Get Solutions

I was approved for the Figma Education Program and successfully verified through SheerID in September. However, more than two months have passed, and I still do not have access to the Professional Plan associated with the program.I’ve reached out to both the Figma Education Team and SheerID, but unfortunately, the issue remains unresolved. I would greatly appreciate your assistance in activating my access as soon as possible.Here are my details for reference:Primary email: [redacted by moderator to remove personal information] Student email: [redacted by moderator to remove personal information]Thank you for your time and support. I look forward to your response.Warm regards,Many !--endfragment>

Hi Figma Team,I am stuck in the SheerID verification loop that many students have reported on this forum. I have been trying to verify my education account for several weeks and the situation has now become critical for my academic work.I am trapped in the verification cycle where I receive "Verification Limit Exceeded" errors. SheerID has now permanently closed two of my support tickets without providing any actual solution or alternative.I contacted education@figma.com several weeks ago without receiving a response, and I sent a follow-up email yesterday. I cannot access team collaboration features, which is preventing me from completing my university assignments this semester.Could someone from the Figma team please review my case and either manually verify my education status or provide an alternative verification method? I am happy to submit any required documentation.I am also a paying customer for my professional Figma account, and I have always received excellent support. I hop

Dear Figma Support Team,I hope you’re doing well. I’m reaching out with concern regarding the sudden suspension of my Figma account registered under the email [redacted by moderator to remove personal information] (Account Name: [redacted by moderator to remove personal information]). I was surprised to find that my account was suspended without any prior warning or explanation. I want to clarify that I have never engaged in any illegal or policy-violating activities. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I kindly request you to please review this suspension and, if possible, restore my account. If there was any issue or violation, I would greatly appreciate it if you could inform me of the reason so I can ensure it never happens again. My intention has always been to use Figma responsibly and in full compliance with your policies. I truly value Figma

I am having the same issue and I have emailed figma education on Thursday and they still have not responded. I emailed sheer id 5 times and they also have closed the ticket without resetting the verification limit. I sent another email to education@figma.com today and still no response. I was using my school email for class and now I am unable to edit any of my school files. I have been waiting for months for a response and resolution. I have the proper documents ready to upload. I was verified before and now I can not do anything. 

Hi ,I’m a graduate student and I’m unable to reverify my students account. Each time i try to verify it says i exceeded my limit. I also tried SheerId multiple times but i get a standard reply saying  “Hello,Thanks for contacting SheerID.We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed. “ I also tried mailing figma education weeks ago but i have’nt heard back from either. Kindly help me resolve this issue!

I seem to have hit a wall with Figma Make.  At first it wouldn’t update the preview unless I closed the desktop app and reopened it. Now it doesn’t implement any of the prompted changes.  I’ve tried resetting the app and clearing the cache. One possible explanation is that the prototype is for a complex, productiviity tool.  Any other suggestions for troubleshooting. 

Hi! Figma Buzz seems to have changed it´s behavior when it comes to bulk creation. Here´s my workflow:design a template graphic in Figma Design with placeholder text copy it over to Buzz import CSV file bulk create Figma Buzz used to create all assets in one new row. So let´s say: my template was in row 1, then bulk create would place all graphics in row 2.But since about maybe 1-2 month (starting Sept./Oct. 2025) it places each graphic in a separate row – which is a pain in the a**.

I have made a simple spinning micro animation component and use instances of it on several frames. the animation works fine on each frame but when transitioning between frames it freezes. I have used smart animate to move between 2 frames with a duration of 3000ms to simulate a progress bar:spinner freezes during smart animate for progress barIs there a way to keep the micro animations animated during the transition? Spinny freezy

I deleted a project a few days ago and would like to restore it. I’m not sure exactly how long it’s been, and when I search for it, no results appear, which suggests it may already be deleted. However, I never received any warning about its permanent removal. How can I check if the project is still available to restore?

