Unable to access education plan after approved SheerID verification

Hi ​@00outlines, 

I understand you’re having trouble creating or upgrading the team you want to use for your Education plan after your educator status was verified.

Could you confirm whether you followed the “Create, upgrade, or join a team” instructions in the Figma for Education guide?
If not, please review that section here: 3. Create, upgrade, or join a team

I can see your support ticket (#1753642, #1761526) on my end. While the Education team typically responds within 5–7 business days, I’ve escalated your case internally so it can be prioritised. Someone from the team should be in touch soon.

Thanks,

Hello, thanks so much for replying. 
I can confirm that I have tried to create a test team and still am only offered these options. 
 

Thanks for following up.

I’ve added your follow-up to your ticket(#1761526) and escalated your case internally so you can continue the conversation directly with our Education team.

I see the Education team has already replied to your ticket — please review their response and reply there if you have any additional questions or concerns.

To streamline our communication, I’ll close this forum thread for now. Please continue the discussion in your ticket.

Thanks,