I’m a student and my school is an approved bootcamp facilitator. Figma doesnt verify my student status though, after my school explicitly added my email through the verification proces in figma. They’ve asked for support there too with no response. There is nothing else they can do, since they did sent a request to figma. The administator urged me to post this question again here. Please help. It’s been a long time I cannot used the student plan.
Question
Student Plan not activated after school request
Hey
Could you share your support ticket number? I’d like to escalate the ticket internally so it gets prioritised. Our education team typically responds within 7 working days.
Also, just to double-check: when you applied, did you use your official school-issued email address? Applications submitted with personal emails are automatically rejected by the system.
Thank you,
Gayani
The educator is online bootcamp (their email is [redacted by forum moderator to remove PII] and the name is [redacted by forum moderator to remove PII]). My email is [redacted by forum moderator to remove PII] - because online bootcamps do not provide educational emails but submit a list of emails for verification
The bootcamp school sent an original verification request on January 19-20. Yesterday they sent it again after nothing has changed. Please please help. It will soon be a month.
Hey Natta, thank you for sharing those details, and I’m really sorry this has been dragging on for so long.
I’ve reached out to our Education team internally with the information you provided and asked them to take a closer look at your case. As soon as I hear back from them, I’ll update you here right away.
Thank you for your patience in the meantime!
Hey
The team can see that your account is showing as successfully verified for Education.
To make sure this gets properly reviewed, I’ve created a support ticket on your behalf. Your ticket number is #1762805 for reference. The Education team will take a closer look at what’s happening behind the scenes.
You should have received am email, could you please reply and describe exactly what you’re seeing that makes it look like the student plan isn’t activated?
Someone from the Education team should be in touch with you soon. I know this has been frustrating, and we’ll work to get it sorted out for you. Appreciate your patience!
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