Urgent: Original Figma Make project not loading — possible project recovery

Question

Hello Figma Support,I am unable to access my original Figma Make project, which I worked on extensively for approximately 18 days.When I open the original project URL, Figma Make displays a new blank chat asking me to enter the first prompt instead of loading my existing project and its previous work.This project contains important UI design work for my final-year engineering project, SDA. I am concerned about losing the original screens and previous prompts.Original project URL: https://www.figma.com/make/1SyCYD24RlYTZRQlGEsgE9/Untitled?p=f&t=TRgdz40qd5yMCu6u-0Figma account email: [Redacted by moderator - 2026/10/25]name : Build SDA DashboardCould you please investigate whether the original file and its previous work are still recoverable, and help restore access if possible?I have not intentionally deleted the project. I would appreciate guidance before I attempt to rebuild it.Thank you.

Celine_ · Accepted Answer

Hey ​@Shravani Gudhate, Celine from the Figma Community Support team here. I’m sorry to hear your original project is opening as a blank chat, especially after the time you’ve spent on your final-year project!That behavior alone doesn’t confirm that your previous work has been deleted. I’ve created a support ticket on your behalf so our team can examine the original file and see what happens there. For reference, your case number is2222252 sent to the email address you have shared here.Please continue the conversation directly via your support case andconfirm you’re signed in to the same Figma account you used to build the project. Please alsogrant Can View access to support-share@figma.comif you still have access to this file. The support team will follow up privately by email for a screenshot of what you see and when you last successfully accessed your work. This willhelp us investigate, thank you!Update: The support agent has replied to you. It seems thatthis file is linked to another email address, can you please check on your side if you have another Figma account? And please continue the conversation directly via your support case for investigation.As all requests have been addressed here, I am closing the thread, thank you!

Ewen · Answer

Bonjour ​​@Celine_,Je rencontre exactement le même problème depuis la semaine dernière, mon projet Figma Make s’ouvre vide alors que j’ai un travail très important.Pouvez-vous retrouvermon projet svp ?Cordialement,

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