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I downloaded the Figma app, firstly I downloaded the DMG file, which was only 2 MB. I thought it was just an installer file. But then once I install the app, it just says I need to move it in my apps folder. Afterwards I open the app, it asks me to sign in, so I click, the browser opens. After signing in, I click open app, the button is dead. It doesn’t click, then after 5 seconds it says my session has expired. After going down the rabbit hole I have 1) Cleared Cache, 2) Quit and Restart the app, 3) Confirmed that my internet connection was working (other apps were running fine), 4) Deleted and reinstalled the app, 5) Reached out to Figma support (1 week ago) and nothing. I even thought that the 2 MB file was corrupt or incomplete, so I went to Figma to re download it, and all the buttons on the page are unresponsive. I struggled with this for 2 days and quit after frustration. Right now I am using it via my browser, but I really want to use the app because it was smoother and cleaner

I have recieved an email and said I will receive a confirmation email from support@figma.com with steps to set up my Figma Education plan. However, I don’t recieve any related email from support. I already double check my junk and spam but none of those have this email.

Hi everyone, I really need help with a serious issue.I used Figma on the same computer with two different accounts:– a personal account (used only in the browser)– a work account (used in the macOS desktop app)Recently something strange happened: the projects from my work account started showing up inside my personal account in the browser. My personal files — ones I’ve been working on for years — have completely disappeared. The trash is empty, and search finds nothing.Even when Figma shows the correct personal account in the browser, the content inside it still belongs to the work account. It looks as if the accounts somehow “merged” or the workspace data got overwritten.I’ve already checked the forum and tried all basic actions (clearing cache, different browsers, incognito mode, logging out of all devices, etc.). Nothing helped.This is extremely important to me — the missing files contained long-term creative work, and losing them would be devastating. I’m hoping someone from the F

Hello Forum, I am trying to access different file's variables with the developer console in Figma's macOS app but I keep getting the following error. const [collection] = await figma.variables.getLocalVariableCollectionsAsync();Uncaught TypeError: Cannot read properties of undefined (reading 'variables')    at <anonymous>:1:34(anonymous) @ VM421:1const localCollections = await figma.variables.getLocalVariableCollectionsAsync();Uncaught TypeError: Cannot read properties of undefined (reading 'variables')    at <anonymous>:1:38(anonymous) @ VM425:1const localVariables = await figma.variables.getLocalVariablesAsync();Uncaught TypeError: Cannot read properties of undefined (reading 'variables')    at <anonymous>:1:36(anonymous) @ VM431:1 Thank you for sharing any help and your time.

Hello, our students on our BA programme have been trying to verify their accounts using the option with no email from the college provided (Vakalo Art & Design) and have unfortunately had no luck. Our college does NOT offer students with @vakalo.gr emails as the college professional emails are on Gmail business.There is no option to provide their official student IDs (those are provided), and at this point, they are locked out of their existing accounts, with all their portfolio work out of reach. We are currently at a stall in our academic year because more than 4 modules use Figma as their main tool, which is causing anxiety and frustration among our students.SheerID is really ignoring emails and tickets and have not been helpful. The stakes are high as Figma is the tool we’ve been using to teach several key lessons for the past 4 years at Digital Design Pathway but this seems frustrating. How can we overcome this obstacle smoothly and efficiently, and provide our new students st

Hello,I’m experiencing an issue with Figma Web related to the font installer. I’ve tried reinstalling it several times, and although I get a “success” message, the fonts still don’t show up in Figma.My MacBook was recently updated to macOS Tahoe 26.1, and this issue started right after the update. The fonts work normally in the desktop app, but I really don’t like using the desktop version — I prefer Figma Web, which is essential for my workflow.I’d like to request assistance to fix this issue or understand how to restore normal functionality with the installed fonts on Figma Web.Thank you in advance!

When ever I submit or stop an on going prompt the following things happen- Navigates to homepage- Refreshes the homepage and starts like a fresh start, fetching details from database and rendering for each prompt- Thought this as a code issue and tried fixing it, but is didn't succeed fully.- AI provided solutions like collecting pages of the current session and once I enter the prompt it stayed in that page. It stores current page and assigns that page after prompt submit. But it went to the top of the page and refreshes the page. Solutions tried:- Made a copy of the project- Used different browser- Tried in a different project- Restarted the browser and the device too. Nothing worked.

Hi, I am having problems resubmitting my existing oauth2 client id for the recent changes is it possible to get an extension on the deadline while I get it fixed? Thanks,Toby

Why can Figma Make only create "Single Page Applications" (SPA)?

Bonjour, j’ai pris un compte Professionnel sur Figma. Pouvez-vous m’expliquer comment partager une maquette à un dev ? J’ai déjà lu une conversation sur le sujet et je n’ai rien compris 😅 j’ai déjà créé et partagé la maquette au client en lui partageant le fichier en mode « voir », mais il demande maintenant de lui envoyer en « mode dev » pour en lire les caractéristiques techniques… et là, c’est la tuile… Merci de votre aide 

Hi,I’m writing because I haven’t received any response from the Figma Education Team, even though I’ve contacted them multiple times regarding my Education verification issue.I already reached out to SheerID, and they confirmed that my verification was successfully approved on September 10, 2025 (Request ID: 68c0cff38506831465be96ec).However, my Figma account is still locked, showing “Verification Limit Exceeded,” and I cannot access some of my files. This situation is causing a lot of inconvenience for my ongoing work and classes.I’ve emailed education@figma.com several times, but there’s been no reply for weeks.Could someone from the Education or Support team please check this issue and help unlock my account?Here are my details for reference: Name: Yejin Kang Email: [redacted PII - DJV 11/26/25] Verified by SheerID on: Sep 10, 2025 Issue: Account locked with “Verification Limit Exceeded” despite valid verification I’d really appreciate any help or update on this matter.Thank y

Hi,I’m trying to upgrade to the Professional plan, but I’m unable to complete the payment due to a currency restriction. When entering my card details I receive the following message:"Your payment method's address is in a country that can't pay in EUR. Please use a different payment method."I’m in Hungary, and I entered both my billing information and card details correctly. I also tried using an EUR card, but the same error appears. Normally payment processors convert currency automatically, so I’m unsure why the system prevents the purchase.Could you please help me to resolve this issue asap?

