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I’ve been running into an issue when using Make to generate prototypes. During generation, Figma often crashes or freezes. After refreshing the page，the prompt I just entered is lost and the prototype generation does not complete. However, AI balance points are still deducted, even though no result is returned 😐.From a user perspective, this feels unexpected: if there’s no successful output, points probably shouldn’t be charged.Has anyone else experienced similar behavior with Make? Any comments from the Figma team would be appreciated.

I’ve tried turning it off and on, clearing the cache, switching browsers, and even creating a new account, but every time I enter an AI prompt I keep getting a “something went wrong” error.

I want to downgrade from education to starter plan. I don’t see any options.

Reproduced in Browser versionFlowCreate new draft Add text ( or any ) block to the page Click on empty space on page and open color picker With color picker open, click on text ( or any block you created ) You will see color picker opened and broken. - Colors are not changing - Cannot be closed with "x" icon in the header - Lack of settings ( like linear colors, etc )

Hello! I’m trying to publish a library to Figma Make, but the “Export to Figma Make” option isn’t appearing. I also tested this with other libraries, and the option never showed up for any of them. Is there a way to resolve this? Thank you!  

FigJam can embed static previews from many sites — it can even embed interactive previews from YouTube.However, it can’t properly embed static previews from social sites like Instagram, Threads, X/Twitter, and TikTok. When pasting a link to an Instagram post, it initially shows a preview box (as if it’s loading), but then reverts to a plain text link.Here’s FigJam’s inconsistent link embed behavior across social sites:Instagram posts will not embed and only show a link to the post. Threads posts will embed, but will not show any text or images related to the post — only a generic “Threads – threads.com” label. X/Twitter posts will embed, but only show a snippet of the post text and won’t display a preview image. TikTok posts will embed, but only show a snippet of the post’s text and won’t display a preview image. Facebook posts embed properly, with a full preview image and a snippet of the post text.Similar apps like Apple’s Freeform embed static previews of Instagram, Threads, X/Twitt

hi, I would like a refund for mistakenly bought credits. Its useless and i wasnt looking for taht it clicked and added my card.

I work at NSFW Coders, and currently, I’m developing a Candy AI Clone API that focuses on enhancing image generation features through adaptive AI models. The main objective is to combine conversational understanding with text-to-image generation to create a more natural and personalized experience.During the process, I’ve been experimenting with different diffusion models and prompt optimization techniques to improve image accuracy and reduce response time. We’re also exploring how contextual dialogue history can influence image outputs for more human-like consistency.I’d like to hear from other developers working on similar AI systems — which frameworks or optimization tricks have helped you improve efficiency and realism in image generation?

Where is absolute position option is there in Figma in latest version? is the name changed as “ignore auto layout”?

Hello everyone, I am managing a design system to use with Figma Sites. I built this side navigation component:The navigation items are instances of the “nav item” component:Everything fine till here, but then when I import the side navigation component in Figma sites this happens:It replaces one icon with the button component. This happens only for this specific instance and apparently with no reason. Libraries are updated. I tried resetting the instance but it doesn’t work. The icon name and the button name are different. Note that I tested the side nav component on a normal Figma file and it works fine. Does anyone have any idea of why this happens? I can’t use Figma Sites with this bug.

Want to remove the education plan status from my account. I am the admin and i am still not getting an option to remove it.

Hello Figma Support,After working on a file and reopening it the next day, I encountered the following issues. Please advise why this is happening and how to fix it. Some text layers show different content or have moved to different positions. If I double-click a text layer, the visible text immediately reverts to the original content I had entered. However, the layer’s position remains changed and does not return to its original location. When I drag a layer out of a section and drop it elsewhere, the text also reverts to the original input (same as item 1), but the position still does not revert. Steps and observations: I saved and closed the file after editing on yesterday. When I reopened the file on today, the problems appeared. Double-clicking restores text content but not layer position. Dragging elements out of a section triggers the same text-content revert behavior, while positions stay incorrect. Could you please let me know: What might cause text content and pos

I’ve just cancelled my Professional plan as I’m not using it enough to justify the cost. My monthly subscription is listed as renewing on January 16, 2026, so I would expect access to my files to be terminated at that point and would not expect any further charges. However, when I cancelled, there was a notification stating that the subscription renews in June 2026. Could you please confirm that there will not be any further charges going forward as I do not want the Professional plan from the end of this month’s billing period.Many thanks, Paul

Hi, The Figma Ai tool bar is not available for me, despite being on the professional full seat plan, also I think the ability to create multiple folders, please help. [image redacted by moderator to remove personal information] 

Hi there!I’m unable to reverify my student plan. When attempting to verify, the page reads that my verification limit has been exceeded.I’ve already contacted Figma Education and SheerID, but have gotten no responses from either (it’s been a week). Is there any way to reset my education plan so I can re-verify? Thanks!

