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We are using a Figma Professional plan.The email associated with the account was deleted and later recreated with the same address and domain (sergio.mendez@servifacil.com.mx)The account still exists, but password reset emails are not being received.We need assistance recovering access or migrating the files to another account.

I am having the exact same issue as others with publishing plugins after being asked to set up 2 Factor authentication. I have tried emailing support but have not got a response. Can you please create me a ticket too and get this resolved.  

Hi I need someone to help me set up my account to make sure it’s the pro version for students. I got verified as a student but I should have the pro version. 

My plugin hasn't been approved for a long time and I haven't received any notification. Please help me.The addresses of my two plugins are as follows：https://www.figma.com/community/plugin/1593181319238050839figma.com/community/plugin/1593183396355307551

I am trying to contact ANYONE at Figma as my renewal is coming up and have some questions and adjustments to make.  Who can I contact? I also have a ticket opened 1685455 for someone to reach out to me.  Please advise.  Thanks,Shawn

Hi Figma-team,there have been several tickets regarding custom fonts that cannot be displayed in Figma Sites. About a month ago, you mentioned that the team is working on this but couldn’t share a specific timeline yet.Since some time has passed, I’d like to follow up and ask if there are any updates you can share. Perhaps a rough timeline or further details on when this feature might become available.Thanks a lot in advance for your feedback.Best,Carla

Hey Figma team — hoping you can help get this in front of someone who can actually investigate/restore.We moved a file (“SecondWave Documents”) out of our team project into Drafts, and immediately afterward the link started showing: “Hmm, we couldn’t find that one… deleted, moved, or made unavailable.” Now it’s inaccessible for everyone who should have access, and we can’t locate it anywhere (Recents, Drafts, Search, Trash/Deleted, other teams/workspaces).File link: https://www.figma.com/design/ViUZaBqZnVjj8tGkC8xeEW/SecondWave-Documents?t=tLiBtoEIQz21baua-0Workspace/Team: SW FilesAffected users: [redacted customer PII - DJV 14 Jan 2026]This file is a core SOP/docs hub for our business, so this is blocking us.Request: Can a Figma Support Specialist please open/escalate this as a recovery case (backend lookup by file ID) and tell us: Was the file deleted, moved to another org/team, or made unavailable due to permissions? Is it recoverable, and what’s the latest recoverable version/tim

We are a county government and want to use the free version of Figma to view UX/UI files created by a vendor.  Some companies don’t allow county government to use free versions.  Wondering if Figma is the same?  Not seeing anything prohibiting it but want to make sure.Thanks much,Melanie

I was charged for a Professional Plan this month after I had submitted a cancellation. My account is locked and no longer active, so I’m not sure why I was billed. I would like a refund. 

Hi all, I'm using the Figma Library Analytics REST API to collect usage data for components in our design library, but I've encountered a limitation that prevents me from getting per-component file breakdowns. What I'm Trying to AchieveI need to identify which specific files use each component in my library, along with the instance count per file. For example:- Component A is used in:  - File 1 from Team A: 50 instances  - File 2 from Team B: 25 instances  - File 3 from Team C: 10 instancesI know this information is visible through the Figma library analytics window, What I've TriedI've tested the following API endpoints extensively:1. GET /v1/analytics/libraries/{key}/component/usages?group_by=component   - ✅ Returns total usages, file count, and team count per component   - ❌ Does not provide list of which files2. GET /v1/analytics/libraries/{key}/component/usages?group_by=file   - ✅ Returns list of all files using the library   - ❌ Shows total library usages per file (all components

Please help, when I go into presenting mode my screen doesn’t take up the full screen. I’m using Figma’s 16:9 size template and I played around with every mode in the presentation settings (responsive, fit to width, fit to width and height, etc). the best option i could use is fit to width and height but it still has the black margins on the top and bottom. what’s the easiest solution to fix this so the screen is truly full screen? i really want to avoid resizing/readjusting all my components. 

저는 학생(대학생) 계정으로 로그인했는데, 학생 플랜 인증이 안 돼요. 사용량 제한을 초과했다고 나오는데, 이게 맞는 건가요? 급한 작업을 바로 해야 하는데, 기다려야 하나요? 빨리 인증해 주세요. 여권이랑 재학증명서 같은 서류는 지금 바로 첨부할 수 있어요. 제발 빨리 처리해 주세요. 몇 달 동안 피그마를 못 쓰고 있어요.. 

 Hello Figma Support Team,I’m writing to report an issue where I’ve lost access to Figma designs that were created for me, even though the designer was the original owner of the files.The designer initially owned the file and shared access with me during the project. However, when I tried to open the file today, I found that my access had been removed and the file is now asking me to request access again. This was done without any prior notice.Details of the issue: My Figma account email: (redacted by the moderator due to PII) Figma file link: [redacted] File / Project name: FALcom – V1 Designer / file owner username on Figma: Intel Grafix Date access was removed: Unknown (I discovered the issue today when access was no longer available) Nature of the agreement: Client–Designer (designs were created specifically for my business/project) Although the designer was the original owner of the file, the designs were created for my use. Losing access has caused disruption to my work

Hello! Am I the only one experiencing this? I cannot set default color for new text frame no matter what I do. 

