Hi- I was working at an organization that was acquired. Instead of acquiring the old Figma, we created a new account. This got very confusing as some files were saved to the old account, etc. We just ran into this issue- does anyone know how to fix this? Thanks!
Hi
I understand you're having some trouble accessing your account following your organization's acquisition.
As this may be related to your organization account and billing status, we're unfortunately unable to assist directly here on the Forum due to security and privacy concerns.
That said, I can see that you've already contacted our team via a support ticket(#1928392) and have an active conversation there.
I'll go ahead and add an internal note to your ticket referencing this post, so our team has all the information in one place and can look into it more efficiently.
One of our specialists is already working on your ticket and will reply when they're ready, please keep an eye on it.
Thanks!
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