Skip to main content
Question

Refund request

  • May 25, 2026
  • 3 replies
  • 52 views
박설하

Hello,

I noticed an unexpected charge on my credit card on May 14, 2026. My monthly subscription plan is supposed to be for 1 seat ($20/month), but I was charged $57.20 because extra seats were automatically added without my explicit consent.

I have already changed my seat approval settings to "Approve seats manually" so this won't happen again. Since these extra seats were added accidentally and were not intended for use, I would like to kindly request a refund for the extra amount charged ($35.20).

Thank you for your help, and I look forward to your reply.

Best regards,
[Sulha Park] [박설하]

 

3 replies

ksn
Figmate
  • ksn
  • Community Support
  • May 25, 2026

HI ​@박설하 - very sorry for the unexpected charges. I do not currently see you have a support ticket within our system -- when you have a moment, please go through this form: https://help.figma.com/hc/en-us/requests/new

Unfortunately, I can’t assist with billing issues directly on the forum. Once you’ve gotten a ticket created, please PM me your email address. Thanks!

박설하
  • 박설하
  • Author
  • New Member
  • May 26, 2026

Hi ksn,

Thank you for your guidance. I have just submitted a formal support ticket as you suggested.

My Figma account email address is: [redacted]

I would really appreciate it if you could help expedite the review. Thank you so much!

ksn
Figmate
  • ksn
  • Community Support
  • May 27, 2026

Thank you! I saw your ticket (#1926523), and have escalated it for review. Someone will be in touch shortly.

 

Also -- I redacted your email from your reply to protect your privacy. Hope this helps!

Terms & ConditionsAccessibility statement