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I’ve bought two full seats and paid the entire amount of $384 but the other person cannot have edit access to edit the projects in my workspace! I need this to be resolved quick...deadlines are around the corner...

When I try to generate a new prototype using Figma Make based off an existing Figma design, I receive an error “"Some images in your design are too large to upload. Try using smaller or fewer images." regardless of how small or large the Figma frame I am uploading is. I even tried uploading a frame with one single button, still got this error.

Every new project in Figma Make now asks me to to save a gitkeep file. I assume this is a bug? Since when should designers be responsible for managing these production-level files?

Hi,Our team has been creating multiple pages using Figma Make. However, we realized that all the pages are in separate files, and we can’t figure out how to connect them with Prototype mode.We want to: Combine several Make pages (Landing, Dashboard, Courses, etc.) into one Design file. Add Prototype links between the frames (e.g., from the Landing page to the Dashboard). Is there a way to convert or duplicate Make files into regular Figma Design files so that we can use the Prototype feature?

Dear Figma Support Team,I hope you are doing well.My Figma account associated with the email [redacted] has been suspended, and I am unable to access my design files.I kindly request your assistance in reviewing my account and restoring access if possible. I believe this suspension might have been an error, as I always aim to follow Figma’s community guidelines and terms of service.If any additional information or verification is required from my side, please let me know, and I’ll be happy to provide it promptly.Thank you for your time and support. I truly appreciate your help in resolving this matter.Warm regards,ZoeEmail: [redacted]

My Next.JS imports are not rendering

When I click Esc with all this open (Fig. 1), it doesn’t, as I would have expected, close only color picker  but instead whole variable floating window all together. Figure 1: How it looks before Esc is pressed And when I open variables again, color picker is placed under variables window (Fig. 2) Figure 2: How it looks after I reopen variables after pressing EscAlso, when I select a color in variables and press “i” to select a color for it, color picker tool appears to be selected and shows hovered color on the artboard, but clicking it doesn’t apply the color to the selected variable (Fig. 3). However, I don’t know if it already how it is supposed to work.  Figure 3: If I click on this color, it won’t set to the variable color but instead would only copy color to the clipboard. 

Dear Figma Support Team,I hope you are doing well.I recently attempted to complete the student verification process for Figma Education, but unfortunately my verification was unsuccessful. I am writing to kindly request a manual review of my application.I am currently an enrolled student at Queen Mary University of London (QMUL). For your reference, I have attached the following supporting documents:My Student ID Card Official Proof of Enrollment from Queen Mary University of LondonAccording to my enrollment certificate, I am a registered full-time student in the Bachelor of Science (Engineering) with Honours programme .I would also like to mention that my current IP location may not appear to be in London, as I am currently away from campus participating in an academic study program.I would greatly appreciate it if you could review my documents and assist me with completing the education verification process.Please let me know if any additional information is required.Thank you very m

Hi everyone,I’m experiencing a frustrating issue with Figma Make. It seems like the autosave isn't working properly: every time I try to close the file, I get a warning saying that my changes are not saved, even though I've been working on it for a while.The biggest problem is that I’ve wasted all my AI credits repeating the same prompt dozens of times. I was trying to apply the same edit repeatedly because the changes simply wouldn't show up in the Prototype mode.Basically, I paid the "credit price" for the generation multiple times, but since the file failed to sync/save, I have nothing to show for it and now my quota is empty.Has anyone encountered this "save loop" or found a way to force a sync when Figma Make hangs? Also, is there a way to contact support for a credit refund in cases of technical glitches like this?Thanks for any help!

Hello,Any updates on the review for the plugin we want to publish “Properties & Variants Manager”?It is a plugin to handle changes in variants / peroperties name and values, very convenient for design system designers.A use case: A designer is publishing the design system, but didn't realize on some components she called an option for a property Size "Sm", but in other components "Small". Without the plugin, she has to manually check each component and update the property. With the plugin, she can discover more easily this problem, and as well solve it with few simple clicks. Thank you!Andrea - Amadeus

Hi Figma Support Team,I received the error message: "Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer."My Figma account email is: elizabeth_franklin@students.ocean.edu, and my username is: elizabeth_franklin.I have successfully verified my student status via my school email, and my account role is already set to "Education". However, when trying to upgrade my free team to the Education plan, I keep encountering the "Verification Limit Exceeded" error and cannot complete the upgrade. I have never redeemed the Education offer on this account before, and this is my first attempt to upgrade the team to the Education plan. I have also tried clearing my browser cache, re-logging into my account, and using different browsers, but the error still persists. Could you please help me review my case and reset the verification limit for my account, so I can complete the team upgrade to unlock the Education plan

Some files have been moved or deleted permanently from our workspace PZAZ TV and that happend last night it was between 07 PM 19 Apr and 0:30 AM 20 Apr by CET.  can you help us at least recover these important files:- Pzaz Design System- Pzaz Cards and Blocks (May 22, 2025)- Pzaz App 2.0Thanks in advance 

After creating an asset in Figma Buzz, I export it to PDF. However, when the asset opens in Adobe Reader, the name of the asset matches the Figma name, which I use an internal naming scheme for.I don’t want to email an asset with an internal name that’ll be visible to customers.But, I can’t seem to discover how to avoid this without having to do a separate step post-export.So, QUESTION: is there a way to control the display title of the PDF export without having to change my internal naming convention?

Hi Im Claudia. I cant access my account. It says that You no longer have access to this organization. My cc is deducted but still me and my team unable to access it. My id is an admin. I already submitted the ticket but still no follow up until today. Please kindly help. Thank you

When clicking on an element and trying to set the fill to a pattern, it’s not possible to select a source and use it as a pattern anymore. Issue is happening both in browser and desktop app (126.1.2).  

