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Hello.I tried to renew my plan using my work email, and I think I did something wrong. Now, when I try to log in, I get a mail to message that my account is suspended.Is there a way to unblock my account and return to the initial payment process?

⏺ figma - get_design_context (MCP)(fileKey: "lAw3JcIci9XZAvmZo0jrbI", nodeId: "1:7014", clientLanguages:                                  "javascript,typescript", clientFrameworks: "react")  ⎿  Error: MCP error -32002: You've hit your rate limit. For more information, please refer to      https://developers.figma.com/docs/figma-mcp-server/plans-access-and-permissionsI have my own project as a copy I get all the time rate limit!!!!!!!!!!!! also I am paying and it should be 15 per minute its not please contact me urgently

Hi all! So my problem is that when I try to draw a donut-like shape applying fill to it after just fills everything inside, including a hole that supposed to be left empty. What did I do wrong? 

Help! I have an image that has an outline of a text wrap that I need to flip horizontally. When i flip everything it makes the words backwards. How can I fix this? Picture for reference.  

Hello Figma Support Team,I am writing to report an urgent issue regarding missing files in my Figma account.I have noticed today that at least three files appear to be missing, even though I am certain that I have not deleted any files in the past three months. The missing files include projects or files named: G7 P6 / I3 Projects There is also a possibility that additional files may be missing, but these are the ones I have clearly identified so far.I have already checked: All Teams and Projects Drafts Deleted files Account login consistency Unfortunately, I am still unable to locate these files.These files are extremely important for my university coursework and upcoming exams, and I urgently need access to them. I am concerned that this may be a system-related issue or an unintended file removal not initiated by me.I would greatly appreciate it if your team could help investigate this issue and assist in recovering the missing files as soon as possible.Please let me know i

I created a design portfolio using Figma Slides last May and need to find which Figma account contains the original editable file as I cannot locate it in any of the Figma accounts I thought I used. Are you able to help me?I have the presentation of the design portfolio that I can send through (but because this has personal and confidential information I’d like to get private support from a customer support representative please)Cheers,Mez

Hi Figma Community!I’ve run into a really frustrating issue and wanted to see if anyone else has experienced it. I’m on macOS Tahoe (26.1 (25B78) Using Safari (Version 26.1 (21622.2.11.11.9)) I create a new project and a single frame I create a new text layer in Design mode The text box appears, but I can’t click inside it The right-hand panel shows text settings, but they’re all greyed out I’ve tried: creating a new file, clearing cache, checking locks, not in components—nothing works It feels like the text tool is completely stuck. I can’t even edit text in old files. Please help, this is driving me crazy!!TIA :) 

Hi, I was previously using the Figma Education Plan. After Figma updated its verification process, I noticed that China is no longer listed as an available location. I’m an international student currently studying in China — could someone please help me resolve this issue?

I am having this problem for a long while now. I can’t add libraries to a design file.This works on older design files but not on the current.Currently, I am using a workaround - adding what I need to an old design file and copying it over to the new one. This sucks though. When clicking on “add to file” in the picture. It won't do it and this error shows up: If you are looking into my account. A working example is the “landscape” design file.And one where it doesn’t work is “SnapIT”Thanks!

I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan. When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID a few times but they just get back to me with“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”Maybe I am missing these ID’s as they mentioned that on my side of the request, but I don’t know what these mean.

Good afternoon, We have 3 seats in our Pro licence. After removing a seat to one of our users, I'm trying to add a new address mail with the 'Invite users’ feature in People management.As soon as I click on Invite user, an endless spinner appears.The same kind of issue happens when using the Share feature. This happens in both browser (Chrome and Edge) and desktop app.  I encounter the issue yesterday and today after restarting my computer  You will find below videos for both issues 

Hi everyone,I’m trying to verify for the Figma Education plan and I’m stuck: the verification flow shows:“Verification Limit Exceeded… you’ve already redeemed or attempted to redeem this offer.”But my Figma account still shows I’m not verified, and I can’t proceed. I believe a failed attempt got counted and now I’m locked out. I’m a student and used my school email domain (happy to share the exact account/email privately with a Figma staff member). I contacted SheerID and my support request was closed without a reset, so I’m not sure what the next step is.Does anyone know how to reset verification attempts / clear the lock, or how to get a manual review from Figma support? I can provide screenshots and account details privately if a moderator/staff can escalate.Thanks!

I had a joint project with some amazing uni students who had since gratuated and no longer have access to the address the project is under (so I cant email them and have no more contact). I have the url but i dont know how to access, there was a lot of work I just dont know how to recreate

We created this app UI and it was all ok when we passed it to the de team. Few days later we find our design with some sort of mask in the background.Nothing has been added and I figured it’s created by “Background Blur” effect. When I switch off, it goes back to normal. But if it’s even “1” it creates this weird circular shape. And only if there is this gradient in the background.To fix it, I had to manually delete the gradient in the background and just create a new one. But we have tons of gradients and a light version as well that has the same issue. Is there an easier way to correct that?  

I am using the updated auto layout grid function to create a table component. I have noticed that when I put my table into a frame, I am no longer able to drag to select the cells within the grid. If I move the table outside of a frame or place it into a section, the drag to select begins to work again. Appreciate any help in getting this resolved. 

It’s been a few days that the “T” shortcut, when used over a rectangle or any other shape shortcuts to “Text on path” which creates a frustrating UX to anyone who uses shapes or backgrounds to delineate their design files.Please get rid of it or make it smarter—it makes no sense to want to throw a text onto a rectangle that is 5-6x the size of any of the mockups in a working file. Add some additional “CTRL” or “CMD” to access text on file please—it’s absurd for such a niche feature to takeover regular text insertion.Thanks. 

Is there a way to read and update code connect settings for a component either via the plugin or the REST api? I’m trying to find a programmatic way to add custom instructions that go here in the UI:  

does professional plan includes figma make ?

I’m creating a template in Figma Slides. I deleted the predefined colors and added new ones, but when I click “Remix Template Colors,” the old deleted colors come back (with broken links in the ‘selection colors’ overview). It seems they’re not actually removed. Has anyone else experienced this?

I have deleted my account successfully. There has been a charge of 60USD deducted from my account. It is not my fault that i did not delete my account but seems an error from your end for deducting the charge inspite of me deleting my account. I want you to resolve this issue and refund my money.

Hello,When I’m importing a PNG, the transparency doesn’t follow, I have a white background.Any idea to solve it?Thanks

I’m working on some mobile app mockups with very few frames in the prototype trying to test a few gestures. When I load it onto my phone using the mobile app it runs very poorly. I thought it might be image sizes so I compressed them by exporting them at the right size and still terrible performance. Then I removed the images entirely and just used vector shapes, still awful. I am running it on a Pixel 7 Pro with the app updated. I have deleted and redownloaded the app and used new files with just simple frames. Nothing seems to make the Figma app work well. Is there a better way to test mobile gestures on a device with touch? PS. I saw other topics like this one Here that is very similar to my issues from a year ago with no solutions.

How do i recover my figma account, i lost my password and the domain where the email for the account was setup does not belong to us anymore as someone else registered it and its on sale not even active 

Hello Figma Team,I would like to request access to Figma AI and the latest features on my account.Please let me know if any early access or enablement is possible.Thank you.

Figma make doesn’t see librariesAlready published libraryI have professional plan (education), opened Make page in Education plan team and project.Help me please.