Best figma,I am having trouble getting into my student account, I am a higher education student from ROC Nijmegen. I provided all 3 documents but I still can’t get in. Could you please verify my account.

HiI have been modeling an app (Concept design for discussion purposes only).I have a few versions, version 7 published ok, since then i have made multiple changes I am on version 12 I can preview it but could not publish it.The error said something went wrong refresh and try againOne of the last changes I made was to add a 40 second video to illustrate an exercise in my app's libraryDo you know why this happened?https://www.figma.com/make/UGY6NSDxNjqQCPnrszefCv/Concept-design.-Functionality-and-logic-subject-to-further-development?t=vN79337nACeBECwJ-1

У меня списывают деньги, хотя я отменил все подписки. Но я не могу найти раздел, где можно отвязать свою карту.Вообще нет такого раздела у меня, где бы было показана моя карта. Раздела биллинга даже нет. Что за интерфейс то?! Это вообще незаконно так делать! Почему нет кнопки “отвязать карту”?

Hello,I was on a Professional (monthly) plan and let it end / canceled it at the end of the last billing period. I confirmed that my workspace is now on the free plan and there is no active paid subscription visible in my account.Despite this, I have been charged again on my card after the professional plan ended. I cannot see any Billing tab or invoice history because billing access is only available for paid plans or team admins and I am now on free. Details:- I previously had a Professional monthly subscription.- The subscription ended and my account shows Free plan.- I was charged again after the plan ended, without renewal or active paid plan.- I cannot access billing or invoices to see what the charge is for. :contentReference[oaicite:1]{index=1}Questions:1. Why am I being charged again even though the plan ended and my account shows free?2. Is there any way to view the billing details or invoice for this charge without upgrading back to a paid plan?3. Based on Figma’s billing mo

Hi, my invoice is too much 2C71081F-0051

Figma Make it not working properly at all. There is some serious issue across the product. After it finishes the first prompt, the app gets stuck in “Thinking…  Building your idea” screen. I waited for 40 mins and it has not moved.  When I refresh, it gives me a UI which all i can say is pure “ABOMINATION” I ensured I added the perfect design frame and yet it messed up Just to be sure I redid my previous successfully made apps with same frame and prompt, yet it either got stuck or made something I have no idea what to call. Its not publishing, shows unsuccessful error. A weird black line appearing on all the app its building (example added below) You can a diagonal white line behind the cards!  Idk something seems very wrong and weird. Please fix it.

Why isn’t it possible to set specific options for italic or bold variants on Text Styles in Figma Slides?It seems like it chooses at random which option to reference — sometimes sticking to one option for a period of time and then randomly switching to another option later.I want to be able to control this!

When using “Undo” I want to undo changes not “clicks” or selections.Yes, this is addressed in several threads, but this is one of the reasons Figma is so frustrating, that I seriously considers changing job to a company NOT using figma. Funny how a UX design-tool can have a terrible User Experience.Question: Will and When do we get this fixed?   

When I have created variants for a components, but no interaction added to the component state. i.e for example, let just say I have a drop down with two options as shown below Now, When I hover over the settings button, I want it to turn into the grey mode and when I click on the grey button (Hover state), it should open up to reveal other two options (Configurations and Terms of use). This action works fine like how it is intended.Now in the same frame, I have a similar working for Config and Terms of us button (default button → hover state → active button). When I connect Config and Terms hover state button to navigate to another page, in the prototype mode, the working happens only till the drop-down opens. After that it doesn’t navigate to another page unless I keep this state active on the frame. Why is this happening? I should ideally be able to work seamlessly without having to create so many frames. What’s the point of design then, lol? You can see the screen recording of what

Hello Figma Support Team, I am unable to access my account because I have not received the verification code sent to my registered email address, [redacted by forum moderator to remove PII]. Unfortunately, I no longer have access to this email address and I get stuck at the verification step when trying to log in. Please contact me at my current email address: [redacted by forum moderator to remove PII] Thank you for your understanding and assistance.