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Dear Support Team,Hello,I am writing to report an issue with my subscription. Although I have already purchased a paid plan, I am receiving notifications that my credits have run out and I am being asked to make an additional payment.This situation is confusing, as this was not how the system functioned previously. I would like to request the cancellation of my current plan and a full refund of the amount I have paid.Please review my account and process my request as soon as possible.Thank you for your assistance.

Hello, I’m reaching out regarding a recurring issue with Figma API rate limits that is currently blocking my work. I’m using a Professional plan. I was working with a third-party integration (Useberry) to sync a prototype. However, the sync was not working from the beginning — the prototype wouldn’t sync at all. After several retry attempts, I received a Figma API rate limit error with a cooldown of over 30 hours. Later, the issue repeated, and now I’m facing another cooldown of around 100 hours, which is still ongoing. The key issue is that:- the sync was already failing before any rate limit was triggered  - repeated cooldowns are now preventing any further work  - I’m unable to proceed with launching a time-sensitive research study   Could you please help clarify:- why the sync might have been failing initially  - why such long cooldowns are being applied  - whether it’s possible to lift or reset the current API rate limit  - how to safely use integrations like Useberry without trig

We submitted our Figma plugin "Mokko" for marketplace review on March 19, 2026.As of today (April 2), it has been over 10 business days. The plugin still shows "In review" status. We have not received any email, rejection, or request for additional information at the account email.We also opened support case #1826150.Mokko is an AI copilot that generates native Figma designs using a team's design system components. If the review team needs test credentials, a demo, or any additional context, we are happy to provide immediately.Any visibility into the status or next steps would be greatly appreciated.Thank you,Pavlo SavelenkoCo-founder, Mokko.ai

Hi everyone,I am trying to publish a new version of my plugin, but I am blocked by the following error message: "We detected a change to your account details. Please contact support@figma.com to proceed."I recently updated my account security settings (password / 2FA), which seems to have triggered this automatic restriction. I have already sent an email to support, but I wanted to open a topic here as well to get a review started, as I've seen similar issues resolved by the Community Support team here.Could someone from the Figma team please help me verify my account and remove this restriction so I can continue publishing? Thank you!

Hi everyone! I’m building a complex character system and ran into an issue with overrides.My setup:I have separate component sets for different clothing styles: Business, Workers, Science, Tech, etc..Each style has a large set of arm poses (about 36 variants like Holding L, Relaxed, etc.) and leg poses.I use a main "Human" component where I swap these outfits using Instance Swap.The problem:When I select a specific pose (e.g., Holding L) in the Workers style and then switch the outfit to Science, Figma resets the pose to the default one instead of keeping Holding L.What I've tried:Keeping the layer names identical across all styles (e.g., the arm layer is always named Arms).Using Nested Instances to surface the pose properties.My question:Is there a way to "link" these separate clothing components so Figma understands that Pose: Holding L in Workers is the same as Pose: Holding L in Science? Or do I have to merge all 100+ variants (all styles and all poses) into one giant component set

Can you pls help me with this error I am getting with fonts and figma? I need to update a file from Smartcat with the translation ASAP and it seems like I have the fonts? Even downloading the installer fonts is not resolving this issue. I've emailed support twice already and have not heard back. 

 Hello. I am not a professional designer, but I have been tasked with creating a simple website for the gym where I work.I am using the Figma Sites feature, but I am having trouble creating the mobile menu.In the image, the top menu is for web and tablet use, and I would like to use the bottom section as the mobile menu.I want the mobile menu to normally appear as a left-hand menu with a '+' button, but when the '+' is clicked, it should change to a '-' like the right-hand menu and expand downwards.I would be very grateful if you could help me.

I routinely run into this basic issue:I create a component with text (string param) and icon (instance swap param) I add a variant to the component I change the text and/or icon I create an interaction, when you click on variant A it changes to variant B In the prototype, variant A changes to variant B in all aspects EXCEPT for the params, the variant A text and/or icon persist in variant B 

Hi, We were recently charged $1,790.60 (Invoice: DUUM7BSC-0002), and we believe this was due to multiple full seats being unintentionally added to our account. As soon as we noticed the issue, we immediately reviewed our team and removed the extra seat. Currently, we only have 1 full seats, which reflects our actual usage. The additional seats were not intentionally used, and this charge was unexpected. We have already contacted support, but we would appreciate any guidance or help from the community regarding this situation or similar experiences. Has anyone faced something similar? Were you able to get a refund or partial refund? Thank you

I submitted my Figma plugin Flow Rapid for review 3 weeks ago. Reviews usually take up to 2 weeks. Has anyone experienced delays like this? I haven’t received any emails from Figma — is there anything I can do?

자동 결제일 이전 3월 달에프로페셔널 구독 해제 및 결제 수단 제거를 했는데,오늘 17.03USD가 이전 연결했던 결제 수단으로 결제가 됐네요. 팀은 잠겨있고, 저는 더 이상 사용하지 않을 예정입니다. 환불해주시고, 결제 수단 제거가 제대로 되지 않았다면 제거해주세요.

Hi,Does anybody know what is going on with Figma Support?I tried to contact them both via chat and email, but no one is responding.