Hello Figma Education Team,I’m currently signed in with my student email and was recently prompted to re-verify my Figma Student account. I attempted the verification process several times, but encountered some issues that prevented successful verification. Now, I’m receiving an error message stating “Verification Limit Exceeded.”I have also reached out to SheerID but they have not solved the problem.I rely on Figma for my academic work and ongoing coursework, so I would greatly appreciate it if you could reset my verification attempts or allow me to re-submit my student credentials.Thank you very much for your understanding and support — I truly appreciate your help in resolving this issue so I can continue using Figma for my studies.

Hi,I checked my student status more than two weeks ago, but the messages are still showing, and today I can no longer edit on Figma.When I try to submit a new request using my CVEC number, the platform doesn’t accept it because I’ve already submitted one.I need to resolve this issue as soon as possible because I have several school projects pending.

The animations & interactions in figma are lagging & changing (misplacement of graphic elements) while previewing the prototype. There is lag in the shadow in animation prototype.There is change in the component design after taking the instance. 

I published new plugin: https://www.figma.com/community/plugin/1572223324912824909/figma-mcp-serverInitially, it was marked as “This page is private for now. Only you can see it while your plugin is in review.”. Then, after some time text was changed to “Your resource is unpublished. Only you can see this page. To republish this resource, publish a new version using a plugin with the same id.”I didn’t get any emails from Figma. I am not sure what had happened.I submitted plugin one more time today. What could happen? What could be the problem?

Hi, i urgently need to restore the Figma account I accidently deleted. I thought i was deleting a merged account, but turns out I deleted my paid account + the merged one. I need help to restore it. 

Hey ​@Celine_ ​@ksn I have been observing that Figma Make is being buggy since today. Everything is glitching, taking alot of time to refresh or load. Even on the sites that are published, the sites are taking time to load, the interfaces glitches when I am shifting my app tabs. Sometimes it just gets stuck for a few seconds.Even in the apps where the supabase is connected, the data seems to glitch before loading and takes time to appear.

When I click dropdown menu on a file the menu options load so slowly that I am constantly clicking the wrong thing.  

Hi everyone, I'm currently learning components on UI3.The context is that I did create text property on component set (picture). However, when I tried to apply this to a specified element, I can't find the property. Can you help me with the reason, as well as solution ?Thank you in advance !  

The design is not rotated. This is happening on all my designs in my workspace.Figma is up to date, I just updated it this morning. Wed Nov 26 10:00 AM EST. I am using an Enterprise account with the Figma desktop app on a MacBook Pro (2023). The computer is also up to date and was restarted this morning. The internet connection and VPN are stable and strong.In this screenshot of my workspace, when I hover over the Auto Layout Gap value it is labeled as Horizontal gap even though it is a vertical gap in the visual design and the icon in the Gap field is a vertical gap icon.How do I fix this?This component is simply squares in a grid. Nothing else. It is not rotated. It’s just a square inside of other squares. This is happening on all frames in my workspace. And my colleague also can see it on their account from their separate computer (same model).Our design library has a set of variable values for vertical spaces and horizontal spaces.I would prefer to use the correct (vertical) variab

Is this a bug?The design is not rotated! This is happening on all my designs in my workspace.Figma is up to date, I just updated it this morning. Wed Nov 26 10:00 AM EST. I am using an Enterprise account with the Figma desktop app on a MacBook Pro (2023). The computer is also up to date and was restarted this morning. The internet connection and VPN are stable and strong.In this screenshot of my workspace, when I hover over the Auto Layout Gap value it is labeled as Horizontal gap even though it is a vertical gap in the visual design and the icon in the Gap field is a vertical gap icon.This component is simply squares in a grid. Nothing else. It is not rotated. It’s just a square inside of other squares. This is happening on all frames in my workspace. And my colleague also can see it on their account from their, separate computer (same model).Our design library has a set of variable values for vertical spaces and horizontal spaces.I would prefer to use the correct (vertical) variables

Hello,I am a teacher at a local art and design school in Barcelona, and I have been using Figma in my classes since 2016. In previous years, my students were able to verify their student status without any issues. However, this year they are unable to complete the verification process.Our students use separate institutional email accounts (G Suite) that are different from our main school domain. When they enter these email addresses, the system does not allow them to verify their student status.Could you please advise us on how to resolve this issue?Thank you very much for your help.

hello i have an account that has expired, but cannot pay invoices and its not appearedwhy?

I was charged for prorated Professionalseats (monthly) for the period Oct 25 – Nov 25, 2025.I had already canceled my subscription earlier, so this charge wasunexpected and appears to have been processed in error. I kindlyrequest a full refund for this invoice and confirmation that mysubscription remains canceled to avoid any future charges.Thank you.