Get Solutions

I’m experiencing a major issue on a specific Figma file within my company workspace. Since I started working on this file, I’ve been unable to use key functions such as Undo, Redo, and Auto Layout.The keyboard shortcuts for these actions do not work at all in this particular file. However, the same shortcuts function normally on my personal Figma account and in other files, so it seems isolated to this company account file that I am working on. (I Even log in as an admin and not collaborator).This has become a major constraint to my workflow, especially as this is a paid professional account.Could you please assist in identifying the cause of this issue or recommend a fix?

For 2 months already I’ve been seeing unexpected behavior when playing prototypes in Present mode (desktop app).Elements set to Fixed position don’t stay in place and sometimes jump unexpectedly. They have absolute position and are fixed, but they shift from screen to screen. Screen layouts occasionally appear broken (elements get misplaced, copy changes, hover states freezing, elements shift), even though everything is set and looks correct in Design modeNote: The prototype settings and interactions are configured correctly. This occurs not only in new prototypes, but also in older prototypes that previously worked fine. And also this behaviour is not consistent. Sometimes it happens, sometimes it does not.Anyone experiences the same issues? 

I am trying to build a structured icon library in Figma using the Streamline icon set (Line, Solid, and Duotone styles). I have about 5,000 unique icons per style, and I’m struggling to automate the import process.The ContextOriginally, my folder structure was:Style > Category > Sub-category > Icon.svgUsing a script, I restructured the folders to make it easier to create components with variants:Category > Sub-category > Icon Name > Style=X.svg(Where "Style=X" is the actual filename, e.g., "Style=Line.svg", "Style=Solid.svg")The ProblemWhen I drag the main folder into Figma, it ignores the directory structure entirely and "dumps" all 15,000+ SVGs onto the canvas as flat layers. To make matters worse, because many files share the same name (e.g., "Style=Line.svg"), Figma appends ascending numbers to the names, breaking my naming convention.I have tried several plugins—both icon-specific and general library managers—but none of them seem capable of taking the three styl

Hi team, Here’s what i found, when i select one Image/frame to vectorize, it does makes it vector shapes etc. After that, if we delete that image from canvas, the toolbar of vectorize still remains open instead of exiting. Is this behaviour is on purpose?   

Its been about two weeks now that I’ve been trying to get my Figma student account verified. I’ve already reached out to SheerID but they permanently closed my ticket. They didn't give me a reason why. I used my college email to verify and uploaded evidence of my enrollment. I dont know what to do. I’ve already missed out on a lot of collaborative work and I’m afraid this will cause me to loose points in my assignments. I tried to verify my status again but it said I had exceed the limit of attempts. Please help. It seems I’m the only one in my classes that is having this issue. 

How does inviting members to my project that are already paid collab members work? Do I inherit their annual costs or are they responsible for their seat license. 

Hello, The previous owner of the team has deleted their account on 2026/01/30. Team project name: 윤지/희진 Previous owner email: [redacted by forum admin/moderator to remove PII] New owner email: [redacted by forum admin/moderator to remove PII]  Before the account deletion, the ownership of the files was transferred to my account.However, since the files belonged to a team project, the files are no longer visible and appear to be missing after the previous owner left the team. I would like to request assistance in recovering the missing files or restoring their visibility under my account. Please let me know if you need any additional information, such as file URLs or screenshots.

I was working on my scholarship application for Config, and I wanted to go through all the pages to see what other questions/prompts I had to answer in the future pages. I put in default responses like “This is a test.” so that I could bypass the required fields. I did not realize that after the page that asks you about potential allergies is the last page of the application. The “next” button turned into “submitting.” I have been searching all weekend to find who to contact through the forums and “chat with Fig” and none of these resources have helped me. I know the application closed on Jan 31 and I’m a worried that I will be overlooked.Who can I contact to update my responses?I finished all my responses ahead of time, and made a genuine mistake. I was really looking forward to attending Config and having the opportunity to afford meeting this community of folks that are creators.

I am in a Figma Make project with multiple linked pages, when I select the point and edit to select a specific element it keeps changing the page and going to another page instead of the one I was just on. I’m not able to select the specific elements on pages because it keeps changing pages as soon as I click on point and edit. I just updated my Figma this morning to the newest update and now have this issue.

