Our students are not upgraded to Edu Plan

Hey ​​@CoCreate Admin — Celyn from Figma Community Support here. 

I’m sorry to hear about the delay in upgrading your CoCreate program participants, especially with some of their free trials set to expire tomorrow — I understand how time-sensitive this is.

Please reach out to education@figma.com so our Education team can take a closer look. It would be helpful to include:

• The Google Sheet you previously submitted

• Screenshots (if applicable)

• A brief timeline of when it was submitted and any follow-ups

That context will help the team review things more quickly.

Once you’ve contacted the Education team, feel free to share your support ticket number here — I’m happy to help escalate this internally and flag it for priority review.

Thanks for your patience while we work to get this sorted.

Hi Celyn,

We had submitted an email request to education@figma.com.

Looking forward to have it solved.

Best regards,

CoCreate Team