Hello!
I need help saving a Figma team that I lost access to but was the sole owner of. It has not yet been deleted.
I created my original Figma account using my undergraduate school email. The school has since deleted that email and updated it to the alumni version. Mail does not forward between the deleted email and the current. Because the previous version no longer exists and I was signed in with Google, I cannot reset my password or re-enter that account.
The account was on an education plan that had long since expired, but I intended to renew it as a personal plan eventually. I don’t know why or how I was signed out, but now I cannot get into the account. I can still see some of the links to projects that I had in open tabs, but if I try to go “Back to Files” from that page it goes to the new, empty alumni account.
Because I can still access the projects I once had open and because on another account it is prompting me to move files from my old team, I have reason to believe the files still exist. I would very much like access to my files back and would be happy to upgrade my subscription on a new account to have them transferred there.
I have read the support docs and am aware that empty teams are deleted after 28 days. I can see from my new account that the team still exists but I need to recover it before the window expires. I would also like to recover the files which were simply on the account I can no longer access that were not necessarily in the team (or maybe they were, I’ve never really understood how Teams work, to be honest).
Any help that could be provided would be extremely helpful, I have some meager backups but I would loathe to lose all of my work...
