Hello Support Team,
I am requesting urgent assistance in restoring access to a commercial project created under my Figma account.
The account was registered using an email address that has since been permanently deleted and is no longer recoverable. As a result, I cannot access the account or reset the password.
The project stored in this account is a paid commercial project developed for a client. I am the sole author and intellectual property owner of the design materials. Loss of access directly impacts contractual obligations and financial commitments.
At this time, I can provide:
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Screenshots of the project interface confirming authorship
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My full name used in the account
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Approximate period of project creation
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Any additional identification documents required to verify ownership
Please advise on the verification procedure required to either:
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Restore access to the original account, or
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Transfer the project to a new account under my control.
Given the commercial nature of the project, I kindly request priority handling of this case.
I am ready to provide any further documentation necessary to confirm my identity and ownership rights.
Thank you for your prompt assistance.
Kind regards,
Sofia Streltsova
