I have always logged in to Figma as [redacted by moderator to remove personal information] (connected via Google) but since Google made changes to domain "hotmail.com" (I assume hotmail not in use anymore), everytime I used that “hotmail” account to login, figma automatically log my account as "gmail.com" instead of "hotmail.com" and I cannot see any of my documents or works, completely blank, basically new account.
Question
Account login issue
Hey
I checked in with our Product Support team and it looks like they've already been in touch — good call on emailing them directly, as they need to verify some details on their end before adjusting account settings. I've shared your post so they have the full picture. Please check your inbox for their latest reply on case: 1881020.
I also removed some personal details from your original post to protect your privacy — appreciate your understanding on that and let me know if anything else comes up. 🙏🏻
Hi
I have an active case (1881020) for different (Professional Plan) problem.
I haven’t send any email regarding this logging in issue, because the AI Chat Support redirected me here.
Could you please assist me on this matter?
Respectfully,
Sorry for the confusion,
I’ve got an answer from Don:
I've noticed that the email address used for this message doesn't provide direct access to the plan or account you're needing assistance with.
Here's what I highly suggest doing:
- If you're an Admin/Owner, please reach us back using the email address linked to the involved account (separate email message)
I added my main mail account to the conversation and replied with it to the Don, will that be enough to investigate the issue?
If I will need to send separate email message with my main mail account tied to the Figma, how do I do that? Just include the ticket numbers in the subject and thats it?
Hi
I connected with the Product Support team and to answer your question — yes, either approach works. You can reply within the existing email thread using the email tied to your Figma account, or send a separate message (referencing case: 1881020) in the subject line. Either way, that will give them what they need to move forward.
The team received your last reply and they're actively reviewing. Keep an eye on your inbox — they'll follow up as soon as they have an update.
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