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Abdelmoneim Reda
Abdelmoneim Reda
New Member
April 23, 2026
Question

Critical Issue: Version History and Collaborators Disappeared Across Multiple Files

I am experiencing a severe technical issue with my account and files. After downloading a file from the Community and re-uploading it to my Figma account, I noticed the following issues across my other existing files (which are unrelated to the community file):

  1. Missing Version History: The version history for my older, unrelated files has completely disappeared. I can no longer see previous iterations or timestamps.

  2. Collaborators Not Showing: All collaborators who were previously invited to these files have disappeared from the "Presence Bar" (avatars at the top).

  3. Real-time Sync Issues: Even when team members are currently active in the file, their cursors and avatars do not appear for me, and my presence does not appear for them.

This topic has been closed for replies.

1 reply

Celine_
Figmate
Celine_
Community Support
April 23, 2026

Hey ​@Abdelmoneim Reda , thanks for flagging this! That definitely doesn’t sound like expected behavior.

Just to clarify: downloading a file from the Community and re-uploading it shouldn’t impact other unrelated files in your account.
The issues you’re describing (missing version history, collaborators not showing, and real-time presence not syncing), point more to a potential permission, or sync issue rather than something caused by that specific file.

A few things worth checking:

  • Access level / workspace: make sure you’re still in the correct team/workspace where those files live (especially if you belong to multiple teams)
  • Connection / session: try refreshing the page or logging out and back in to reset real-time sync
  • Different browser or app: test in another browser or the desktop app to see if that helps.

If the issue still persists, I’d recommend reaching out directly our support team to take a closer look at your account (since this is affecting multiple files and core functionality).

Please submit a support request, to do that: Go to the Support Hub / Type “Report a bug” / Click Start a chat and select Enter /
In the form, include:

  • Links to a few affected files and grant "Can View" access with support-share@figma.com. This allows us to reproduce the issue and investigate, thanks!
  • Approximate time when you noticed the issue
  • Screenshots or a short screen recording if possible

They’ll be best equipped to investigate what’s going on, thank you!

 

Update: The Technical Quality team is waiting on your reply to continue the investigation. Please check your inbox when you can, thank you!

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