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Pro 계정 사용 중 Dev 시트를 실수로 추가하였는데 바로 결제되었습니다. 바로 취소 부탁드립니다.

  • April 22, 2026
  • 1 reply
  • 46 views

조하연

실수로 데브 시트를 하나 추가했다가 바로 뺐는데 왜 바로 다음 달 결제가 되는 건가요? 사용 안 할 거고 1분도 사용한 적 없습니다. 추가된 dev 시트 금액 취소해 주세요. 카카오톡으로도 문의드리고 메일로도 문의드렸으며 고객센터 통해서도 문의드렸는데 도대체 언제 답변받을 수 있나요? 

I accidentally added a dev seat and removed it immediately, so why am I being charged for the following month? I have no intention of using it and have never used it for even a minute. Please cancel the charge for the added dev seat. I've reached out through KakaoTalk, email, and the customer service center — when exactly can I expect a response?

1 reply

ksn
Figmate
  • Community Support
  • April 22, 2026

Hi ​@조하연 - apologies for the confusion and unintended billing.

I checked on my end and see that you have two support tickets. One of our support team members has just responded with additional details, which should resolve the issue.

If you haven’t received that message yet, please let me know.