Skip to main content
Question

Our students are not upgraded to Edu Plan

  • February 25, 2026
  • 2 replies
  • 58 views

CoCreate Admin

Hi Figma team,

Our CoCreate program was accepted as a verified bootcamp partner a couple months back. We have submitted a Google Sheet of students/educators a week ago and they have yet to be upgraded. 

 

Please help us solve this issue asap as some of them will be downgrade from the free trial tomorrow.

2 replies

Celyn_L
Figmate
  • Figmate
  • February 26, 2026

Hey ​​@CoCreate Admin — Celyn from Figma Community Support here. 

I’m sorry to hear about the delay in upgrading your CoCreate program participants, especially with some of their free trials set to expire tomorrow — I understand how time-sensitive this is.

Please reach out to education@figma.com so our Education team can take a closer look. It would be helpful to include:

  • The Google Sheet you previously submitted

  • Screenshots (if applicable)

  • A brief timeline of when it was submitted and any follow-ups

That context will help the team review things more quickly.

Once you’ve contacted the Education team, feel free to share your support ticket number here — I’m happy to help escalate this internally and flag it for priority review.

Thanks for your patience while we work to get this sorted.

 


CoCreate Admin
  • Author
  • New Member
  • February 26, 2026

Hi Celyn,

We had submitted an email request to education@figma.com.

 

Looking forward to have it solved.

 

Best regards,

CoCreate Team