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I've been receiving one-time charges and credits for several months now, and I don't understand how this bill is calculated. I currently have four monthly full seats and one full annual seat, so my monthly bill should be $80. Why is there an additional charge of $36.77? 

Hello, I’ve tried to verify my student status through SheerID, but it does not work properly. Every time I upload something, I get an error that says:“The document is insufficient for establishing eligibility for this offer.”I’ve submitted the two documents that they suggested, my transcript and a tuition reciept, with my full name, the school’s name, and the date (current academic year/the current date). My school ID does not contain an expiration date, so I couldn’t do that.I’m not sure what’s wrong; I’ve emailed SheerID support, and they’ve been unhelpful with a copy-and-paste message that says they can’t help me. Here is the email:After a deeper look into your request, we are sorry to inform you that we are unable to verify your status at this time. Because our system could not validate the information provided—and due to the nature of our verification platform—we are not able to offer further details or manual assistance for this specific request. We realize this isn’t the news yo

Hi Figma Support Team,I hope you are doing well. My Figma account link has been deleted and I am unable to access my projects. I have already tried recovering it, but the issue persists. Could you please assist me in restoring my account or providing access to my projects?Thank you for your help.Best regards,

Hi,I’ve been trying to verify my student status for Figma Education Plan through SheerID, but I have had many problems: at first, when I sent the file for the first time (in Italian), they told me they would have had responded in less than 24 hours, but this didn’t happen. So, I resent another form (with the same document), because I thought it was an error, but even in that they didn’t respond.I sent an email to SheerID support, and they told me: “we are unable to verify your status at this time”So, I tried to send another documents in SheerID, but I received this error: “Verification limit exceeded”. I tried to contact figma support through a form, attaching some of my school’s subscription files, but it answered Fig, telling me to “to work directly with the SheerID support team at figmasupport@sheerid.com rather than trying to resubmit multiple times.”.So, I sent another email to SheerID, and I received the same message by the same person: “we are unable to verify your status at thi

​My entire Allure project, which I've been working on for two years, suddenly disappeared... It's neither in the drafts section nor in the trash section...I see on the forum that this figma error is common and I'm not the only one facing this problem... I messaged ​@Celine_, who is a kind of figma support as far as I understand, and she gave me a link where I can send my request for help, but no one is really helping... they keep telling me to check the trash section and stuff like that.. Can someone help please?

Currently, my site is experiencing problems when I try to publish it. Unfortunately, there isn’t any additional information about the issue because the error message isn’t clear. Could someone help me? It has been like this for two days now. 

Hello, I’m experiencing errors across all of my Figma Make prototypes. Each file now shows warnings or errors, even though most of them previously worked without any issues.Before making major changes, I usually duplicate the file as a backup. These backups and duplicates were working perfectly fine until last week. Since then, I’ve started seeing warnings and errors across all of them.Additionally, the bar charts are not loading properly. They appear for a split second and then disappear.Has anyone experienced something similar or knows what might be causing this?

Hello Figma Support Forum,I’m reaching out because I’m unable to publish a second Figma Site even though my workspace is on the Professional plan.I successfully published my first site without any issues. However, when I attempt to publish a second site, I receive a prompt asking me to upgrade my plan.Here are the steps I’ve already taken to troubleshoot: Confirmed the site file is in my Professional workspace (not in Drafts or a free workspace) Copied the content from my free workspace into a new site created directly in the Professional workspace Tried duplicating the site file and publishing the duplicate Confirmed my account has editor access in the workspace Logged out and back in and cleared my browser cache Confirmed it happens on both desktop and web app Despite these steps, the publish button still prompts me to upgrade.Could you please help me understand why the second site cannot be published and whether there is a limit or configuration issue affecting my workspac

Screenshot attached, this keeps happening. Where is auto layout? why doesn’t it work in this case? and in dozens of other cases I look everywhere for it, My entire workflow is based around auto layout. What am I missing?Figma Desktop App version 126.1.2 I’m getting quite sick of it, any fixes or is this a bug? 

I might be the idiot here, but I always forget how Figma handles updates. I’ll briefly see the prompt letting me know an update is available, which makes me think it requires some action from me (as most of the programs I use do.) If I miss the prompt, I struggle to either manually update or confirm whether the update happened in the background.I am using the desktop app for Mac. I think what I’ve gathered, and correct me if I’m wrong:If I don’t see any prompt about updating, Figma is up to date. Always assume by default that I am up to date, it happens automatically. The prompt disappears when the update is complete.I had something to do today when I saw the prompt, so I didn’t read the entire message. Maybe it literally says I don’t have to do anything, I just missed it cause I was busy. 😅 In which case, my bad!Another question I have is:Is there any way to compare my version number with the release notes? I was trying to confirm if the update was successful this way, but I can’t cr

I created a project but can't view it on mobile app.

