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beyzanurates
beyzanurates
New Member
May 1, 2026
Question

I cannot manage permissions or settings

  • May 1, 2026
  • 1 reply
  • 29 views

After purchasing a 1-month Professional full membership, my usage was exhausted within one day, and it was supposed to renew after one month. To prevent renewal, I downgraded my membership to the Starter (free) plan. However, yesterday the 1-month fee was charged to my card again, while my account still shows as a free membership. Additionally, since I am on the free plan, I no longer have access to the admin/billing page, so I cannot manage permissions or settings. What should I do?

1 reply

ksn
Figmate
ksn
Community Support
May 1, 2026

Hey ​@beyzanurates - apologies for the confusion and unexpected charge. I have limited access to account information on my end, so I’m not able to provide an exact explanation on what may have happened in your case. 

Our support team will need to assist you for further review. I saw that you had filed a ticket already, and escalated the priority. Someone should be in touch soon. Thank you for your patience!

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