Hi Figma team,First, congratulations on the Slots feature. It’s a smart idea and performs very well in my tests.Issue summaryWhen migrating components that previously relied on “Swap instance,” I have to add a wrapper frame around the existing instance to use a Slot. Then, every time I place that component, I end up deleting or replacing the inner instance to populate the slot. This breaks my expected workflow: I want to continue using the original instance as the default slot content so that when I instantiate the component I don’t need to manually remove the inner instance each time. Also, if I delete the instance that served as the swap source, the child components lose their contents (the previously swapped instances).What would be your recommendations for managing the migration from the old system to this new feature?

Help! I’m the first designer in the company for 2 years and the Figma files are all over the shop. I’m logged in as the finance woman, and have created my own work email. But how do I get access to the work files with my new Figma email?Also, and more importantly, all the files are now ‘locked’. They were editable on Friday. Any help would be appreciated. Thanks.

[FIGMA UI UPDATE INTERFERES WITH CUSTOMER DESIGNS]On-canvas video controls from a recent figma update overlays non-dismissible UI on top of our design surfaces in the design view. This is incorrectly making all of our design files look like we’ve injected video players everywhere all  because we use video loops as background layers to provide real-world context. This one update impacts thousands of pages and hundreds of files on my team alone and is causing confusion for the PMs, engineering partners and leadership when randomly we are showing work that now has a Play button and the world [ VIDEO ] all over our files and presentations.This needs to be reverted, or cause our design org alone hundreds of hours in lost productivity removing video fills and replacing them with static just to hide a UI that should NEVER been placed over your customers design surfaces. It is ridiculous this implementation made it past your internal review process and showed up on top of our designs without a

Hi everyone,I’m posting here because I’m very worried about an unexpected billing issue and would appreciate any help from the Figma team or the community.I was unexpectedly charged $416.55 USD for a Figma Professional team monthly subscription. I did not intend to maintain a paid Professional team subscription with multiple paid seats, and this was not the paid plan structure I intended to use.I was not clearly informed or given a clear prior notice that charges would be applied per paid seat, and I did not knowingly intend to activate multiple paid seats on my team. I did not expect multiple paid seats to be active on my team or to be charged this amount at once.As soon as I noticed the charge, I immediately canceled the Professional plan and reduced the paid seats to prevent any future charges.I am a university student in Korea, and this unexpected charge is nearly half of my monthly living expenses. It has become a very significant financial burden for me.Could someone from the Fig

Hi everyone,I’m a bit confused about a recent charge and hoping someone from the Figma team (or the community) can clarifyI cancelled my full seat subscription before the renewal date, and my team is now on the Viewer (free) plan. I also no longer have access to billing settings or any paid features.However, on April 27, I received an invoice and noticed an automatic payment attempt from Figma.This doesn’t make sense to me because:• I cancelled the subscription in advance  • the account is already on the free plan and i had only 500 free ai credits with a limit of 150 credits per day• I didn’t add any seats  • since i changed my seat from full seat to viewer I haven’t used any paid features and undoubtedly i didn’t had them at all • I don’t believe I have any outstanding balance  Could someone please help clarify:1) why my subscription was not cancelled  even after multiple attempts, and even if i received an email with successful seat change 2) why they charged me even if i changed my

Hi! :) I submitted my Figma plugin Tokenry about 17 days ago, and it’s still in review. Just wanted to check if this is expected, or if there might be something wrong on my end. Plugin link:https://www.figma.com/community/plugin/1612136415712068154/tokenry It’s a design token generator that helps create variables, semantic tokens, and dev-ready structures in Figma. I haven’t received any feedback or requests for changes so far, so I’m a bit unsure if:  it’s just a long queue or if something might be blocking the review  Has anyone experienced similar wait times recently? And is there anything I should do (or check) while waiting? Really appreciate any insight 🙏

I have encountered an issue which is quite annoying. Sometimes instances in the design disappear. It usually happens with nested components but the annoying thing is that it is hard to predict when and how that would happen which makes it hard to find a solution to address the problem.As of today I have found, through some comments in the Figma forum, a temp solution which works arbitrarily: click on “Regenerate all instances (slow)” option in the cmd+k panel.Is there something else that can be done?Can Figma address the problem? The big issue there is that collaborators/stakeholders who do not have edit permissions on the files cannot execute the action to regenerate instances so they see half empty frames and cannot do anything about this.

Wondering if anyone else is seeing this or if it might be a bug?When I use the “T” hotkey to enter text, it used to switch back to the move/selection cursor if I clicked elsewhere on the canvas. Now it stays stuck on the text tool, so clicking off doesn’t exit it, and even pressing “V” just types a “v” into the text field instead of switching back to the cursor. I have to manually click on the move/selection tool to switch back. I’ve tried updating and hard restarting my computer, but no luck. This does not occur on the web version. It is very disruptive to my workflow and would appreciate any help.

Hi support team,I am unable to publish a FigJam widget that I developed. I had removed two-factor authentication, then re-enabled it after being prompted last week. Despite confirming that two-factor authentication is enabled and signing in with email and password (not SSO), I’m still receive the error when trying to publish the widget: 'We detected a change to your account details. Please contact support@figma.com to proceed.' I also tried resetting their password, but the issue persists.I had reached out to support multiple times via email but still haven’t heard back from them. My case number is 1868812. Could someone from the Figma team please help me verify my account and remove this restriction so I can continue publishing? Thank you! 

When trying to use an arrow from an element to its closest, arrow would ignore it and connect to the next one instead.