Hi! My project disappeared and shows as deleted… It isn’t in trash, or draft. It simple is gone. But in the little window of preview on top bar, it appears the project, it’s there. But doesnt load. I have the link, since i share it with someone, but doens’t work:[redacted by forum moderator to remove PII] 

Dear Product Support Team,I am writing to express my extreme frustration regarding the lack of communication. I have sent multiple emails to education@figma.com regarding this issue, yet it has been 6 days without a single response.Due to this unresolved student verification error, I have been unable to access my Figma student account for nearly a week. This ongoing silence is causing a total standstill in my workflow and is severely impacting my professional commitments.I have already received official confirmation from SheerID that my verification was approved. They explicitly stated that this is a synchronization error on the Figma platform and directed me to your support team. I have already provided my Verification ID in my previous emails; please refer to those messages for the necessary details.The continued lack of response to my repeated inquiries is unacceptable. I strongly demand that you prioritize this matter and resolve the synchronization issue immediately.I expect a pro

Hi all, is it possible to export the entirety of the chat log for a project in Figma Make. Client is asking for it as a sort of ‘Show your work’ for how the Prototype began and what prompts were used to get it to it’s final state. Thanks in advance!

I am not sure exactly what has changed, but in the last few weeks Figma Make has felt less like a sandbox that resets completely upon refresh and more like an actual application where things persist – which is often not what you want when using it for prototyping. I’m finding myself having to build ‘reset data’ buttons into prototypes to achieve the same ephemeral effect that used to be the default. I’m correct in thinking something has changed right? I think there should be controls to choose when localstorage gets purged, what gets cached and when, etc

Hi so we can continue using the Figma service we need you to complete this security questionnaire. I have filled out as much as I can from information that is available to me. Many ThanksCraig BarnfieldInformation Security ManagerCorporate Compliance ST Engineering iDirect 

I am getting many errors like this - my AI credits are deducted but nothing change on figma make. One request ID: R4euD0uwTiJ2gPpG,  this is one of the request, it happened at least 30 times. I tried multiple prompt and different networks, almost all of them fail but once a while one succeeds. My network is working for all other web and apps. Can you help check? Causing a lot of troubles

I recently upgraded to Mac OS Tahoe 26.2 and now I cannot open a new tab in the Figma desktop app. The “+” button/tab next to the home tab does not do anything. Also File > New Tab does nothing. The only way I can have multiple tabs open is to find a specific file from my recents folder or within the a project. I have reinstalled Figma. I have reset the cache. I have restarted my computer. 

I have the same issue. I Mistakenly accepted a dev’s request for the dev mode seat and also quickly reversed it to free seat, but it’s been added to my invoice for the next billing cycle as “One-time charges and credits”. This makes no sense to me at all, can you guys make it such that payment is requested at upgrade so one knows ahead, or ask the user to confirm this action since it’s going to attract a prorated cost. Now I have to pay for something I won’t use, just feels fishy.Please do something about it.Thank you.

I accidentally named my component as this symbols, and I can’t replace them at once. This component placed all over my pages. How can I troubleshoot this? TYIA!

Where did all my Figma work go? I'm logging in like I'm new. But I've been here for over a year.

I am a UX/UI educator in higher ed. I have set up a team in Figma, so I can collaborate with my students. It is currently a free team, but I need it to be an education team.Team URL: https://www.figma.com/files/team/1607374065067414794/all-projects I have applied for education status and SheerID has already approved me and I’m still seeing “Education status expired”.SheerID Request ID: 6979fca2406a460520416f0eI have emailed education@figma.com twice with my SheerID Request ID and the exact team URL, and asked them to re-sync my education entitlement to myaccount/team. I have not heard back, not even a confirmation that my emails were received. This is now impacting my teaching, as I have a class scheduled for Thursday.How can my request be escalated and manually reviewed?  

I have a professional account, all is well, but all the pages I had live got taken down with a message to talk to support, but the bot had no idea. Thought I’d check with the community

Hello everyone,My name is Erum Shaheen, and I am working as a Lecturer in the Department of Computer Science & Engineering at the National University of Modern Languages (NUML), Main Campus.I recently applied for the Figma Education plan and uploaded all the required verification documents. Initially, when I tried to verify my account, the system showed the message: “We’re having trouble, please verify later.”After waiting a few days, I attempted the verification again, but now I am receiving the message: “Verification Limit Exceeded – It looks like you've already redeemed or attempted to redeem this offer.”Because of this message, I am unsure whether my verification request was actually submitted or not, and my account is still not verified.I would really appreciate it if someone from the support team could check my account status or guide me on how to resolve this issue.Thank you for your help.Kind regards,Erum ShaheenLecturer – Department of Computer Science & EngineeringNat

What I want to doSelect sticky notes, lines, rectangles, etc., and change the sticky notes to the same size. I triedchange widthchange shortSideLengthresize function Please tell me how to resize sticky with API