After purchasing a 1-month Professional full membership, my usage was exhausted within one day, and it was supposed to renew after one month. To prevent renewal, I downgraded my membership to the Starter (free) plan. However, yesterday the 1-month fee was charged to my card again, while my account still shows as a free membership. Additionally, since I am on the free plan, I no longer have access to the admin/billing page, so I cannot manage permissions or settings. What should I do?
Question
I cannot manage permissions or settings
Hey
Our support team will need to assist you for further review. I saw that you had filed a ticket already, and escalated the priority. Someone should be in touch soon. Thank you for your patience!
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