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Dear Figma Team,I am currently on a Professional Plan where i pay $20 per month. Now for this month of November 2025, why am i seeing that i owe $56.77? What is it for? What has changed? I need access to my Figma so i can make my steady $20 per month. Unless there’s some valid explanation to this. RegardsEnoobong George

Hi team, I’ve lost an important file; and I can no longer find it on my account at all; can I get some help on this? I cannot see it in my Deleted either.

Hi there, I hope someone can help me with this! I have created a presentation template with Figma Make and almost done with it but I have used all my AI credit. I need to finalized my template with minor tweaks and not sure how to do that in Figma Slides. Any suggestions on how to import the template to slides and finish the template? Thank you!

I need help with an issue related to seats and billing. I accidentally added an extra seat to our Figma organization. The seat was never assigned or used, and I tried to remove it right away, but there is no option to delete or cancel it.Now I see a one-time charge of $129.40 scheduled for December 21, 2025, even though the seat is completely unused. This is a company account, and the payment method is our corporate card, so I really need to prevent this charge from going through.This was an unintended click and we do not require an additional seat.Thanks in advance for your help.

New version of Figma can not edit the measurement anymore. We can double click to edit it before. Now we can only use it as default measure number.Is it a bug? If not, then why remove this feature?

   我在用figma ai 设计一个简易的邮件模板后台，我想实现：根据预设内容，或者用户提供部分素材，就能生成对应的邮件模板，供用户参考里面的设计，但是最后生成出来的模板是蓝色占位图；尽管我让ai固定输出一张图作为示例，也还是蓝色占位图。我想知道原因，想知道这个蓝色占位图是什么意思？我该如何完善我的设计？ 

I can’t access the email support form that should be available for professional accounts:  Since you're on a Professional plan, you have access to email support for billing issues. You can contact the Figma Support team through our Support contact page Has this recently been removed? The issue: I have an annual plan and have been using Figma plugins without issue until today. Now when I select a plugin a popup appears about full seat access. ‘Continue’ is a vague CTA and I thought this would give a confirmation or more info but no, the account has been instantly upgraded.How can I resolve this as it is a genuine mistake and I have downgraded the user already.I now have a monthly invoice for December 18, 2025 of £76.31 but wish to remain on my existing annual plan. It also appears that I have lost my previous paid for collab status - as that now shows as additional £5 month.  Here is the errornous popup:  

what you were doing in Figma right before the problem happened.

I can no longer use Figma on desktop because the version for OS 11.7 is apparently no longer available. I was forced to update to a new version of Figma desktop. I did not subscribe to Figma to use it only while I’m online with a broadband connection. You took the app I’m paying for away from me. That sucks. Is it even legal? 

Hello, I have already contacted support but haven't received a response. Here is my problem: I am a graphic design student, and following my professor’s instructions, I applied for the Figma Education Plan.My professor asked us to link the plan to our university email address, but by mistake, I initially associated it with my personal email. After realizing the error, I deleted both accounts and started the process again using only my university email address. However, when I try to reapply for the Education Plan, I receive the following message: “We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”To resolve this, I contacted SheerID directly. They confirmed that my verification request was already successfully approved on October 14, 2025, and assured me there are no issues on their end. Could you please help me activate the Education Plan correctly on my university account? I would greatly appreciate your assistance in resolvi

the issue can’t edit the text if the text is component

I have integrated SSO with azure entra ID and created 4 groups on azure side , and now i need help with these things:-1.When i add a user in a group, there are 2 users coming in same name,  one is coming as SCIM pending and one is coming as active user with his employee-id.2. I need to migrated 300 users , if i migrate 1 user for testing , will it be counted as a new user or the same seat will be replaces with sso, does the work done by that user be deleted or how will it work.3. How can i create the group for admins that has only readonly seat.ThanksNeelesh 

Dear Figma Legal Team, I am writing to report a serious case of copyright infringement on the Figma Community platform.Someone has uploaded and is publicly selling my original design files without my authorization. Here are the details of the infringement: Infringing file link: https://www.figma.com/files/team/1403588288098435701/resources/community/@Alessia_Brown?fuid=1403588286271889552https://figma-file.store/ My original work link:http://xhslink.com/o/5huyuFjIGlo （Xiaohongshu Note Link）http://xhslink.com/o/3iPDIbbMnTG （Xiaohongshu Note Link）https://xhslink.com/m/3Aw4IkwnTKa  （Product Link）https://xhslink.com/m/1cCTbMBduQV   (Personal Xiaohongshu Homepage！！！)Description of the infringement: This user plagiarized my original Figma design (including layout, components, and visual style) and uploaded it to the Figma community for public sale, while removing my name and branding. Proof of ownership: 1.My work contains the word "Janice," which aligns with my Xiaohongshu (Little Red Book)

I’m running into an issue with my EDU account on Figma Make. My dashboard originally said that my credits would reset on November 30, but when that date arrived, the reset date changed to December 1. I assumed it was just a small delay, but it now looks like the reset date is being pushed back by one day each time I check.

