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Question

Lost files after graduation, inaccessible school email

  • February 24, 2026
  • 1 reply
  • 10 views

N Pratt

I graduated from my school and I lost access from the school Figma account. I cannot sign in at all, and all the tabs is still there but it’s showing error page. I have zero access to the school’s email address. Could you please help me recover the files of my work into my personal account?

This account here is my personal email, if its possible to transfer any files into here that would be great.

Thank you

1 reply

djv
Figmate
  • Community Support
  • February 24, 2026

Hi ​@N Pratt, thanks for reaching out! 

I completely understand how frustrating it must be to lose access to your previous files associated with your school account. My team here on the forum isn’t able to assist with Account management, so I’ve created ticket #1763153 on your behalf to connect you with the support team. They will help verify you as the owner of the school account and try to recover your files. 

If you have any further questions, please reply to support directly via email.