Hi all,I would like to add the font size Cabinet Grotesk  in figma as it is not recognized so this makes it difficult with optimization to 'hug' the texts in the 'phrames'.  I would like to add the lettertype and I have a file with all the sizes. When I want to add it to settings, in my AI built website, and choose 'Fonts' in my file I read the following: 'No web fonts needs to be uploaded’, see screenshot below.Does anyone know how to solve this? I am out of credits… perhaps this is a problem? I can optimize the text when I change the lettertype in a known font. Or is it recommended to change the font lettertype once transferred to wordpress? Thank you in advance, Vicky

Hi,I just started a new study program and had to change the mail address of my Figma Account to the new university mail. I wanted to reapply for the Education Plan since Figma changed it to the free plan because I graduated. Now it is not possible to get the Ed Status again because apparently I reached a limit. I already contacted the SheerID support but the couldn't help me and said they saw a verification from last year but I think its still connected with my old mail. Is there any other solution?(I’m writing this from my other account because I had a registration here)

I’m reaching out regarding the review status of a plugin I submitted called Mailsupply.The plugin has been in review for more than 15 days now, and I wanted to ask whether this is still within the normal review timeframe or if there might be any issue with the submission.I have not received any update yet, so I would really appreciate it if you could let me know:• whether the plugin is still being reviewed• whether any action is needed from my side• and if possible, an estimated timeframe for when the review process might be completedThe plugin name is: MailsupplyThank you for your help.

Have set up variable tokens for fonts - style weight etc.Created font styles with these variables.Applied styles to the text frames.But when I change modes, the font doesn’t get updated or rendered correctly. For example one mode is poppins and another is roboto but there is no font family change being applied. Only the colours change. Not the font. 

Hi Team,Its been 10+ days since i have submitted my plugin. Here’s plugin link: https://www.figma.com/community/plugin/1612756059828219731/figspecsCould you please assist with approval promptly 

When I subscribed to Weavy.ai, before it was aquired by Figma, I was able to use an email/password instead of SSO.  Today I got signed out of that account and cannot access it because the email/password login is not an option anymore. I still have credits on that account!@Figma-Weave team, how can I access my account again?

Hi guys, I’ve been using Figma make since november, it was so great, efficient, a real life changing solution!But since it became a paid service it’s a real nightmare!! Much less efficient, kind of dumb for basic request. It’s like they want us to ruin the tokens left so we pay for more! Am I the only one having this feeling, I’m sooooooooo disappointed Thanks for your feedback

Dear [Support/Sales Team], I’m writing to express my concern and frustration regarding the Organization Plan tied to my account. sent an email requesting to downgrade the plan and reduce the number of seats as we no longer needed them. However, despite that request, I just received a new invoice charging for all seats, including those we no longer use. I previously encountered unexpected charges for additional seats that were never intentionally added. There seems to be no clear way to cancel or manage the subscription directly from the dashboard, which makes the process even more frustrating.I would appreciate a prompt and clear resolution to this issue, including a review of the charges and confirmation that the plan will not be renewed again without my consent.Thank you for your attention to this matter.

Working on a multi-module SaaS project — what belongs in the shared UI library vs staying local?I'm a UI/UX designer working on a project basis (not in-house) on a health management SaaS platform with 8+ modules. Each module has its own primary color, unique workflows, and some module-specific components alongside shared ones. The dev team is 6+ full-time developers.I used a design-first approach — designed screens iteratively and built the shared component library alongside as a reference and handoff tool, not as a prerequisite to design.The shared library currently covers foundations (colors, typography, spacing, icons), core primitives (buttons, inputs, tables, modals, badges, progress bars), and patterns that recur across multiple modules.The dev team is now pushing for every new component to go into the shared library — including cards and layout patterns that are unique to a single module. My position is that cross-module patterns belong in the shared library, and module-specific

Hope you’re well!I can’t login to my figma - because when I request for email verification in browser, the email doesn’t come to me in time. It takes 10 minutes for the email to reach me. The email associated with the account is different from this one (because I can’t login to Figma on the support website as well)Thanks again,Richard 

The entire process is problematic and it automatically adds things without the ability to remove. THIS IS THE MOST :UNETHICAL PRACTICES I HAVE SEEN. FIGMA is run by crooks! 

In Figjam, when I have a shape selected (like square) and change the color of that shape. I am always reset back to the circle shape. The selected shape should persist regardless of the color change. Super annoying

Hello Community,We’re looking to upgrade to the Organization plan and would like to purchase 9 Full seats and 4 Developer seats.Our challenge is that, on the Starter plan, there doesn’t appear to be an in‑product way to download a PDF invoice / quote / proformabefore completing the Organization upgrade flow. We understand invoices are only available after purchase under Admin → Billing → Invoices.However, our internal procurement process requires a pre‑payment invoice (or equivalent document) before we can proceed with payment.Has anyone successfully handled this scenario?Were you able to obtain a pre‑payment invoice or quote from Figma? If so, what worked for you? What company details are typically required to appear on the PDF?Any guidance from Community Support specialists or other users who’ve navigated this would be greatly appreciated.Thanks in advance for your help.