I bought an annual professional plan of collab seat in January, but I don't know how the full seat got added because I never did add at the time of purchase.
I suddenly got an mail to payment for the full seat in February which I did not even know I had.
I have no idea what happened and the amount 184$ is expensive.
Can someone please help
Question
Billing- invoices
Hey
There are different ways to upgrade a seat in Figma, and you would either get a notification inside the file browser or receive an email notification, depending on which pathway was followed for the upgrade request. I am assuming in your case, it might be a self-upgrade resulting from editing a design file. Since you purchased a Collab seat and then might have edited a design file, you'd have been prompted inside the file to approve the upgrade before being able to edit it.
Once a seat is approved, the new seat will be added to your subscription and cannot be reversed. The seat will be billed at a prorated rate on your upcoming invoice. If a user occupies a paid seat when you approve a seat upgrade request for them, a prorated credit for the unused time in the previous seat is applied to your purchase of the new seat.
That said, I’ve created a support ticket so our team can review your account in detail and advise you on the best next steps. Your ticket number is #1762740 for reference.
Someone from the team should be in touch with you soon. Appreciate your patience in the meantime!
Thank you.
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