Is there a way to export an AI generated page into a regular figma design file and then edit from that?

Hi everyone,I’m having a persistent issue with verifying my Figma student account and I’m hoping someone here has experienced something similar or can point me in the right direction.After two verification limit resets by Figma Support and three emails to SheerID, I’m still unable to complete the verification process. I reach the very last step where SheerID sends a verification link to my email, but when I click the link, I only get an error page.To help the verification process, I’ve already sent SheerID:My student ID My class schedule Emails sent from my official university account (ending with “.edu”)Despite this, SheerID keeps sending generic, automated responses with no explanation of why my verification fails or what I should do differently.Has anyone faced something similar? Is there any workaround or a more effective way to get help from SheerID? At this point I’m stuck in a loop and can’t access the student benefits at all. Figma support says they cannot verify my student sta

Hi, I've been a user of Figma's education plan for a few years now and was prompted to reverify my account a few months ago. I followed the instructions that were sent to me via email to reverify my account and it seemed to work, yet my student account still reverted back to a basic plan. I've been trying to reverify my account again, but I keep getting an error that says "student verification limit exceeded."I contacted SheerID already and they confirmed that I was approved for the education plan on their end. I contacted Figma education (education@figma.com) about this issue weeks ago and still have not gotten a response after multiple follow ups. Is there anyone that could help get me my education plan back?

Hi there- I went to login to my paid Figma account and couldn’t remember my password since refreshing my cache, so I decided to login with my Gmail to save time. When I did, it briefly flashed me my existing account with my previous work, before then prompting me to create a new account entirely. I now seem to be locked out of my paid account using the same email. It’s like Figma created an entirely new account for me, using the same email, but now it’s the Starter Plan (free) and has none of my previous work. Help!

Hello,  I cannot access my education plan. I went through SheerID and they said that you guys will walk through this with me. Here is my proof of verification. Email address: [redacted by moderator to remove personal information] Verification ID: [redacted by moderator to remove personal information] Date of approval: [redacted by moderator to remove personal information]

I recently purchased figma professional full seat. From past few days i am facing this error in figma Make. couldn’t move forward nor revert back to previous version. I tried long detailed, short and crisp prompts, not working. please help ASAP. I am running out of time to submit my portfolio.Figma make error with the prompt. 

I have had a paid plan for several years now, and after updating my email address my account was downgraded to a Starter Plan. I don’t have access to my previous email, so I can’t retrieve my sales receipt. I started a chat with the AI agent and was recommended to submit a Support Form, but since I am now on the Starter Plan that options is not available to me. There is no way to check what happened to my plan, so I am here in the forum hoping someone can't get me out of the logic loop I am stuck in.I would appreciate any help!

Hello, I have been messaging back and forth with Figma for months; however, there is no one directly being able to assist me. I have verified my account through SheerID, and they gave me a verification code. However, Figma is unable to create my educational plan. I have messaged them many times, and I haven’t gotten a response yet. It keeps asking for verification, so I resubmitted the form and I keep getting the error that verification limit exceeded. Can anyone assist at Figma or will I be not receiving any information going forward as I have already attempted to go through every outlet? 

Note: I originally created another topic for this, but made a mistake in titling the post, and I could neither edit the title of that post nor delete the post.  Please delete that one—this is the corrected version.On the “Create plugin” modal that shows up when one chooses “New plugin…” from “Plugins › Development”, there are two choices, represented by two cards: “Multi-product” and “Figma Design”.  These are designed as “mega-radio buttons” where the entire card acts as a radio button—clicking on the card will select that option as if it were the radio button itself.There are also actual radio buttons on these cards, in their upper-left corners, and clicking anywhere on the card toggles these radio buttons to their “selected” state and also wraps the whole card in a thick, higher-contrast border to create a whole-card “selected” state.The problem is, while the entire card can be clicked to select it, the one part of the card that is the actual radio button that should be the interact

Hello, I’m the owner of a design file created with my education account [redacted by moderator to remove personal information]. Recently, when I try to open it, I get the error: “Hmm, we couldn’t find that one. This Design file may have been deleted, moved, or made unavailable.”This project is critical for my academic deadline, and I need urgent help recovering it. I haven’t deleted or moved the file myself, and I’m unsure why it’s now inaccessible.  Here are the links: Design file: https://www.figma.com/design/DMi98a8nOyZxNS8c7Tzukd/Project_Template?node-id=10794-938&t=FgnZGOi3jT4O8gwx-0 Prototype page: https://www.figma.com/proto/DMi98a8nOyZxNS8c7Tzukd/Project_Template?node-id=10653-300&t=FgnZGOi3jT4O8gwx-0&scaling=scale-down&content-scaling=fixed&page-id=1515%3A5&starting-point-node-id=10509%3A2 Could someone from the Figma team or community please advise how I can restore or access this file? Any guidance would be greatly appreciated.Thank you,Salina Pudas

Hey, i want to create quite a few custom landing pages that are personalized. How many can i create under each plan and also be able to share them?