Hi Figma team and community,I submitted a billing support ticket (#1583127) about 14 hours ago regarding an accidental annual renewal charge, but haven’t received any response yet.  This is quite urgent since it involves a $504 payment that I did not intend to make.Here’s the summary:- Issue type: Billing / refund request (annual plan renewal)- Ticket number: #1583127- Time submitted: 14 hours agoFor context — I accidentally got charged for the annual plan renewal ($500) because I misunderstood the renewal date.  I no longer run my business and had no intention of renewing the plan.  As soon as I noticed the charge, I immediately submitted a refund request through the chatbot and followed up by email.I’ll be on a flight in about 12 hours and won’t be able to respond or take any action for the following 15 hours after that.  **Please treat this as extremely urgent and process the refund as soon as possible.**  I strongly urge the team to prioritize this case before my flight if possible

We encountered a problem. After designing the UI in Figma, we tried to import it into Unity using the UnityUI plugin, but the plugin kept loading and the import failed. We sincerely hope to receive your assistance. Could it be that the plugin is causing the problem or is it an issue with our operation? I sincerely hope to receive your reply.

Hello, I am currently enrolled in Professional Google UX Design course, I am using Figma free education plan, which I verified using the Coursera guide, and I contacted the Coursera team for the re-verification process, but they were negative, saying they do not have the capability to directly re-verify your status for third-party services like Figma. As in the midst of the course, I have a lot to finish my projects. So, please help me to re-verify. 

Hi, I noticed that the AI button is gone when I open Figma today, and I can’t find the “Add relevant content” feature when hovering over a Frame. Has this feature been removed or relocated?

Hi.  I wonder how to make page that has gradual view of everything. That you scroll and see more.Or to make some kind of menu, that is moving and you don’t see enerything at once. That is not static page or menu. Hope I describe it enough. 

I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan. When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID a few times but they just get back to me with“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.” Maybe I am missing these ID’s as they mentioned that on my side of the request, but I don’t know what these mean.No Program IDNo Verification IDExternal User ID Not Present

When flicking through the deck, I like to be able to maintain a consistent review point between slides. I normally design with a bit of space around each page, so when I’ve zoomed out a bit on one slide, what happens when I flick to the next page is that Figma automatically zooms to fit the page. This makes reviews quite difficult when you’re used to being able to fix the zoom setting in other programs. Fingers crossed this is something that can be amended, any help would be much appreciated! 

i need to fix some particular screens, but i cant find a way to select just one screen 

 I’m creating a screen in which the content under the upper section scrolls vertically until the end of the content. The vertical scrolling works, but the problem is that there’s a small pocket of space above the content that makes it scroll more than needed. This negative space isn’t in the content, nor in the frame, and I really don’t know where it comes from.  

I opened a support ticket numbered #1572460 on Figma 7 days ago, but we haven’t received a response from anyone at Figma yet. Is there any way to get a reply from the support team?

In our organization, we have a Design System created in Figma and is used to develop applications in Web technologies and also in Microsoft WPF.The WPF team created a tool that access the API to get variables and create a ResourceDictionarys from them.Now the DS needed to got through a major restructuring of the variables, thus their names have changed but IDs stayed the same (no variables were deleted, and almost no new variables added) - a process that took about 6 months to complete.We tried to get the old variables via https://api.figma.com/v1/files/:file_key/variables/local?version=222…. (222. is the old version) in order to compare it with the current version in order to know which variables changed their names and what are the new names.What we see is that we get the same, current, variables in both calls.A year ago, or so, providing parameter of version would return the variables at that version.Was this feature deprecated?Is there an alternative way to get variables of a speci

I want to create a design system (a set of reusable UI elements like buttons, colors, icons, etc.) in Figma. How can I organize it and publish it so that when I make changes to a component, it automatically updates in all the Figma files that use it?

I have a tsx file that apparently has become so corrupt with duplicate code and other stuff figma had done, it no longer can use the file and wants to rebuild, but will lose a lot of functionality by doing this.  I was hoping a backup that figma must have someplace can be restored from?  If this was going to be an issue, then I would have downloaded copies myself.  I have to believe Figma keeps backups.  I only yesterdays backup restored.

Whenever I try to reference Figma, I always seem to get this error: Sorry, your request failed. Please try again. Reason: Request Failed: 400 {"error":{"message":"missing required Copilot-Vision-Request header for vision requests","code":""}} I’ve tried switching versions, Im using co-pilot and VS Code any ideas? 

I moved teams 8 months ago, and that required a workspace change. I thought files in my draft folder would come with me, but I seem to be missing all the files from my old team workspace, even though they were in my drafts. Can you please help?