Not able to verify Education plan

Hi ​@Sathvik Shetty — Celyn from Figma Community Support here. I’m really sorry for the repeated verification attempts you’ve had to go through. I understand how urgent this is, and appreciate you taking the time to flag it here.

I’ve sent you a DM so we can gather a bit more detail and help move this forward. Thanks for your patience — we’ll work with you to get this sorted as quickly as we can.

I have been unable to validate my student plan for the past six months. I am currently enrolled in a bachelor's degree program. Presently, when I attempt to verify, I receive a "limit reached" notification. Your assistance in resolving this matter would be greatly appreciated, as numerous critical files are inaccessible.

Hey,

 I have been unable to validate my student plan for the past six months. I am currently enrolled in a bachelor's degree program. Presently, when I attempt to verify, I receive a "limit reached" notification. Your assistance in resolving this matter would be greatly appreciated, as numerous critical files are inaccessible.

[Moderator note: This post was merged from "Student Verification Problem" into "Not able to verify Education plan" on 11-Feb-2026.]

Hi @Harsh_01 — Celyn here from Figma Community Support.

I’m really sorry to hear you’ve been running into this for so long, especially with important files currently inaccessible.

Please email education@figma.com so our Education Team can take a closer look. It would be really helpful if you could include screenshots and a short summary of what you’ve tried so far to help move things along more quickly.

Once you’ve contacted the Education Team, feel free to share your support ticket number here. I’m happy to help escalate internally and nudge the team to take another look as soon as possible.

Thanks!

Hey ​@Harsh_01 — thanks for reaching out, and sorry you’re running into this as well. I’ve merged your post into an existing thread so we can keep related reports together. Please take a look at the response from ​@Celyn_L for the recommended next steps.

[Moderator note: This post was merged from "Student Verification Problem" into "Not able to verify Education plan" on 11-Feb-2026.]

I have contacted your team via email but have not yet received a response. Please advise on the next steps, as this issue has remained unresolved for approximately six months.
[Screenshot redacted by the moderator due to PII]

Hey ​@Harsh_01, I’m sorry to hear that you haven’t received a response from the Education team, and I sincerely apologize that this issue has been ongoing for nearly six months.

I can see that you have reached out under ticket #1741058 — I’ve escalated your case internally to ensure it receives the attention it deserves.

To protect your privacy, we’ve also removed the screenshot from your post as it contained PII. Just a reminder that account-specific information can’t be shared in this public space.

Please keep an eye on your inbox, a member of the team will be in touch with you shortly. We truly appreciate your patience in the meantime 🙏