embedded website.However, there is no option to add a font to the team library, instead it says “Upgrade to the Professional plan or to an Organization to get access to shared libraries, etc...”, but education plan is equivalent to the Professional plan.I would appreciate some help resolving this, thanks! P.S. If there is a workaround to get custom fonts working in an embed, even when the text changes, without a Team Upload, please le

I was trying to sign up for a paid plan, and the submit button was disabled (not best practice for accessibility, bc guess whaaaaat, a disabled button doesn’t tell you what’s missing to help you move forward) and it took me a WHILE to figure out what was missing - a checkbox that was nearly invisible on my screen.Of course, while logging into the Figma forum to post this, there was another similarly hard-to-see checkbox to agree to the terms, which even when checked was not as visible as the checked one on the payments page.Anyway big accessibility fail, probably costing some sales.

Hello!We purchased the HTML to DESIGN plugin (https://www.figma.com/community/plugin/1159123024924461424),payment was made from my profile (User ID 1115945306696062521). And I now have access to use it. But we need another user (User ID 1501174728832436270) in our company to use it. How can we transfer it to another user? The plugin developers' support team recommended that we contact you with this question.Thank you in advance.

 I don’t understand what exactly happened but I copied the main component and pasted in the other file. But something went wrong and the main component lost it’s crucial variable that still remains in the copied/pasted component in the other files without changing the main component (I believe).    This is the main component in my design system library. And it’s missing the variable, which for some reason remains in the pasted component below.   But if I click the update icon, the variable in the RED rectangle disappears like the main component above.How can I revert the main component to have this variable back?

I am an interaction professor at Minnesota State University, Mankato and I have three students that can’t get verified. We have contacted education@figma.com (no response), SheerID (completely unhelpful; see below), and read through several forum posts; all to no avail. I have spent hours trying to work through this issue.SheerID continues to reply with either “While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria. Your ticket has now been permanently closed.” or prompts us to “contact Figma directly for further assistance.”Even though Figma representatives have stated SheerID has the ability to help mitigate these issues in various forum posts, SheerID has made it clear they will not do anything, including providing any