FIGMA MAKEI keep getting this message” This document contains unsaved changes. These changes are saved locally and will sync when Figma reconnects” .at the same time I am just unable to get any response after i put my prompt and the offline sycn takes days.. it is very frustrating. I logged out many times .. nothing works..  

Hi, it would be great if you guys can help me out on this. I've been trying to publish my website so I can see how it behaves, but I'm getting a distorted page every time I publish it. It doesn't look distorted in my Figma make file, so I'm not sure what is wrong. I depublish it, I republish it again, that didn't seem to be the issue. I logged out and logged back in, that didn't help either. I reviewed the past files, and solutions have been asked in the forum, and tried to troubleshoot, but it doesn't seem like it's getting resolved. 

Hi Figma Support,I am writing to request the restoration of a Team Library file that was accidentally deleted.I must emphasize that this file has been completely purged. We have already performed a thorough check of the Trash folder with the filter set to "Created by: Anyone," and there are absolutely no records or traces of this file remaining.This file is critical to our design system and ongoing work. Here’s the file link for your reference:File URL: https://www.figma.com/design/goV6fuxKBVmamiGeca8nA3/ZStack-Kit--Base-Obra-?node-id=272-27980&t=b0MtFb2t9ip4g8lK-1Since the standard recovery options are not working, could you please help us recover this file from your backend database?I look forward to hearing from you soon.Thank you for your help.

Hey, The preview looks great but then when I publish and navigate to the site, the theme.css file seems to be missing resulting in the published version looking rubbish. This seems to have happened since the last update. Please investigate. ThanksSteven

Hello, I am a graphic design educator at Dawson College in Montreal. One of my students cannot get his credentials verified since his verification limit has been exceeded. He has contacted both SheerID and Figma to no avail. I have written to education@figma.com on his behalf, along with proof, but I have yet to receive a response - it’s been a week. This software is essential to my students’ learning. Hopefully I will get a quicker response here. 

Hi, I recently reinstalled Figma and am having trouble finding my local file’s assets. Usually the colors, type styles and components are listed on the left, but only the components are showing. Did something change, or do I have to do something with my settings? Thanks 

I want to change my current gmail to my education email adress so that I can reverify as an Educator for my university. But, when I tried changing it, after I got the confirmation email and clicked the confirmation button, the following message appeared:The email address cannot be updated: "..." is already in useI don´t know what it means, since there’s no account linked to that email. After that, I tried creating a new account with my education email, to try and solve the problem. But this other message appeared: “That email and password combination is incorrect”I dont know what else to do and I don’t understand what’s the problem with my education email. Ideally, i would prefer the first option (updating the email), so that I don’t loose all my files.

Olá peço que reembolsem e cancelem minha assinatura, pois um integrante da minha equipe assinou e eu ja tenho uma conta profissional com voces! espero o reembolso, pois fez a compra dentro do prazo de 24horas

Today I was charged for a subscription, which I did not want to renew and on the same day I wanted to cancel it. I have already canceled the subscription, please tell me how long it will take to get the money back to my card. Thank you!

This Figma Make update is yet to appear in my Figma App. Are the updates being pushed in batches or I need to do something to ensure I can access these new Figma Make Features?Kindly let me know

My account doesn’t show the Variables panel. I’m able to create variables, but I can’t access the Local Variables manager in any file.It seems that my account has partial access to this feature.Could you please enable the full Variables panel for my account?Thank you very much.

I added a custom domain and all my DNS settings are correct and have propagated.  It has been a few days and my status is still “Awaiting certificates”.  It says it will take 15-30 minutes and I am losing sales because my website is not reachable.  How can I resolve this issue?  Thanks!

I have created a new plug in and im watting for revision and aproval. How long is it take? And also, after aproval, can I sell my plug in troght figma service or I will need to use third party payment services?Thanks for the info! 

Using the new GRIDS feature:Does anyone know how you can:• Insert a ROW or COL in the middle of a GRID?• Or if you can reorder the ROWs or COLS? I can’t see a way of doing this, Am I missing how to do this?  or is it a gap in the functionality? To be clear I and others are using grids to create tables, and reordering rows and columns is an obvious need. Cheers  

I created a file using Figma Make in a Starter account, then shared it with my higher education Education account.In the Education account, I had edit access and have tried transferring ownership from free to education account, and duplicating the file. When I attempt to use the Copy design feature, I am prompted to upgrade to a Professional plan, even though higher education accounts should have access to this feature.The issue persists regardless of file ownership or duplication.