Hello Figma Support Team,   I recently subscribed to Figma Professional and canceled it about a month ago. I understand that the subscription will not renew, and I no longer have an active plan.   However, I still see a charge of $15.00 on my card, even though the subscription is canceled. Since I am not using the service and do not have an active subscription, I kindly request a refund for this amount.   Could you please look into this and help process the refund at the earliest?   Thank you for your support.   Best regards, Top Up Game

Hello! I need help understanding a billing issue.I cancelled my Professional team subscription before the renewal date. My team now shows the Starter (free) plan, and I do not have access to billing settings or paid features.However, on December 1st I received an invoice for $15.17 USD, and my bank showed an automatic payment attempt from Figma. I previously paid only $5 USD for my plan, and I did not add any extra seats.I am confused because:• the subscription was cancelled in advance• the account is now on the free plan• I didn’t add any seats• I don’t owe anything as far as I understand• but I still received an invoice and a failed charge attemptCan someone from the Figma team please confirm:1) that my subscription is fully cancelled2) that there will be no more payment attempts3) that I do not have an outstanding balance4) why the invoice amount was $15.17 instead of $5Thank you very much!  

When I moving a surface with my mouse middle button, a random text appears on the surface.Video: Screencast Browser: Firefox 146.0.1 (64-bit)OS: Ubuntu 25.10 Edit:Reloading a browser solves the problem, but the problem happens every time after text input,for example, after modification the width property of a frame. Reloading tab doesn’t solves the problem.

Hi Figma community/team! Wondering if anyone has any context on this strange selection lag issue I run into when selecting component instance nodes:Our plugin listens to selection events via selectionchange event (docs) On selection change, we want to evaluate figma.currentPage.selection and perform some calcuations This works fine and well, EXCEPT for the case where the current Figma selection includes component instance nodes In that case, when the user selects a component instance node directly, the selection of the comp instance node lags (see video-- there's a lag as the selection boundary "flashes" when selecting an instance node, VS no lag when selecting a frame node) But what's odd is that if I select a parent node containing that same comp instance node, e.g. a frame, there is no lagI can consistently reproduce this laggy selection with the simple code below. It appears any reference to figma.currentPage.selection in the selection event handler causes the performance to dip wh

I am new to Figma and have been working on a project. When I zoom in on my elements, a tiny pixel grid shows which allows me to make sure the elements are evenly spaced. Now that grid is missing. Can someone please help me to figure out why it is not showing?

Hi Figma team,I’m posting here because I’ve been unable to get timely resolution through standard support channels and need this escalated to billing.Issue summary: I was on an annual Pro plan and transferred the account to a Free Educational Account for my institution  Figma still attempted to charge my account The initial annual charge failed I canceled the plan immediately and did not reactivate it The UI showed the plan as canceled, with a “Reactivate plan” option and a $0 upcoming invoice Despite this, I woke up today to a pending debit charge of $418.08 from Figma I did not authorize this charge. The plan was canceled, no services were being used, and the charge occurred after cancellation.This is currently a pending transaction, and I’m urgently requesting that Figma void the charge before settlement and confirm in writing that: The subscription is fully canceled The charge will be reversed / voided No future charges will be attempted I’ve documented everything (sc

Snapshot from the new figma sidebarThe recent sidebar update from Figma doesn’t communicate when there’re library updates with in File mode. File mode is where we live 99% of the time. At least a little badge/dot indicator on the tabs to have a notice there’s an update.

Hello Figma Team / Community,I’m facing an issue accessing my Figma account.I originally signed up using my previous company’s Google account (which is now suspended because the company has shut down). As a result, I no longer have access to that email address and can’t receive password reset or verification links.Now I’m stuck because: Figma only allows email changes through confirmation on the old (suspended) address. Support replies are also being sent to that same old email, so I can’t see any responses. I still have full proof of ownership of the account (workspace name and other info).Could someone from the Figma team please contact me privately so I can verify my identity and update my account to a new email?(For privacy reasons, I’m not sharing my old or new email publicly, but I can provide both directly to the support team.)Thank you for your help! 🙏

September 29th has passed and I am unable to discontinue my education plan, so I would like to upgrade.

I cancelled my subscription in early January, but I was still charged. How to cancel the subscription completely?Invoice ID:in_1SpkZyIvcqWR3dFD323L0W5OTeam: Людмила Болдина's team

Sometimes the color picker/eyedropper stops working on the selected object.Steps: Select a rectangle → click its fill color → use the eyedropper to pick a new color.Expected: The rectangle’s fill changes to the picked color.Actual: Instead, an existing color variable (in the Variables table) gets updated with the picked color, as if that variable was selected. I didn’t open the Variables panel or select any variable.